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Glotech Repairs Reviews

4.2 Rating 4,590 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My appointment was cancelled.”

Posted 11 months ago

“I’ve already sent a review”

Posted 1 year ago

“Fridge-freezer is not repairable. £105 is a lot of money to be told this as we were hoping something could be done to put our appliance back in action. This would have probably justified your charges. Booking the call-out online was quite easy to do and Your Glotech engineer was efficient and quickly assessed the problem but my vet would charge less for a call-out! There should be a basic call-out fee with potential labour charges added only at the point of payment. Will be looking elsewhere for a cheaper option in future.”

Posted 1 year ago

“The process of the getting the engineer out was quite quick. However the original date mon 3rd so called but was told didn’t know if part was in and I’d be contacted that very day , I wasn’t. I had to chase it up every step of the way. Getting the part ordered and communication to us the customer were not the best. I had to do all of the chasing.”

Posted 1 year ago

“1st repair was done, new light bulb and replaced element engineer was prompt and pleasant, the on first use worked for 15 minutes and then the bulb stopped working again and the over stopped heating, tripping the electrical supply, emailed office explained the problem and an engineer came out and now believes the problem is a thermostat and the bulb holder not bulb, also suggested we replace the settings switch as this is stiff! None of these parts are stocked so had to order, and now been told the bulb holder is a discontinued part with no optional replacement which seems strange as it’s a fairly generic item? I also had to chase the office for information once second engineer had left at which point I was told about replacement costs and asked to pay upfront for spares, no appointment has yet been offered to fit so l will review the outcome once completed”

Posted 1 year ago

“Glotech have a good booking system, we did have a couple of days wait but they arrived on the day. The engineer was polite and helpful. He worked cleanly and left no mess behind and best of all he fixed the dishwasher there and then. Thanks Glotech.”

Posted 1 year ago

“The AND company cancelled their appointment. They did call in advance to let me know. I managed to get a different company to resolve the issue due to the urgency. Thanks!”

Posted 1 year ago

“I cannot review as I cancelled the visit.I can say that the booking process was adequate my reason for cancelling was personal.I have no complaints against Glotech”

Posted 1 year ago

“Not a lot to report. We were advised our wine cooler would not be repaired as the coolant gas had leaked.”

Posted 1 year ago

“Engineer came on time to repair ice-maker in LG fridge-freezer and was very pleasant & helpful. However, the ice-maker is still NOT working !”

Posted 1 year ago

Good afternoon, I can see from the engineers notes on Friday 30th that the engineer worked on the icemaker for your appliance and left it to test to see if this would resolve it rather than charge you for a replacement part that you may not require. he has also put a second note on yesterday to say you do require the icemaker , I am sorry if you have not been contacted today to confirm and order that part. I have sent your details to the customer service manager and some one will contact you tomorrow however if you wish to call in tomorrow the lines are open from 8.30am and a member of the team can assist you. Thank you

Posted 1 year ago

“Engineer arrived on time. Found the problem which was condensation forming. Not heard from your company since then.”

Posted 1 year ago

“Your engineer called Tues 14th March to look at my Smeg dishwasher, the door handle of which is quite definitely faulty. I hadn't been able to use it for 2 weeks at that point as I couldn't open the door. Your perfectly pleasant engineer opened the door in an instant and showed me how to open it too, so I can now use it. Nevertheless, it is a task now trying to open the door, whereas it never was before and it quite definitely is not the way it should be. My expectation was that the door handle would be restored to its original state. So I paid around £81 for the call out charge and wished I hadn't bothered to contact you. Although I can now use the dishwasher the handle on the door is still faulty.”

Posted 1 year ago

“Very efficient with speedy response and repair time. However very expensive. The repair took less than 10 minutes and total cost was £170”

Posted 1 year ago

Thank yo for the feedback and taking the time to raise the review

Posted 1 year ago

“The job was very brief, with the engineer inspecting the machine and saying that we would be as good to buy a new machine due to the parts cost.”

Posted 1 year ago

“My dishwasher had stopped working and I thought that having it looked into would be the cheaper option. As it turns out, buying a replacement would have been cheaper than the repair and the parts. Fortunately the engineer who attended told me this but still had to charge for the call out despite not being able to fix the problem. My reasoning for leaving 3 stars is the price. The call out including VAT is nearly £100, which could have gone towards a new dishwasher. I just feel that if the machine cannot be fixed, the call out price should reflect that. Everything else about the service was great.”

Posted 1 year ago

“Hi, After 3 visits and one new part, our dishwasher is not fixed. The last engineer took a few minutes and said to just get a new one. Whilst we appreciate a machine that's just over 2 years old could break, it's difficult to accept when there's no continuity of repairperson. It doesn't inspire confidence in them at all. And we still have a problem. Disconcerted.”

Posted 1 year ago

“I did write. Yr service man came took a temp repute of freezer after few minutes said u have a gas leakage can u not hear the sound. Buy a new one. My problem was freezing in fridge. Any way I bought a new fridge freezer”

Posted 1 year ago

“I phoned them to ask for someone to repair a washing machine which wasn't drying due to the drier not drying - no heat. When the service man arrived at about 9.20am, the first thing he said was - 'Did they tell you this would cost £81?' - I was astonished. Not only had I not been warned of the cost, but he only spent a brief 10 minutes here. However, I did pay him as I thought a refusal might result in argument and unpleasantness. But I would like to think there might be some (at least partial) refund forthcoming. Had I known in advance, as implied by the technician, I would have refused the visit.”

Posted 1 year ago

Good afternoon - It is disappointing when a customer is not happy with the service and value for money, all of our team are trained to provide the cost upfront on every phone call I will ask our customer service manager to retrieve the call for your booking and investigate thoroughly - in relation to the time the engineer spends at the property he is allocated enough time to fully diagnose and if possible complete a first time fix for you. during the time allocated we could not book for another customer. I understand you have also emailed team and had a response from the team - Sorry to hear you were not happy with our service. The fault reported over the phone was that your Washer dryer was not drying, on attending the engineer has diagnosed that the thermostat had tripped, this was reset and looking at the system the appliance should be working ok. If this is not the case, we can look at rebooking an engineer to attend and look at the appliance again for you. The fixed labour fee of £81.54 covers the initial diagnoses and further visits if required - any parts would have been an additional cost to this. I will however pass you feedback to the management team and investigate the phone call for the pricing which you should have been provided on the call.

Posted 1 year ago

“The first person who called to assess the problem told me that the seal was broken, which it was, and that was causing the problem. A new one was ordered and fitted by a different man, who, although very nice, didn’t check that the machine was fixed. It wasn’t. Another visit was arranged and I was told that the circuit board was no doubt the issue. I decided to replace the dishwasher rather than spend more money on it.”

Posted 1 year ago

Thank you for the review I apologise that we missed this and did not reply, your feedback is valued and has been passed to the management team

Posted 1 year ago

“It transpired that our unit had been switched off at the mains plug on the wall. We should have checked this but I would certainly think the engineer would look to see if there was an issue at the mains too and would have seen this was the issue. It was only when someone else came into try and assist that this was noticed.”

Posted 1 year ago

Thank you for feedback we will certainly look into your comments and check the details with the engineers who attended. Mean while I have sent a private request for your confirmed details as your surname is not coming up on our system - thank you

Posted 1 year ago

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Glotech Repairs is rated 4.2 based on 4,590 reviews