Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,792 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,792 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer said new parts were needed but these were not available as the model was obsolete . Our electrician removed the hob to fit a new one,and then put it back as different fixings are required. Since then the original hob has worked perfectly well.”

Helpful Report

Posted 7 years ago

“The compressor you was going to change on my fridge freezer was double the price ,I no there are gas to replace but not that much .”

Helpful Report

Posted 7 years ago

“Initially the repair was arranged for the next day, but no one turned up. When I phoned I was told that a message had been left, rearranging for 5 days later (my fault for not picking up the message). The washing machine hasnow just been repaired and I have put my first load on, and there is a rattling noise when it spins. I have phoned and been told the engineer will get back to me, but nothing so far. Will I have to pay again?”

Helpful Report

Posted 7 years ago

“It would be wrong to refer to our 'repair', there was no repair. The engineer was fine, called us from his holiday to make appointment etc, no quibbles. It does seem to me, and call me cynical, that you guys could make a lot of calls per day and never repair anything and never order parts. £66 a pop for telling us that the repair would be uneconomical is a great business to be in. Having said that, I'm also surprised that you don't recommend new appliances, or even sell them.”

Helpful Report

Posted 7 years ago

“This is a bit difficult for me, elements have been good but I have found myself in a difficult situation and have felt a bit trapped despite extenuating and exceptional circumstances, I feel the experience has not taken this into account . I have a Samsung fridge freezer that suddenly blew a fuse and stopped working this was 9 days ago. I checked fuses and plugs etc, to avoid unnecessary cost of calling someone out . I thought your ad said that you work on Saturdays as well, I could be confusing it with a different company . When I tried to book a slot, it said that the next avail would be monday morning , this was subsequently changed by phone by the company you use repairs for you to the afternoon as they said they had made an error.. but no great deal to me, I was hopeful that the freezer would be fixed and life could go on. When I initially called to make an appointment, the gentleman asked me the model no and age, because he wanted to check that stock was available. When he checked that there was for this model , it was then he gave me the appointment . The Electrician. Are out and to be fair he checked everything , he thought at some point it could be my electrics, but then dismissed that after some time and other investigatory work. In the end his diagnosis was that the process control board had gone. I asked when they could come and fit it, he said the office would be in touch bit it wouldn't be til the following day. The unique situation that I am in, is that my parents are here today and my father is diabetic and needs to refrigerate his insulin, then on Sunday I have guests arriving who are paying to be in this property for a holiday let( this is something I have had to do in the short term as I found out I was epileptic last year and could no longer do my job, so it is a means of income ) the guests are coming from Canada and two of them are elderly. Whilst the office was closed I thought I had better check to see what this part was and how much it would cost, so looked on line. I found what I thought was the part. When I emailed the office the next day to find out when they could come , they said it would be 3 to 5 days to Get the part as it had to come from abroad. Even though before booking the appointment the representative checked that you had parts I let them know that I had possibly sourced one , I had not placed an order because I wanted to check with them . they said that if it was the wrong part I would be charged £45 also that the part would not be guaranteed or serviced by them. They would not book an engineer until I had paid for the part. I asked them that as this situation was urgent , if they could give me the part no, this did not correspond with any part no I had researched. It was more like an enquiry reference no . I asked for the sku no, they said they did not have such a no, I asked for the part name, but it was a bit like getting blood out of a stone. With the vague info I had I went back to the company online , I think it was called white-goods.co.uk and they said they had stock (if it was what they thought it was) and your rep said they thought they the pictures looked the same and could ship it that night( this was mow Tuesday I believe. It was also £85 and not £120 which yours is... and unfortunately at the moment I have to consider cost aswell . The choice was, pay more as I was already tied in to working with you or take a risk not with the part as it was also guaranteed but get it done sooner and cheaper But where I wasn't being helped to ensure the part was the right one So I felt obliged to go with you guys and now it's Friday, I understand that you don't work weekends and feel quite upset and stressed that this is still ongoing and i haven't heard anything . I would have thought that excerpting could have been made to tailor and individualise the service to the need. I had also asked if the part could be delivered more quickly by paying a little more for delivery but was advised this was not possible. So no part and I'm sure no hope of n electrician being booked until at least you are in receipt of the part, which means my guests will have no freezer or fridge..I have had to buy a counter tip one.. but it's going to be 2,weeks without being able to refrigerate anything by the he time this is sortedand I'm a bit disappointed to have to pay more for a very slow service.. that's if the diagnostics were correct.. I just don't think it should be this difficult .”

Helpful Report

Posted 7 years ago

“The engineer did not have a good command of English and was unable to tell me what the problems was with my washing machine. I had to call the office the next to be told that it was an electrical fault and that there was nothing you could do to help me even thought the washing machine was only 5 years old. The whole experience cost me £80 which seemed a waste of money. I have used better companies in the past who if unable to fix the problem at least were at least able to explain the problem and not charge so much”

Helpful Report

Posted 7 years ago

“information provided to call centre was not actioned. initial engineer visit failed to have necessary parts, although requirement was already known. It would have been helpful for the secound engineer to advise on the arrival by phoning in advance”

Helpful Report

Posted 7 years ago

“It took about 4 weeks from the first phone call to actually getting the machine fixed”

Helpful Report

Posted 7 years ago

“Firstly, the time that the technician came was exactly when I asked for one not to come, so I had to change my family's plans for that morning which included re-arranging a doctor's appointment for my children. The fault, which I described in my initial email, then proved to be not worth fixing, and yet I was still charged £70 for 10 minutes of work. Admittedly the technician was very helpful in terms of recommendations but I felt that was because he was embarrassed at having to charge me for nothing. If it is not fixable, then it shouldn't cost that much.”

Helpful Report

Posted 7 years ago

“Having informed geotechnical tgat the problem could be the hinges, the technician took no longer than 5 minutes to tell me the springs had gone in the hinges. Charged me the call out fee and told me he would have to order the parts!”

Helpful Report

Posted 7 years ago

“The person who arrived was very courteous and punctual however he didn't really do much except take the washing machine out of its place in the kitchen furniture, open it, look inside, play a bit with the settings, degree there is nothing wrong and I just have to put less clothes inside for the drying to work ("load it to between half and a third of its capacity"), close it up and put it back inside the furniture. He took the money alright but the drying works just as bad now as it was before.”

Helpful Report

Posted 7 years ago

“Left previous review...promised to get back to me and have heard nothing!!”

Helpful Report

Posted 7 years ago

“I kept being sent confirmations for appointments that were incorrect or not agreed on AND it took a long time to get an appointment, with conflicting information on whether or not they had the appliance in stock.”

Helpful Report

Posted 7 years ago

“Did not fix or identify problem cause. Had to use Samsung repairs to fix meaning money wad wasted trying to get this fixed by your company”

Helpful Report

Posted 7 years ago

“Although response time was very quick (24hrs) I was not confident in the diagnosis. The 'repair' took 2 weeks with some chasing up and the engineer did not seem confident that he knew what he was doing. We ended up both trawling the internet for the solution.”

Helpful Report

Posted 7 years ago

“Glotech booked my service in for a specific time slot without checking with the company to be doing the repair. I subsequently took a day off work to attend only to find when the company called me to confirm they could only come the following day. I am now 2 days pay down thanks to Glotech. I will never use this Glotech again I will call the company direct”

Helpful Report

Posted 7 years ago

“needed dishwasher door to be re affixed took 3 call outs to achieve the door being stuck to the dishwaher, why not use the strongest glue in the first place .................. duh.”

Helpful Report

Posted 7 years ago

“the engineer hit the side of the freezer with his hand and said he thought it was a problem with the circuit board behind the front panel as the lights were still flashing. The engineer took details of the model, photographed it and went away. I got a call next day to say the part was obsolete so they could not get it and have you a card we can take payment on for the engineer's visit. On looking on the internet this part is not available and has not been available for a while, I thought the engineer should have an idea of this and said something when he called.”

Helpful Report

Posted 7 years ago

“We had the problem assessed and were told it would cost £900+ to rectify. We've had to pay the money upfront (which in itself seems a bit odd considering its oven parts), but two weeks later are still waiting for a call to arrange the repair despite being told the parts were in stock. Not great service.”

Helpful Report

Posted 7 years ago

Hi Ms Brett We are very sorry to hear the service you have received from us thus far has not been to your satisfaction. We have looked into the matter and can see on the 2nd of this month, after having contacted all of our suppliers, notified you that the parts required are out of stock with an estimated delivery date of 15th Sept. As this is an extremely long time to wait we confirmed you wanted us to place the order, which you did and made payment for the parts. Unfortunately the parts delivery date has not changed and we understand how frustrating this is especially as it is outside of our control. We appreciate you want your appliance fixed however I want to make you aware that if you did want to cancel the order for the parts then we are able to do this with the supplier and refund you for the monies paid for them. If you would like to do this then please let us know on 01727 896 789. Alternatively, we will continue to seek updates and let you know as soon as they have arrived. Once again we are really sorry to hear of your dissatisfaction with our service and hope you can appreciate the delay has been from third parties outside of our control, and any other repair company in this case would have faced the same problems. Kind Regards, Glotech Repairs Team

Posted 7 years ago

Glotech Repairs is rated 4.1 based on 4,792 reviews