Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.01

4.0 Rating 4,978 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling Fridge failed on Bank holiday Friday ..rang Tuesday after the bank holiday explaining that as a cancer sufferer my medication has to be refrigerated ( they dont offer emergency service )they offered an appt the next day . This was confirmed by two of their staff , both of whom asked for the call out charge in advance . Two hours later they text ( don’t even have the courtesy to call me ) and say that they have to put the appt back another day ! I wouldn’t mind but all of all appliances which we have bought over the last twenty years have been from Glotech ..so we have been loyal customers ..they on the other hand have behaved appallingly . Go elsewhere ..”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review. We apologise for any inconvenience caused by this. I have looked into this on our system and can see that the engineer due to attend initially has been signed off. We then rearranged another engineer's full diary to accommodate a sooner appointment for you, resulting in the appointment being moved just 1 day later rather than 3. We really appreciate your loyalty and have done everything we can to avoid the appointment being moved too much.

Posted 4 years ago

“Avoid Avoid this company!! The guy who turned up to repair my fridge said it can be fix and as soon as we get the part we will get in touch BUT someone contact me and said your fridge can’t be fixed !! I contact the fish & paykle and they said I CAN be fixed ! I have been charged £117 and now no one answer the phone !!!!”

Helpful Report

Posted 4 years ago

Good Morning, We are very sorry to see that you have not had a positive experience. We have sent you a message privately to further understand what could have caused this. We hope this experience does not deter you from considering us in the future. Regards, Glotech Repairs.

Posted 4 years ago

“Glotech engineer said I needed a new thermostat and door hinges and would not repair my cooker until I paid £93. So I paid him and he said he would be back with the parts and fix,no sooner he had left my house I recieved a call from Glotech saying they could get not get the parts for my cooker and I would not get my money. I found company's on line who would supply me with the parts. Glotech were adamant they would not fix my cooker even if I got the parts. I rang a local domestic engineer who came and diagnosed my cooker as an element fault and replaced it with a new one, my cooker is now working nicely. I feel I've been ripped off by Glotech not only did they misdiagnose the fault they took off with my money, As a pensioner I won't be so trusting next.”

Helpful Report

Posted 4 years ago

Good Morning Michael, We are very sorry to hear that you considered your experience with us a negative interaction. The fee that you paid is illustrated as a call out and labour fee for our engineers to attend the property to understand the problem further. After this original visit, you are not charged any further for these visits. In this instance, the suppliers that we use are some of the UK's biggest and unfortunately were not able to locate the parts needed for your situation. Once again we apologise for this inconvenience and we hope you consider us in the future. Regards, Glotech Repairs.

Posted 4 years ago

“I booked a repair for an available date on their website for the next day being emailed saying I would get a call to confirm. The next day, an hour into the repair window, I got a call advising the first available date was 8 days away!! This is not good customer service! I suggest you look at your website and ammend the available dates so that prospective new customers are aware of the delays in getting their machines looked at! Wouldn't recommend and will never trust them again!”

Helpful Report

Posted 4 years ago

Good Afternoon, We are very sorry to see that you have not had a positive experience. When booking online we provide a selection to book the date that is personally desired by you as the customer. Unfortunately, this is not always possible for us and we always look to find the next available date that will benefit you the most. We apologise again that in this case, we were not able to help you however we hope to be an option the next time you may have an issue. Regards, Glotech Repairs.

Posted 4 years ago

“Changed repair date three times the day before visit by e.mail cancelled repair contacted company rubbish response”

Helpful Report

Posted 4 years ago

Good Morning, We are very sorry to see that you have not had a positive experience. Unfortunately, the engineer in your area had covid during the time of attempted booking and was unable to attend. If the issue concerning your cooker still needs attention please call us and we can get you booked in as they are now available. We hope this experience does not deter you from considering us in the future. Regards, Glotech Repairs.

Posted 4 years ago

“They don't do what they say .they took £254 from me and keep cancelling the appointment at last minute saying we don't have any one who can do the job as their engineers are not qualified to do regasing fridge freezer but they don’t tell you when they book you and take money in advance. They caused me so much trouble regarding my fridge freezer regasing after keep cancelling appointments I requested refund and they are not willing to discuss instead send me another appointment this is 3rd attempt which I am not happy to do as been let down many times with excuses. Its such a rubbish company I AM GOING TO COMPLAIN TO TRADING STANDARDS FOR MISLEADING PUBLIC AND RUNNING COMPANY WITHOUT QUALIFIED ENGINEERS. Trading standards will be in action soon. I want my full refund of £254 or I take them to court I have all the call recoding and emails. Mrs S Arshad Nottinghamshire.”

Helpful Report

Posted 4 years ago

“I refer to my last review and your reply asking for further information however you have not provided any contact information to get in touch. The message was from Rhiannon.”

Helpful Report

Posted 4 years ago

I am sorry that you did not receive the contact details needed. Please send us more information to repairs@glotech.com.

Posted 4 years ago

“Terrible company. Booked an engineer to fix the fridge, it has not been fixed and on the top of it they broke my freezer and refused to issue any refund.”

Helpful Report

Posted 4 years ago

Thank you for your review. I have sent you a private reply to gain some more information so we can look into this further for you.

Posted 4 years ago

“I waited for 8 hrs call out to be charged 80pounds to be told I need a new one. Was told your sales office would ring me early next day with prices for new fridge freezer. Two days later had phone call to tell me couldn’t find any integrated appliances to fit. Also my name is Pickering.”

Helpful Report

Posted 4 years ago

Thank you for your review. I have looked into this for you and from the fault given, we were unable to advise if this would be repairable or not before attending. The fault given has many different causes so the engineer needed to attend to be able to diagnose the cause of the fault. I am sorry that on this occasion the appliance was beyond economical repair due to a systems fault.

Posted 4 years ago

“I refer you to my last email. I have no further views ab your poor service.”

Helpful Report

Posted 4 years ago

Thank you for your email. We have received this email and replied. I hope this has been received.

Posted 4 years ago

“There was no confirmation of the engineer visiting. When I rang Glotech 30 minutes before the end of the 5 hour waiting time, they could not get hold of the engineer. No apology or reason has been given for why he didn't attend. I emailed to cancel the job as I urgently needed assistance so had to book another company . No acknowledgment or apology has been made but I have received 2 automated emails asking for my feedback so here it is !!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We appreciate this as it gives us ways to continually improve. I am sorry that we were not able to get hold of the engineer, this could have been because they were at another job before yours or they were driving and unable to pull over to safely answer the phone. I will look further as to why the engineer was running late and we apologise for any inconvenience caused. We hope your washing machine is now working well.

Posted 4 years ago

“I would NOT recommend this company. I booked a technician to fix my cooker. I told them, exactly, what was wrong. Eventually, after changing the appointment dates 4 times, someone turned up. He was here 5 minutes and said that he did not have the part but it was in stock. He told me that he could not progress further unless I paid him £137. 79. Stupidly, I paid him. He told me that he would be here the next day. He didn't turn up. Again, this company took weeks to give me a date for repair. After many lame excuses, such as his van broke down and they did NOT have the part in stock. Once again, they messed me around with dates to come and fix my oven. I was, at this point without an oven for 8 weeks. I cancelled them and requested they return my money. A supervisor told me that they could only return £40 as the technician did originally attend. Another date was fixed for the repair which they also did not attend. I managed to get all my money back via my bank. Glotech then sent me threatening letters if I didn't pay them a total of £137.79 again?? Meanwhile, I bought the part for £17 from a supplier on the internet. I got a local man to come and fix it in for £40. Job done. A saving of £81.45. I would never use this company again. They are liars and totally unreliable. They overcharge horrendous prices.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. This is not the impression we would like our customers to have so please accept our apologies. I have just sent you a message to gain more details so we can look into this further! I am glad to hear your cooker is working again now and hope this lasts you a while.

Posted 4 years ago

“I request this company’s service to fix my microwave. Basically someone came to my house, told me that the it wasn’t possible to fix it and charge me £100, just that simple! So, what’s the point of describing the entire issue prior the technician visit? Why not behave as a legit business and told me straightaway that they can’t carry on with the job? Please ask yourself those questions before even think about do something whit them. Complete scam.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We always take this on board so we can continually improve our service. I have sent you a private message so we can look into this further.

Posted 4 years ago

“This company will ask you for money if you book a call without sending an engineer. They are bullying me constantly to pay for a service they haven't provided. Stay away this is a scam...horrible horrible practices.”

Helpful Report

Posted 4 years ago

Please provide your details so that this can be fully investigated. If an engineer has attended your property then we should be paid for the service provided if no engineer attended we would not be charging for a service and when payment is made upfront if the repair is cancelled before the engineer attends the property a refund would be given. Please email your details to repairs@glotech.com email address for a customer service executive to investigate fully and respond in full. Without your details and chance for a fair reply, this is a very unfair review Thank you

Posted 4 years ago

“I PREPAID GLOTECH TO REPAIR A FAULTY BEKO WASHING MACHINE. I REQUESTED THEM TO NOTIFY ME WHEN THEY WOULD ATTEND, THEY DID NOT AND GAINED ACCESS VIA THE TENANTS. THEY DID NOT REPLACE THE QUOTED PART, THEY GOT THE MACHINE WORKING BUT LEFT IT MAKING A DREADFUL NOISE. GLOTECH THEN QUOTED AN ADDITIONAL £165 TO REPAIR THE MACHINE. I REQUESTED BARCLAYCARD TO STOP THE PAYMENT. GLOTECH THEN ISSUED A SECOND AMENDED INVOICE WHILST BARCLAYCARD WERE STILL INVESTIGATING MY CLAIM, WHICH BARCLAYCARD TOLD ME THEY WERE NOT ALLOWED TO DO. ALTOGETHER GLOTECH OFFER A TERRIBLE LEVEL OF SERVICE AND HAVE AN AGGRESSIVE APPROACH TO THEIR CLIENT. DONT USE THEM!!”

Helpful Report

Posted 4 years ago

Good afternoon, I am sorry to be reading this it is a very disappointing review from you. The engineer attended the property and reset the stat switches, other parts were required to be ordered to resolve this, various team members and our engineering Manager and accounts tried to contact you to discuss this from April onwards- unsuccessfully. We carried out a service for which you have not paid, the engineer attending the property, diagnosing faults on your appliance, he worked on the appliance whilst there and identified parts required to resolve the problems with your appliance. You chose not to proceed with the repair and not to pay for parts which we understand however we provided you with the service and the options for which there is a charge payable this is all we have asked you for.

Posted 4 years ago

“I had a repair job on the kitchen hood booked with Glotech at my home. Job number 1041478. Their technicians came several time and invoiced me for parts and labour each time. They could not fix the hood and abandoned the job. Only refunded money for the parts. I suggested them to replace the whole hood rather than trialling component by component replacement which has turned out to be more expensive than the hood. Due to some reason they don't seems to be interested in solving the issue.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, looking at your repair, you reported a fault with the hood, the engineer did everything he could to repair this for you however some items are then deemed beyond economical repair if the identified parts do not resolve the issue and there are further issues uncovered with an appliance which means the cost of replacing all relevant parts is more than an economical cost to replace as in the case with your hood. We do realise that this is disappointing for a customer and this is why you have been refunded for the parts. If you wish you could email to repairs@glotech.com as to what your expectations are beyond the refund for any parts. Thank you

Posted 4 years ago

“Booked a repair with Glotech who I have used before. Initially for the following day they then sent an email changing it for two days later. They also asked for payment at this point but I refused to pay for a service two days before they were even going to attend! The engineer attending was excellent, the fault was identified and a part ordered and this is where I felt let down. I paid for the repair and parts at this point which I had to do, three days later I received a text saying they had the part in stock but when I contacted them they could not give me another time slot for repair over a week, I just feel like they now had my money so I was now at the bottom of the list of repairs. One to think about when booking online, they will give you a next day slot for repair but this seems to be a way of then getting the job. I’m sure if payment wasn’t until completion things would be different. See what happens in a weeks time!!! 🤬”

Helpful Report

Posted 4 years ago

Good Afternoon- it is disappointing that your repair could not be booked sooner, and that this has changed what could have been a positive experience for you with Glotech I have highlighted this for a review of processes as all feedback is valuable. Thank you .

Posted 4 years ago

“The freezer had been turned off due to incessant beeping. The engineer came in and said if it’s beeping it’s broken. Said he can’t mend freezers as everything is internal and charged £99.”

Helpful Report

Posted 4 years ago

Good afternoon your repair was booked online with the fault simply described as "Its not working" a qualified engineer attended and had the fault being something repairable he would have willingly fixed the problem or identified parts required to do so, the engineer diagnosed that your appliance had internal leakage which he deemed as unrepairable. You may have misunderstood his diagnosis it was not that he cants mend freezers but indeed that the faults with your appliance made it unrepareable. We understand that it is a difficult time when our appliance is no longer functioning however this was beyond repair. we hope that you have successfully replaced your appliance and the new one gives you many years of great service

Posted 4 years ago

“If I could give them 0 stars I would! They charged me almost £100 to come repair my Microwave, after a 5 minute review the "engineer" told me that I would need a £500 part to repair it and that without that he couldn't do anything! He said he could glue the piece back together but that it would only break again, and since they have guarantee they obviously don't want to attempt a repair that would hurt their bottom line. So they basically scammed me out of £100 without doing anything for me, a fully chargeable fee for coming and telling me that they couldn't help me. And then on top of that they want to sell me a new Microwave and charge me a "Gold Service" to install it... I can't believe they can get away with doing this to people, they get away with saying you are just paying one fee no matter what they need to do, but to be honest you are better off paying those engineers that charge by the hour, that way at least if they come only for 20 minutes you don't feel so cheated our of so much money. On top of everything, I have to beg over and over and over for you to send me the supposed report where your "Senior Engineer" said my microwave couldn't be fixed, so that I can get a second opinion, because in all honesty I don't trust these people's judgement, it looks like they are just trying to maximise their profit. I do hope you get properly looked into for the way you do business, it is absolutely appalling.”

Helpful Report

Posted 4 years ago

Good Afternoon It is so disappointing to read your review I have requested an investigation of your repair from booking through to engineer visit and our Customer Service Manager will come back to you as soon as possible

Posted 4 years ago

“Engineer visited and told me our Miele wine cooler was not repairable for less than £1700 after only 7yrs of use. Not happy with the result and wasted £117… for a call out charge!”

Helpful Report

Posted 4 years ago

Glotech Repairs is rated 4.0 based on 4,978 reviews