I filled in the request form online stating that my Miele washing machine was not working. I stated quite clearly that “ the drum is not moving and therefore not spinning” When the engineer arrived she tried to move the drum and said “the drum isn’t moving the bearings are gone… you can’t fix it it needs a new drum” she went in to quote me over £400 for a new drum!! I tuned down the offer and she left! I paid £117.54 for a call out for a fault that they could have diagnosed based in my request form alone I was very disappointed as local repair men won’t touch Miele machines as they are sealed units and impossible to access. It just seems that a professional “Miele” repair engineer should have known this without seeing it ( and costing me over £100 for a visit) The engineer only told me what I already knew…. The drum isn’t moving!! I’m not very happy as I’ve since had to pay £280 for a new machine ! And feel the £117.54 I paid you was an unnecessary waste of money