Advertised as £59 call out in large numbers - but smaller writing reveals +vat. I should have spotted it but I didn't under pressure of family/work life. Total rip off at that price. Also I noted that the drum in the machine would need replacing on the call out form - the unavoidable cost of this was £261. This is obviously not worth replacing which you would have known from the details I sent. I therefore spent £70 for a call out that lasted less than 5mins. If you did care about customers and them reusing you or recommending you then why not consider a simple phone call to warn that the cost of repair would outweigh the price of a new machine. You may not have made money from me that day but I would have appreciated the honesty and definitely called again when needing repairs. The repair man sent was polite and honest which is a positive but it was painful to pay him £70 for doing absolutely nothing - money we can ill afford. Not a fair system for customers. I feel I've been taken for a ride!