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Glotech Repairs Reviews

4.2 Rating 4,590 Reviews

79 %

of reviewers recommend Glotech Repairs

Company Reviews

4.2

Based on 4,590 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 12th July 2023

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t fix the problem went away to check and said was going to call us back .. but never did .”

Posted 1 year ago

“Not happy with Glotech, firstly the cancelled on the day they were due as the person was sick, when they did come out the second day, he was in my property 10 mins to basically tell me it wasn't worth paying out for the part it was better to get a new one, it is only 4 years old: It cos me £94 plus 2 days off work for what? They then send me an email yesterday saying "now your appliance is now working"”

Posted 1 year ago

“The chap didn’t phone when en route and within 2 mins had diagnosed the issue… Repair costs were massive and then add in that I would have to pay for a second engineer to attend it was expensive to say the least. I politely declined. Just felt a bit rushed and then priced beyond economic repair.”

Posted 1 year ago

“I booked a repair for my Large fridge, I took a day off work, the day they were supposed to come apparently the person was sick, took a second day off: The person was in my property all of ten minutes to more or less told I would be better off getting a new one!! It is only 4 years old, I was told that is about how long they last these days, charged £94 !!! I won’t be recommending this company”

Posted 1 year ago

“I can’t believe that we had to pay nearly 100 pounds just for the engineer to say the fridge is not repairable from hearing a bubbling sound! Hardly any investigation took place and I now wish I had just bought a new fridge freezer straight away. The call out fee is just tii high. Engineer was friendly enough but I’m the future if any appliance breaks down it’s not worth the call out fee and I will just buy brand new”

Posted 1 year ago

“I was actually very disappointed by the service, cost and by the engineer that attended who I found unhelpful. I’m currently sure whether to continue or seek an alternative company.”

Posted 1 year ago

“The correct price was not reflected on the website. Engineer who arrived did not give a full explanation and was irritable service not used”

Posted 1 year ago

“IMPRESSED WITH YOUR COMPANY. NOT, IMPRESSED WITH SERVICE ENGINEER! NON MASK WEARER AS REQUESTED ( PROVIDED BY CUSTOMER) NO WIPES - AGAIN, PROVIDED BY CUSTOMER. IN FUTURE, WILL REQUEST ANOTHER ENGINEER. MANY THANKS.”

Posted 1 year ago

“Still not repaired”

Posted 1 year ago

I am sorry to see that you appliance has not been repaired I will ask the customer service manager to investigate and resolve this for you asap - thank you

Posted 1 year ago

“Two cancelled appointments followed by an in correct diagnosis of the fault which turned out to be a blocked pipe. A further delay waiting for a new pump which was not actually required. Then another visit to fit the pump which did not solve the problem. A further delay waiting for another engineer. The problem was fixed on the recent visit when the outlet was cleared of coins and a piece of plastic. In summary a very poor performance,which resulted in having to pay for a pump that was not required and a month to rectify a fault that should have been solved on the first engineer visit. I request a refund of the payment for the unnecessary pump.”

Posted 1 year ago

“Very friendly and prompt service. Disappointed, however, to find the full call out fee charged given the part needed was no longer in production, despite asking on the phone in advance if that kind of issue was likely to be solved on an extraction fan 10+ years old. The fee is a lot for 10 minutes work. Missed opportunity to make a gesture and ensure I come back in future. Now, it's just rememeberd as another average brand.”

Posted 1 year ago

“Your engineer tested the oven and confirmed that nothing was wrong with it . He suggested That ishould change the socket and plug which an electrician did professionally . Still the oven tripped the power after 15 of minutes of turning it on. I am lost between your engineer and the electrician. I paid 253 pounds for both which i could have bought a new oven instead . It is a time that trust is a rear commodity.”

Posted 1 year ago

Good morning, our engineers are appliance engineers and not covered to touch your actual home electrics and this is why the engineer when checking the appliance could not find a fault and saw that the socket was faulty. If you could email the evidence and confirmation of the electrician attending and his work notes we would be happy to book a follow up appointment to check the appliance again now the socket issue has been resolved for safety reasons - this would be a follow up to the first appointment so no Charge please email the details to repairs@glotech.com quoting your reference number and one of the team will be able to assist in rebooking. Thank you

Posted 1 year ago

“Would have scored more. Engineer brilliant. Parts dept hopeless. Had to get my own part direct from aeg.”

Posted 1 year ago

“Not bad in response time for my washing machine repair. However not so good in the repair department. Tech changed things on the motor and washer was filling up when he left. Put clothes in wash to do a cycle about 15 minutes after he left, switched on the washer and clouds of acrid smoke coming out of the back. Phoned your contact number and was told the Tech. was fully booked for the rest of the day and could not come back. As far as I am concerned there was no satifactory repair.”

Posted 1 year ago

“The engineers diagnosis was a faulty pcb. The cost quoted was over £300, almost as much as a replacement machine. I declined the repair.”

Posted 1 year ago

“Excellent booking system, engineer on time and very knowledgeable. But, £93 for an engineer to visit for 5 minutes and say we need a new machine is extortionate. Next time, we will go straight to buying a new machine.”

Posted 1 year ago

“The oven has not been repaired and I don’t know when it will be.”

Posted 1 year ago

“Five minutes to confirm fault but quoted cost of component made repair not worthwhile. Cost of call out more than I expected as not told the quoted cost did not include VAT. Feel hard done by.”

Posted 1 year ago

“Disappointed. Engineer didn't know the cause of the problem. May have been a gas leak or a blockage. Could re-gas for £71 but may not solve it. If a gas leak or blockage, couldn't be repaired. So didn't proceed. Still had to pay call-out fee.”

Posted 1 year ago

“To much money to turn up and stand there and do nothing and just stand say what it could be then say it’s the gas.”

Posted 1 year ago

Thank you for your review. I am sorry that your freezer was not repairable due to the gas needing to be replaced. This is not something we recommend as it is not guaranteed to repair the appliance and would usually be beyond economical repair.

Posted 1 year ago

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Glotech Repairs is rated 4.2 based on 4,590 reviews