Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,814 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,814 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer Idris who fixed my cookerwas very personable and efficient.Took a lot of care.Would recommend him”

Helpful Report

Posted 6 years ago

“This is a dreadful disjointed and useless company. Engineer didn't turn up on time, despite my driving 20 miles to meet him, repair didn't get done, even though I explained the problem before hand, received a quote for the repair that was TWICE the cost of a new machine, and finally, I STILL got charged for the repair. I had to deal with four different people, on three different phone numbers, and two different email addresses. And the actual engineer did not give me his mobile number. When I complained, I got told to look at the terms and conditions. Shockingly bad all round.”

Helpful Report

Posted 6 years ago

“Fridge mended promptly. Engineer very courteous and willing to help. Took a couple of trips to sort issue so good value for money. Buckinghamshire.”

Helpful Report

Posted 6 years ago

“This review has been left to counteract an inaccurate review. The review by J J is factually incorrect, he requested a repair but wanted to pre order parts, the parts were ordered as per his list, on arrival to fit those parts it was discovered he had requested incorrect parts, J J was aware of the charges prior to the visit and agreed accordingly, you don't get a premium 5 star service for free albeit J J the correct part was no longer available so despite all the errors being his fault J J thought he should not pay for the time dedicated to his appliance.”

Helpful Report

Posted 6 years ago

“This Review has been entered to counteract an incorrect and misleading review. The review by J J is a bit misleading, the individual concerned requested parts to be ordered as per his list supplied, the parts were ordered as he requested and we attended to install and yes they were wrong, reason being he had requested wrong parts on his list, the correct part was no longer available and could not be supplied, he was only requested to pay for the initial call charge for attending the product of which he was previously made aware, you don't get quality service for free albeit this individual obviously thought he would.”

Helpful Report

Posted 6 years ago

“I booked a repair through the Glotech web portal for an engineer to come and replace the shattered glass in my Neff oven door in early March. Repair My Appliance's engineer, Steve, turned up as scheduled and checked which glass screen was required (there were several options, and he did not have the exact one we needed with him - fair enough). At the time I was very impressed with the service; Steve said he would order the screen and then return the following week to fit it. But after many unanswered calls, texts and an email, I have to say that the management of this company is poor. They took their £86.34 and promptly found that ordering the glass and coming back to fit it was simply too problematic or difficult. A simple email or phone call at any stage saying "we can't do this job" or "it's taking us a while to get the glass" would have made a significant difference. So I am here to tell others to avoid the issues I experienced and my own error. On top of this, I would note you will have a hard time reaching the proprietor at any time on his mobile or his 0800 number (or indeed any number on the company's website); nobody picks up. Shane did, however, pick up straight away when his technician rang through to arrange payment on the day. In essence, I paid for some one to come to my house and tell me my oven needed a new glass screen...I knew that when I booked them online.”

Helpful Report

Posted 6 years ago

“The friendly engineer did the great job with replacing the new carbon brushes to energise the motor to get it spin/wash again in my Zanussi washer/dryer! It is now working fine since then! I'm really happy about this! Thanks, him so much!”

Helpful Report

Posted 6 years ago

“I was very impressed with your service which was competitively and fairly priced. Tim was a lovely guy who did a great job. You were very thorough and generous as my problem required 2 trips. I would definitely recommend you to anyone else who requires a washing machine repair service.”

Helpful Report

Posted 6 years ago

“Good all round service. Will use again. Hassle free and reasonable..”

Helpful Report

Posted 6 years ago

“Unreliable service. Cancelled our appointment the day of because of an issue with their vehicle. When we rescheduled for the following week, the technician left. When we called back 15 minutes later and asked him to return we were told "it's his last call of the day so I don't think so." Surely if it's his last call then he could go back 15 minutes later. He also claimed to have called a mobile number but we had no missed call! Rude customer service on the phone when I tried to resolve the issue. We are taking our money elsewhere!”

Helpful Report

Posted 6 years ago

“We recently had Glotech fix our tumble dryer. Very professional as well as clear explanation of the issue as well as advice on how to maintain the tumble dryer further. Fully recommend Glotech repairs to others! 😊”

Helpful Report

Posted 6 years ago

“Good service back up and running within a few days.”

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Posted 6 years ago

“Very helpful and friendly. He was very efficient in detecting the problem and solution.”

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(Tim) - Posted 6 years ago

“Prompt service - engineer very helpful.”

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Posted 6 years ago

“Fantastic service! Arrived in the allotted time even though It was a snowy, icy day. The engineer was very knowledgeable, kind and determined to not leave me without a working refrigerator over the weekend. I will definitely use Glo-Tech again and recommend them to family and friends.”

Helpful Report

Posted 6 years ago

“I highly recommend Glotech. Temi visited us a couple of weeks ago to fix the element on my oven. He was polite , efficient, clean and checked the oven was working before he left. Fantastic service . Have already recommended and will continue to do so. Thank you”

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Posted 6 years ago

“Good service as usual, thank you”

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(Alx) - Posted 6 years ago

“Hugely disappointing to have been passed around through third party companies that were booked on to repair my tumblr drier only to explain that Glotech shouldn’t have booked said appt because they were notified that they were full. If it wasn’t for the diligence of the first company calling me direct I would have been waiting for nobody. When I rang back to confirm a new appt I was assured (and sent en email confirmation) that I would have a new company fix the problem the next day. I rang goo tech to double confirm this the morning of and they had no confirmation of any appt. I have wasted my time with them. They offered nothing but an apology for shoddy (at best) service. 0.1/5*****”

Helpful Report

Posted 6 years ago

“Really professional and friendly service by Barry in Glotech Bicester, who came to over help a fridge problem. Unfortunately, there was a gas leakage problem and will probably have to replace my Hotpoint fridge. However, was very impressed by how friendly and genuine the service was. Not only did Barry diagnosed the problem quickly, he also was very helpful in giving professional advice to all questions I had. Highly recommended and will ask for Barry next time.”

Helpful Report

Posted 6 years ago

“Glotech are a company who provide excellent service in an old fashioned strain I thought had disappeared. Not only do they work to very high professional standards (I was fortunate enough to have senior member of the team), their ongoing support is also excellent. They will call, as a matter of routine, to keep the customer appraised of the situation regarding spare parts and time frames. I had quite a difficult time with an especially unusual and somewhat challenging job. After paying the initial fee Glotech worked on my behalf and following the first visit by pursuing parts and keeping in touch. There was no more to ay and they were keen as mustard to complete the work. In summary professional and reliable to the last and highly recommended.”

Helpful Report

Posted 6 years ago

Glotech Repairs is rated 4.1 based on 4,814 reviews