My dishwasher had stopped working and I thought that having it looked into would be the cheaper option. As it turns out, buying a replacement would have been cheaper than the repair and the parts. Fortunately the engineer who attended told me this but still had to charge for the call out despite not being able to fix the problem. My reasoning for leaving 3 stars is the price. The call out including VAT is nearly £100, which could have gone towards a new dishwasher. I just feel that if the machine cannot be fixed, the call out price should reflect that. Everything else about the service was great.