Easy to book, turned up on time and the guy was friendly and polite. Had booked glotech for an issue with my bell fridge freezer, the engineer came out and after a few minutes conversation told my wife he thought the compressor was gone and we needed a new fridge freezer. He then charged £90 for a few minutes of conversation! Didn’t examine the fridge or make any attempts to do any work, didn’t pull the fridge out to test the compressor or his theory and even the engineer said we should call up for some money back. Rang the next day which was a Saturday to be told I would need to speak with a manager who wasn’t in on weekends but the caller handler took all may details and emailed the manager and stated I would get a call back on Monday, not had a call all week. Under the circumstances I think the service has been poor, once they have your money they are clearly not interested. The engineer was a nice guy and his advice may be spot on but £90 for a few minutes conversation seems obscene! When booking I was told I would receive a phone call prior to my appointment but I never did, I can’t help but think if the engineer had called prior to arrival I would of had the same result without the need for a visit that would cost £90. Then to add insult to injury glotech send emails telling me they hope my fridge freezer is working well again and would I like to review their service when no attempt to fix the issue was even made!