Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.01

4.0 Rating 4,976 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company l have ever dealt with. They take your call out money £93 54 they condem your unit they Then give you an exorbitant quote for a replacement when you try to contact them they just fob you off. They have your money they are not interested any more. I don't know how the family sleep at night. We have had to go else where for a new fridge freezer which we got at half the price including installation and taking away the old unit. But with the delay caused by them we had to throw away a lot of food that we couldn't freeze. I am disgusted with the treatment we have had. We are in our seventies and are struggling to live with the cost of living as it is and to have this done to us was the last straw. Shame on you Glotech.”

Helpful Report

Posted 3 years ago

Good afternoon, I am sorry to read your displeasure with the service and I sense your frustration, however in reply I would like to say that you called to make the booking with us on the 24th the engineer attended on the 26th the date agreed with you as the available booking. At this point you could have chosen to try and find a company with an engineer available to attend quicker as our engineer in your area was fully booked until as we say the 26th, a qualified engineer attended, diagnosed and he was able to inform you of the compressor issues had it been repairable this would have been carried out, we then offered you a quote for a replacement appliance, you were quoted a replacement on the 27th. You chose to source the appliance elsewhere as we could not compete with the price. Your faulty appliance was not working effectively prior to your booking and our attendance therefore we are sorry that you had food waste, but this cannot be deemed as our responsibility. We wish you well with your new appliance and hope that it gives you good and long service.

Posted 3 years ago

“Booked an appointment. Appointment was confirmed. Booked a day off work to allow for the work to take place, just had a call to say that there are no available engineers and will have to rebook the appointment. Unacceptable to be called on the day of the appointment to be told no one’s coming. Why allow the appointments to be confirmed when there aren’t engineers available? Complete waste of time.”

Helpful Report

Posted 3 years ago

Good afternoon I am sorry to read that your booking was unsuccessful. I can see from the system notes that you booked online on the 2nd and the online booking system should have sent out an automatic reply to you saying that a member of the customer service team would be in touch to confirm until that point this is only a provisional booking. You were contacted on the morning of the 3rd, We take on board your criticism of the delay in response and will be looking at the speed with which the team would be able to respond to the online bookings making the service more efficient. Thank you

Posted 3 years ago

“Service engineer did not show up or provide a reason for not attending the appointment”

Helpful Report

Posted 3 years ago

“Glotech sent out an engineer in August. He diagnosed a small washer part missing in fridge freezer door. It's now November. This isn't fixed but obviously I been charged for this job. Many calls later I have given up waiting for this to be sorted out. Apparently unable to source the part. Will not be using again. V disappointed and out of pocket”

Helpful Report

Posted 3 years ago

Thank you for reaching out I have asked one of our engineer managers to investigate this and then I would be able to confirm and give you a full reply Thank you

Posted 3 years ago

“Very poor service as my appointment was cancelled and no-one from Glotech let me know. I took the time off work especially to give access to the engineer. I will not be using Glotech again.”

Helpful Report

Posted 3 years ago

“The engineer who came out to repair my washing machine barely looked at it before diagnosing it was just limescale causing the machine to leak. On his advice I used the machine the next day and it flooded my entire flat. The second engineer who came out the next day actually pulled the machine out and inspected it properly and noticed straight away the drum was broken which caused the flood. I've been trying to contact this company for a month now to deal with this issue, emailing both the repair email and the boss's direct email with no response and every time I call the customer service number I get fobbed off. I wouldn't recommend this company at all”

Helpful Report

Posted 3 years ago

“We used Glotech repairs for our dishwasher repair. Their staff, before entering the house said “I will charge you £94.50 even if I repair it or not.” The device’s trouble shooting book was showing “anti flood device on”. To my understanding, it could be repaired within minutes, but their staff said it needs changing a part and need another visit, £45 for the part and again £94 as his charge. So we decided to buy a new dishwasher, he took £94.50 without basically doing anything!”

Helpful Report

Posted 3 years ago

“Nobody got back to me so still without a dryer”

Helpful Report

Posted 3 years ago

Good morning, when you say nobody got back to you could you possibly send an email to repairs@glotech.com with all of your details and we can then identify if there is a reason you have had no response, thank you.

Posted 3 years ago

“first appointment cancelled 2nd appointment approx 7 minutes cost 81 pounds therefore no comment”

Helpful Report

Posted 3 years ago

“BEWARE! I received a good service with booking an engineer, and had a visit 2 days later. Then things went downhill I was told that the parts i needed were on a 4 week lead time, which was not a major problem so i paid the £93 visit fee I then received an email from Ben saying the parts were now obsolete so they were no longer able to help I soon found this to be lies, an online search found "Ransom parts" confirmed these parts were available and in stock I emailed Ben to inform him of my disappointment and received no reply So as soon as you pay for your service call out they will lie to you about parts not being available PLEASE DO NOT PAY UP FRONT”

Helpful Report

Posted 3 years ago

“Having a very bad experience with glotech, My freezer was not working, saw the company did Same day and next day appointments so booked the appointment for the next day. So booked online for a Tuesday appointment, Then get an email saying appointment has been scheduled to Thursday. I called in explaining my freezer is not working I have food in there going off but they said they didn’t have an engineer till Thursday in the area, so I accepted that. Engineer attended on the Thursday opened and closed the freezer for a couple Of times and told me it was the door installation that was faulty and needed brackets at the top to anchor the freezer to the door when it closes properly, so asked him “will it be fixed today?” He said no he didn’t have the part and was there to do the diagnosis solely but would order the part. He charged me £93.54 and told me they would order the part and I would get a call for the install. The following week rolled around and I had no update so on Monday I rang in and enquired what was happening, apparently the part they needed from the manufacturer wasn’t readily available and so they were trying to source it. The lady on the phone was very nice and understanding and said she would get me an update by the close of play Monday ideally or Tuesday at the latest. It’s now Friday and I have just called in to check why I haven’t had an update or any communication as I had been promised. Apparently they still can’t source the part, and when I intimated that I could’ve at least been updated with that as I’ve been promised, the lady told me well we didn’t have anything to update you with so “we will let you know when we know”!!! I then made it clear that if I don’t get anything back by the end of today let’s say, then I will be calling in to get a refund on my money, at which point the lady stated that they do not refund the labour charge it’s nonrefundable, which I find mind-boggling since I have not had the benefit of any labour other than somebody coming and opening and closing the freezer door four or five times. Apparently that labour is worth £93.50. I made it clear to the lady that actually all I want is a solution for my freezer problem which is why I initially went to glotech, however if they can’t fix it within a reasonable time, so I’ll give him till tomorrow morning to at least tell me definitively when that will happen, then I will be getting my refund back even if I have to go through small claims cause this is ridiculous. I will update this review as the situation unfolds. I understand sometimes finding parts from specific manufacturers can be a problem but that’s why I engaged the services of a company like glotech presuming that they would be able to do that. But my biggest gripe here is the total lack of communication and the assumption that I’m just going to have paid that money across and sit here without any communications letting it roll on indefinitely.”

Helpful Report

Posted 3 years ago

“given appointment paid up front, appointment 2 days later taken day off as will be with you 8am to 1 pm. 1 pm get told they cant get here as girl called in ill but they did not know, lost days pay and 5 hours waiting, not a reliable service”

Helpful Report

Posted 3 years ago

“Extremely bad customer service. Will not recommend or use in future. Do not advise costs involved, waited over a week for repair. Do not comply with warranty period or terms and conditions. No customer care at all.”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see your repair is still open on our system. Our warranty period covers the parts and labour if the same fault occurs or the parts fail within 6 months. In your case, the same fault did not occur and the parts fitted did not fail so this would not have been covered by the warranty. Please accept our apologies if this was not made clear to you and any inconvenience this may have caused.

Posted 3 years ago

“Engineer could not repair dishwasher so expensive 15 minutes but sit”

Helpful Report

Posted 3 years ago

Hi Andrew, We are very sorry to hear your dishwasher was not repaired. Looking at the engineers notes I can see he advised which parts were needed but these worked out to be very expensive so the appliance was beyond economical repair. Many thanks Glotech

Posted 3 years ago

“Needed new oven seal which I had to pay for up front. They called asking if they could come a day early to install the seal. I was taking out my mother for her birthday so said no. However they said they would come early so I agreed. They didn’t come in time. Rearranged the repair for the following week, phoned me on the day to say they didn’t know where the part was so couldn’t come and would contact me. They didn’t so had to contact them again and even though they still didn’t have the part made another date for repair the following week, a morning time slot. Did not arrive until late afternoon and charged me £82 for 2 minutes work. Really not happy with the service. Have to say the client service girls were very sorry and apologised.”

Helpful Report

Posted 3 years ago

“Had an appointment booked between 8am and 1pm . Nobody turned up no call or text to say why”

Helpful Report

Posted 3 years ago

Hello, I have taken a look into this on our system and can see we tried to contact you to obtain a parking permit but there was no contact so the engineer was unable to attend. Apologies if this has caused any issues.

Posted 3 years ago

“The problem is that the call goes into a National call centre and impossible To speak with the local Site. After 5 calls, 3 emails all to no avail, I cut my losses and lost the call out fee and used a true local company. Definitely would not recommend!!”

Helpful Report

Posted 3 years ago

Thank you for your review. Although negative it helps us to continually improve. This was booked with one of our franchises, we apologise that you have been unable to get through to them. I will raise this with the franchise so they are aware as well and can improve this process for the future.

Posted 3 years ago

“I book a fridge freezer repair online and gave them the make and model. On the day the engineer was due to call, I received text message saying the engineer was unavailable and a new appointment had been booked for two days later. I telephoned them for a time and was told they could not give a time, so I force to wait in all day. When the engineer called, he diagnosed the problem as a faulty sensor which he said he would order. I then happened mentioned that the fridge freezer had always been noisy right from new. with this he dives in pulls out the heater wraps black insulating tape around it and said I needed a heater as well and leaves. A couple of days later I receive a message form Glotech saying they can't get the heater so they would not be repairing my fridge freezer, I telephone them and ask them to replace the sensor but they flatly refused. I paid £81.54 for nothing Glotech had the fridge freezer model when I booked it online, they never mentioned that they could not get the parts then. The heater was only an afterthought by the engineer, and you don't wrap plastic tap round heater that gets hot. the sensor was available, but Glotech refused to fix it. Just one big rip off from start to finish.”

Helpful Report

Posted 3 years ago

Hello Geoffrey, We appreciate your feedback as it gives us the opportunity to continually improve. When you booked online, this would have been a requested date. We do our utmost to attend on the date and time requested, however occasionally we are not able to attend on the requested date. We will always make our best effort to arrange for the soonest suitable date for you. Please accept our apologies for any inconvenience this caused. I am sorry to hear your appliance has not been repaired as the part was not available. Although the parts may not have been available with Bosch directly, our suppliers can often source universal parts that would fit. Unfortunately this is not always the case, but we would not be able to find this out until we know which part is needed once the engineer has attended. The fault you had described could be caused by various faults which is why we require the engineer to attend to diagnose exactly which part is faulty. All of our engineers are field based, so we do not have any in the office to be able to diagnose the fault and parts needed before a visit. If you have any questions or wanted to get in touch again please do not hesitate to do so. Our phone number is 01727 896789 and our email is repairs@glotech.com. Many thanks Glotech

Posted 3 years ago

“bad bad bad, 2nd time I have had them back, first time the engineer, called Max said it was fixed(washing machine) then after 1 cycle, water started leaking badly and had to stop the water inlet pipe - had to shut it off. He was fast to take the £81 and stated all fixed, you have 3 months if the same issue arises!! i stated to him is he sure its fully fixed as water is all over the floor - he stated its residue. So he come back today with a new Pump, cost of £91. he fitted it in and stated its fixed, i told him to run a cycle, a quick one and i could see not drain error, which was the initial issue - U11 error. That evening my missus ran a full cycle, guess what, the who place flooded. as per pictures. i will call them tomrorow, oh no, its sunday, would not expect anything from them anytime sooner to fix the problem, its been made worse and a shoddy tradesmen, who does not put things back properly. the bottom of the washing machine is also missing the cover and a piece is not fitted in properly it seems!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I can see this was booked with one of our franchises. I have raised this with them and they have advised me that they have already sent you an email to rectify this. I hope this has been received.

Posted 3 years ago

“Do not book repairs with them. They take payment upfront before the arrive. Charge you for parts before they've seen anything and then cancel multiple times. Terrible service.”

Helpful Report

Posted 3 years ago

Hello If we can, we will try to diagnose the parts needed before the visit as this saves us having to book a revisit to fit parts thus saving our customers time so they can go about their daily life. We would always notify you of this if we have ordered a part as it could take a day or so more to come in so we will rebook the appointment once the part is available. I am sorry to hear your appointment was cancelled more than once, this is not our usual service.

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,976 reviews