Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,964 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only good thing about me using this company was Neil the repair man very polite and friendly, as for the company I rang them 3 times they said they would call back guess what they didn’t call once would I use them again definitely not would I recommend them to anyone definitely not.”

Helpful Report

Posted 3 years ago

It is disappointing that you feel let down by the communication with Glotech, you booked on the 6th - the engineer attended on the 7th and unfortunately when the engineer attended he did not have the correct door seal on the van stock so the order was placed for this on the same day. We completed the repair for you and apologise for the delay completing on the 13th. However I am pleased that you found the engineer met the expected standards.

Posted 3 years ago

“My mother always said "if you can't say anything nice, don't say anything at all".”

Helpful Report

Posted 3 years ago

Good afternoon - it is very disappointing to read this review I can see that you have had two visits to resolve the problems with your appliance and when the second engineer attended he was able to identify that further parts would be required as your appliance also has PCB and pump issues. The cost of these parts required were provided and as is your right you decided that the cost to complete such a repair was to high. Thank you

Posted 3 years ago

“Disappointing. The office staff need to improve their admin skills.”

Helpful Report

Posted 3 years ago

Please could you let us know your details ref number and post code it would be helpful if you could send this and your feedback to repairs@glotech.com

Posted 3 years ago

“One of the most poor tech company I have seen around UK just collecting money for nothing.Not recommended at all.”

Helpful Report

Posted 3 years ago

I have looked at your repair booking and can see that you booked for an engineer to attend as the fridge section of your appliance was not working, an experienced and qualified engineer attended and diagnose and when ever possible the engineer will do a first time fix or explain what would be required if the part is not something carried on the van stock. we do understand that this is frustrating when an appliance cannot be repaired and if possible is avoided. Thank you

Posted 3 years ago

“Here 5 minutes saying he can't fix the microwave, no checking, no asking what happened, charged £94, service is rude, they call me every day asking for money while I'm looking for a solution, saying if I don't pay They will bring people to my house to get the money. Is this legal in the UK? As a foreigner, I feel this is the same as hooligans.”

Helpful Report

Posted 3 years ago

Good afternoon this is an unfair review - you booked for an engineer to attend and had an experienced engineers arrive at your property on inspection of the appliance the engineer was quickly able to inform you that the display module needs replacing - due to the cost of this and your appliance being a microwave you informed the engineer you did not wish to proceed with the repair and would replace the appliance. You are required to pay for the service provided to you as requested and explained on the phone to you. on none of the calls to you, has anyone said they would bring people to your house. As is normal with unpaid dept the payment is requested and accounts will deal with it accordingly if unpaid door the service provided - thank you.

Posted 3 years ago

“here for 5 minutes says he cant fix fridge freezer , £80 charge . BIG WASTE OF MONEY , same cost they quoted for actually fixing it. would been happy to pay £30-£40 call out charge but this just rip off when no repair or labour done.”

Helpful Report

Posted 3 years ago

Please confirm you booking number and post code so that I may match your feedback and details to the repair. I can then confirm the details from your call log that the operative who spoke with you gave you the correct details regarding Labour cost and attending. Thank you

Posted 3 years ago

“100 pounds to do nothing and tell us to buy a new washer. I should have read the other reviews.”

Helpful Report

Posted 3 years ago

Good afternoon for your booking you quoted the appliance as making a noise during the cycle. An experienced engineer attended your property and diagnosed the bearing are gone and a drum replacement was required, however a noise in the wash cycle could well have been several things other than the bearings for example a foreign object in the tank or pump, the washer may have moved and not been level, sometimes an unbalanced load can cause this issue, You have taken the decision to replace the appliance and not proceed with the repair option. thank you

Posted 3 years ago

“After checking the Glotech website, I booked a repair for my tumble drier. I had supplied the exact model, described the problem and given the error code (see booking confirmation). I assumed, from the website (see attached), that the technician would have the necessary parts to fix the problem. However, he turned up, confirmed the problem that I described but did not have the part (possibly the heater?) and was not sure that even if he did have the part, that it would solve the problem. He suggested that I "try" a new heater which of course I would have to pay for. I was called back later with the price of the heater which was around £150 so I decided not to go ahead with the "repair" since it would not guarantee fixing the problem anyway. So I have paid the cost of the call out and will now also bear the cost of a new tumble dryer. I find that the fact that your technician could not diagnose the problem conclusively, unprofessional and I will not be using your services again or indeed recommending them to anyone else.”

Helpful Report

Posted 3 years ago

Good afternoon I understand from the notes on your booking that you have spoken with the Customer service Manager who has dealt directly with you. The engineer advised that the Heater element should work however it does sometimes happen that you replace one part and then find that actually there is a reason for the first part not working and another fault is found. An example of this might be - the bulb in a table lamp may blow - you pop out purchase a new bulb replace it and then find that its still not working because the fuse in the plug has gone. I hope this helps to explain why the engineer expressed there was a possibility of something else. In regards to the items carried in the vans - our engineers carry 200 items - it is impossible to carry every item for every appliance. .. we do however thank you for your time.

Posted 3 years ago

“Terrible, machine not fixed at all”

Helpful Report

Posted 3 years ago

“The cost of £85 to tell me it’s because the fridge is in the garage is outrageous Will not use Glo tech again”

Helpful Report

Posted 3 years ago

“Careful people they try get my money for doing nothing, they asked me for £93 payments for them engineering just turn up 10 minutes. I booked for Monday no engineering turn up in Monday I call them they said oh sorry there’s no engineer in your area today sorry can you book for other day, I booked for Tuesday engineering coming but no fixing my washing machine he was just Scratching his head I don’t think he now what he doing anyway but at end he told me I need one part but no with him he need making order for it I said find as long fix it today, he said no even this week maybe next week I coming again to fix. So he not fix my washing machine he just coming to collect money for doing nothing they wasted my two days to no go work and they ask for £93 I said no paying and he go his office no stop calling me to make a payment £93 hey try to frighten me if no pay will be debit collected office contact with me and take this payment. I feel they want to scam me. I’m not happy about what happened to me they not deserve even one star.”

Helpful Report

Posted 3 years ago

Good Morning The Booking was made by yourself on the 22nd Booked on:22/01/23 By WEB...... for the 23rd, an online booking is not confirmed until a member of the team contacts you, Which is why we contacted you to confirm/ say that we could not attend on the 23rd and the 24th was available, the engineer attended to diagnose. There was no 10 day wait time. The engineer diagnosed that you require a drain pump - however the drain pump carried on his van is not the correct one for your appliance it would be impossible to carry every variant and so would require ordering, this possibly may not be delivered and be available for the engineer to return and fit to complete the job this week which is the point the engineer was trying to explain to you, and so he would return next week to fit the part once delivered. The engineer attended your property and diagnosed and the labour cost would include return once you had paid the labour cost and paid for the part. Your call with the operative also used bad language which was not pleasant. Your review is not accurate and reflects badly on you we would appreciate you removing such an inaccurate review......Thank you

Posted 3 years ago

“I have no complaints with the repair man as he never even got to see my washing machine. I booked an appointment for the day I had taken off, picked my chosen hours 8-1pm and paid. Glotech changed my appointment to a week later, with the times to “all day” so I just excepted it and booked another day off. I also had to telephone as they had incorrect details, I also pointed out that our address is notoriously difficult to find even in day light so not to allow the engineer to come in the dark. Today was the day for the repair, having been well over week without my machine. I get a call finally at 4.15pm from the engineer staying he would be 45mins getting to the next customer then on to me, obviously no idea of timings. So I telephoned customer services asking the “all day times” whoich are 8am-5pm. I encountered a very rude and flippant lady who and I quote said “ well do you want the machine fixed or not” I pointed out that I excepted the week changes, I excepted the time change to all day ( so I couldn’t even go out walking the dogs) but I had pointed out about coming in the dark, no notes were on my record or for the poor engineer who would have been ages trying to find our address. ( we are right off the beaten track, not where sat nav say we are ) So I have cancelled and hope I get a refund, I will come back and let you know if I dont. I found the whole booking process to be a complete shambles so disorganised, yet they take your money pretty quickly.”

Helpful Report

Posted 3 years ago

Good Morning, I can see that the engineer did have several jobs for customers in the earlier bookings that took longer than expected obviously each repair can vary, in defence of the engineer He really did attempt to get to and complete every booking in his diary hence the notification to you and was prepared to work late to do so, we apologise that this was not suitable for you. Your repair has been cancelled and as we have not attended the property then accounts will refund the labour cost to you. I will also ask the customer service Manager to listen to the call recording and speak to the operative if the call was not dealt with appropriately. Thank you

Posted 3 years ago

“The engineer who fixed our oven was extremely rude Reluctant to take his shoes off in our living room. Huffing and puffing like a teenager Complained and going on about how the component in our oven is so damaged… why else would we call you?”

Helpful Report

Posted 3 years ago

Good Morning this is very disappointing to read and not at all acceptable. Could I please ask if you could contact us with your details and booking reference so that this can be fully investigated as as you have entered this anonymously and the email address linked to you is not showing in our system. Please send your comments as above and your details to repairs@glotech.com for urgent investigation. Thank you

Posted 3 years ago

“Booked on the website for Monday, which was confirmed by you and as a landlord with multiple properties to manage seemed very convenient. Then received a call from another company saying they were doing the repair and couldn't come until Wednesday as they ONLY cover this area on Wednesdays. I called you and you basically just shrugged your shoulders and said they are the only ones that can do it. The other company mentioned they are regularly left to have to explain this to customers. This had the possibility of being a great service, however I will never use it again.”

Helpful Report

Posted 3 years ago

“Would not use again. Although the engineer was pleasant, the booking system is dreadful and customer service staff are on another planet. They claim to be with you within 24 hours but they only say that to get your money up front. My visit was cancelled without notifying me after I'd booked time off to be at home... I only found out because I phoned up to see where the engineer was. Nobody cared until I pushed to speak to a manager then demanded somebody come out or I'd claim my loss of earnings from them! Engineer turned up but didn't fix anything. Said it had been plumbed in wrong then proceeded to tell me how he fits dishwashers. Told me I needed a plumber but surely if he plumbs dishwashers in as part of his job, he could've done ours!!! 🤷‍♀️”

Helpful Report

Posted 3 years ago

Good Morning, The Appliance engineer attended and found the float trip was activated in the Dishwasher the engineer was able to identify that the issue is a plumbing is ( he is not a plumber) he even tested the appliance using a bucket to ensure that the appliance is not faulty We could not attend straight away as you are a tenant and the Landlord who was paying had to approve first. The engineers notes "Fault due to float trip activated in dishwasher. Removed and found stand pipe is incorrect behind dishwasher. Should be a tall pipe or with a spigot but not short open pipe Took, photo of what it needs Advised Tennent of this but could we email land lord to advise. Of what issue is. Tested machine using bucket and all ok" We have done everything an appliance engineer can - the plumbing ( we are not insured to make alterations to) in your kitchen area is not for us to deal with and your Landlord should resolve this for you. In the circumstances we would kindly ask that you remove this review - thank you

Posted 3 years ago

“Didn't turn up on the day I requested when I called to see where they were they had changed the day saying they had called me to confirm a different day the only phone call I had was to confirm the day I had originally booked.”

Helpful Report

Posted 3 years ago

Good morning, I have tried to track your repair via the email address used to post this review, It is not registered on our site please could you confirm your details to repairs@glotech.com with booking number, post code and surname so that I can check the details and reply - thank you

Posted 3 years ago

“First off the engineer visited promptly, however thats where the good level of service ended. The engineer "diagnosis" was that there was no power getting through the main PCB to the induction hob, this took about 5mins. Engineer left and said he'd need head office to get a quote for the replacement PCB and that I'd hear from head office shortly to confirm etc. Next correspondence from Glotech was to quote for a new oven as the cost of repair was too high. The repair quoted was to replace the complete induction hob rather than the main PCB as diagnosed by the engineer. The quote was for £1600 for the part as Glotech claim they are unable to source the PCB. Having contacted rangemaster directly myself and been quoted for the part (the main PCB) at less than a third of the cost that Glotech quote for the repair and provided Glotech with the Rangemaster part number they have claimed that the part number is incorrect (its direct for rangemaster) and judged the oven beyond economic repair. I should add that emails are ignored and the only way to get an update is to call. Very poor experience and would definitely avoid using Glotech for anything in the future. Final straw was to be sent a survey asking me if i was satisfied with the repair!!! Bunch of cowboys and only really interested in collecting call out charge and basic repairs like replacing a seal. Definitely avoid”

Helpful Report

Posted 3 years ago

An error was made on the incorrect labour charge for which you received a full refund. Therefore we are not sure why your review states we are only interested in getting the call out when we refunded it to you. If any customer wishes to go direct to the manufacturer that is the customers choice however we are an independent family run business with our own part prices. - you have contacted the suppliers directly to resolve your repair and we have provided a full refund to you. We do hope that you have been able to resolve you appliance requirements. Thank you

Posted 3 years ago

“Last week you examined a washing machine which was economically beyond repair. You sold me a replacement machine and promised to instal it on Monday 9 January. Please say what you intend to do and when.”

Helpful Report

Posted 3 years ago

Good Afternoon. as you say the appliance was diagnosed and beyond repair, you were given quotes, paid for the appliance and have been booked for delivery today. there would be no reason to contact you again pending todays delivery which was confirmed to you?. it is Monday 9th January today therefore I do not understand your reasoning for a 1* review for the service? Thank you

Posted 3 years ago

Good afternoon again, I can confirm I have listened to the phone call arranging the booking with you and certainly there seemed to be no problem at all with the booking and that the delivery team would call you when they are closer to knowing a time for the delivery to take place, you would get a text update however as you have no mobile number and when speaking to the sales operative you confirmed this therefore you will be contacted by your main phone - thank you phone. thank you , wishing you well .

Posted 3 years ago

Good evening ,I understand that your new appliance was delivered - we do hope that you are fully satisfied with your selection and that you get many years great service from it. Thank you

Posted 3 years ago

“Booked a pm slot for repair as I wasn't availble in the morning.Without checking whether it was convenient for me, Glotech changed it to a morning slot which I couldn’t make. This was disappointing and not a good impression of their Customer service.”

Helpful Report

Posted 3 years ago

I am sorry that your booking required changing however as you have completed your review anonymously i am unable to look at the details of the booking to understand what happened. I have sent a private message to you to find your full details - Thank you

Posted 3 years ago

“Contacted Glotect to repair my Neff Microwave that was making a noise & cutting out. Was assured the engineer would come & have the correct part to fix the problem. When he showed up he thought he was to fix a washing machine. demanded a callout fee of £93.54 & said the office will call me to make a further appointment . I was called 4 days later & told the parts needed will cost £450.00 . I then called Neff service & arranged one of there engineers & was charged £105. oo for the part. Be warned Glotech are a rip off company never use them.”

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Posted 3 years ago

Good evening - I am sorry to be reading this review, I have located your repair and will look into the details you have provided - my initial thoughts obviously tis that some how there has been a data entry error and obviously I will look into the details surrounding the parts a for you. thank you

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,964 reviews