Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,788 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think that the system is a bit of a con as in the majority of cases the cost of repair is more than the cost of a new machine, so you are paying an engineer £90 for doing nothing.”

Helpful Report

Posted 2 years ago

“We been disappointed with the service , less than 2 minutes he charged us £89:94 & told us he is going to contact us for quotation for our washing machine’s Parts - which he never done also he never left his contact number so we can call him - just reason for that we end up buying new washing machine.. we were not happy for the service was provided after paying so much money for nothing ! He shouldn’t charge £89:94 when he never done the job .. I think he should. charge as calling not for providing service shouldn’t charge for it xx”

Helpful Report

Posted 2 years ago

“Repair person had a quick look at the washer , said it's cheaper to buy a new washer than get it repaired and it would be difficult anyway, disappointed washer only 3 years old”

Helpful Report

Posted 2 years ago

Good afternoon, yes very disappointing with a 3 year old appliance. maybe this should be a query with the appliance manufacturer as the engineer could only look at fault and parts required to advise on cost and if those cost make it uneconomical to repair he would advise accordingly. We do thank you for your business and wish you well with the replacement appliance.

Posted 2 years ago

“Was told repairs would cost a lot because the mode of freezer was very old.. they could have highlighted this to me when i gabe them the model number. They charged me over £80 for coming out so i can’t afford a new freezer”

Helpful Report

Posted 2 years ago

“THe engineer came with the newn heater element very pleasant seemed to know what he was doing and very quick said he tested it and was working OK First time I switched it on still not heating properly or grying NO BETTER THAN BEFORE”

Helpful Report

Posted 2 years ago

“Engineer fine ....background staff poor...failed to get product information out efficiently...forced to go elsewhere to order/ purchase product .....will not be coming back to company”

Helpful Report

Posted 2 years ago

Good afternoon, I understand from your repair report that the appliance was beyond repair due to damage in the wall of the appliance - this is very frustrating for any customer , however I believe your comments relate to the time taken for the follow up from our sales team to get the quote back to you, from Friday the 17th to Tuesday the 21st. We can only apologise for the inconvenience for this delay due to the work pressure and number of quotes requested. We do hope that your new appliance gives you many years of great service and are sad that we lost your customer for the purchase. - thank you for the feedback which will be passed to the team.

Posted 2 years ago

“Couldn’t fix the problem went away to check and said was going to call us back .. but never did .”

Helpful Report

Posted 2 years ago

“Not happy with Glotech, firstly the cancelled on the day they were due as the person was sick, when they did come out the second day, he was in my property 10 mins to basically tell me it wasn't worth paying out for the part it was better to get a new one, it is only 4 years old: It cos me £94 plus 2 days off work for what? They then send me an email yesterday saying "now your appliance is now working"”

Helpful Report

Posted 2 years ago

“The chap didn’t phone when en route and within 2 mins had diagnosed the issue… Repair costs were massive and then add in that I would have to pay for a second engineer to attend it was expensive to say the least. I politely declined. Just felt a bit rushed and then priced beyond economic repair.”

Helpful Report

Posted 2 years ago

“I booked a repair for my Large fridge, I took a day off work, the day they were supposed to come apparently the person was sick, took a second day off: The person was in my property all of ten minutes to more or less told I would be better off getting a new one!! It is only 4 years old, I was told that is about how long they last these days, charged £94 !!! I won’t be recommending this company”

Helpful Report

Posted 2 years ago

“I can’t believe that we had to pay nearly 100 pounds just for the engineer to say the fridge is not repairable from hearing a bubbling sound! Hardly any investigation took place and I now wish I had just bought a new fridge freezer straight away. The call out fee is just tii high. Engineer was friendly enough but I’m the future if any appliance breaks down it’s not worth the call out fee and I will just buy brand new”

Helpful Report

Posted 2 years ago

“I was actually very disappointed by the service, cost and by the engineer that attended who I found unhelpful. I’m currently sure whether to continue or seek an alternative company.”

Helpful Report

Posted 2 years ago

“The correct price was not reflected on the website. Engineer who arrived did not give a full explanation and was irritable service not used”

Helpful Report

Posted 2 years ago

“IMPRESSED WITH YOUR COMPANY. NOT, IMPRESSED WITH SERVICE ENGINEER! NON MASK WEARER AS REQUESTED ( PROVIDED BY CUSTOMER) NO WIPES - AGAIN, PROVIDED BY CUSTOMER. IN FUTURE, WILL REQUEST ANOTHER ENGINEER. MANY THANKS.”

Helpful Report

Posted 2 years ago

“Still not repaired”

Helpful Report

Posted 2 years ago

I am sorry to see that you appliance has not been repaired I will ask the customer service manager to investigate and resolve this for you asap - thank you

Posted 2 years ago

“Two cancelled appointments followed by an in correct diagnosis of the fault which turned out to be a blocked pipe. A further delay waiting for a new pump which was not actually required. Then another visit to fit the pump which did not solve the problem. A further delay waiting for another engineer. The problem was fixed on the recent visit when the outlet was cleared of coins and a piece of plastic. In summary a very poor performance,which resulted in having to pay for a pump that was not required and a month to rectify a fault that should have been solved on the first engineer visit. I request a refund of the payment for the unnecessary pump.”

Helpful Report

Posted 2 years ago

“Very friendly and prompt service. Disappointed, however, to find the full call out fee charged given the part needed was no longer in production, despite asking on the phone in advance if that kind of issue was likely to be solved on an extraction fan 10+ years old. The fee is a lot for 10 minutes work. Missed opportunity to make a gesture and ensure I come back in future. Now, it's just rememeberd as another average brand.”

Helpful Report

Posted 2 years ago

“Your engineer tested the oven and confirmed that nothing was wrong with it . He suggested That ishould change the socket and plug which an electrician did professionally . Still the oven tripped the power after 15 of minutes of turning it on. I am lost between your engineer and the electrician. I paid 253 pounds for both which i could have bought a new oven instead . It is a time that trust is a rear commodity.”

Helpful Report

Posted 2 years ago

Good morning, our engineers are appliance engineers and not covered to touch your actual home electrics and this is why the engineer when checking the appliance could not find a fault and saw that the socket was faulty. If you could email the evidence and confirmation of the electrician attending and his work notes we would be happy to book a follow up appointment to check the appliance again now the socket issue has been resolved for safety reasons - this would be a follow up to the first appointment so no Charge please email the details to repairs@glotech.com quoting your reference number and one of the team will be able to assist in rebooking. Thank you

Posted 2 years ago

“Would have scored more. Engineer brilliant. Parts dept hopeless. Had to get my own part direct from aeg.”

Helpful Report

Posted 2 years ago

“Not bad in response time for my washing machine repair. However not so good in the repair department. Tech changed things on the motor and washer was filling up when he left. Put clothes in wash to do a cycle about 15 minutes after he left, switched on the washer and clouds of acrid smoke coming out of the back. Phoned your contact number and was told the Tech. was fully booked for the rest of the day and could not come back. As far as I am concerned there was no satifactory repair.”

Helpful Report

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,788 reviews