Having a very bad experience with glotech, My freezer was not working, saw the company did Same day and next day appointments so booked the appointment for the next day. So booked online for a Tuesday appointment, Then get an email saying appointment has been scheduled to Thursday. I called in explaining my freezer is not working I have food in there going off but they said they didn’t have an engineer till Thursday in the area, so I accepted that. Engineer attended on the Thursday opened and closed the freezer for a couple Of times and told me it was the door installation that was faulty and needed brackets at the top to anchor the freezer to the door when it closes properly, so asked him “will it be fixed today?” He said no he didn’t have the part and was there to do the diagnosis solely but would order the part. He charged me £93.54 and told me they would order the part and I would get a call for the install. The following week rolled around and I had no update so on Monday I rang in and enquired what was happening, apparently the part they needed from the manufacturer wasn’t readily available and so they were trying to source it. The lady on the phone was very nice and understanding and said she would get me an update by the close of play Monday ideally or Tuesday at the latest. It’s now Friday and I have just called in to check why I haven’t had an update or any communication as I had been promised. Apparently they still can’t source the part, and when I intimated that I could’ve at least been updated with that as I’ve been promised, the lady told me well we didn’t have anything to update you with so “we will let you know when we know”!!! I then made it clear that if I don’t get anything back by the end of today let’s say, then I will be calling in to get a refund on my money, at which point the lady stated that they do not refund the labour charge it’s nonrefundable, which I find mind-boggling since I have not had the benefit of any labour other than somebody coming and opening and closing the freezer door four or five times. Apparently that labour is worth £93.50. I made it clear to the lady that actually all I want is a solution for my freezer problem which is why I initially went to glotech, however if they can’t fix it within a reasonable time, so I’ll give him till tomorrow morning to at least tell me definitively when that will happen, then I will be getting my refund back even if I have to go through small claims cause this is ridiculous. I will update this review as the situation unfolds. I understand sometimes finding parts from specific manufacturers can be a problem but that’s why I engaged the services of a company like glotech presuming that they would be able to do that. But my biggest gripe here is the total lack of communication and the assumption that I’m just going to have paid that money across and sit here without any communications letting it roll on indefinitely.