Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,263 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was taken through the process by Robert who was extremely patient, knowledgeable and also totally understanding when I had some delays. His advice and guidance was very much needed due to not having had a van before, and he made me aware of all the deals available before committing. I have a 3 month wait now, but up to this point I have received excellent service and would certainly recommend 👍”

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Posted 3 years ago

“Connor at global was a pleasure to work with from start to finish. Always available to speak with and i am really happy with the deal he found for me, I would reccomend to anyone.”

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Posted 3 years ago

“They charged me a whopping £550 to cancel a van that wasn't meant to be delivered for at least 3 months. So basically, I ordered a van from them back in Feb/March, this process was good until I was signing the paperwork, then they realised they needed to add on around £50 pcm, still not sure why... So the £370 van (incl Tax) now costs £416... They failed to inform me at the time that I'd have to pay additional road tax because the van costs over £40k. So from the initial quote I'd accepted I was looking at paying now around £850 extra per year. Once I add on for additional insurance, tax etc, this van which I'd originally allocated £400 on pcm, was going to cost me around £600 pcm... I tried to remove some of the extras, consider a different van, but was told that the van was already built (3 months to go btw), and I couldn't remove extras, and whenever I contacted the company to look for something more reasonable, I was always talked out of changing the van due to resale value, and only then did I tease out the information that I would have to pay additional tax on this one, which I could save on another van, but I'd never own that van etc... So after being unable to comfortably plan for these much higher costs than initially discussed, I asked them to cancel the van. And they charged me all of the deposit I paid for a van I've never even seen a picture of... I don't have the VIN, I don't have information on its status, and have never been told that it's being manufactured let alone that it's complete... I consider taking £550 as a charge for cancelling a van that hasn't been delivered to be extortionate... It's dishonest, and I found that once I'd placed the order in, I was met with lethargy and some annoyance when I wanted to get the details right... Here's your chance, justify the £550 cancellation charge.”

Helpful Report

Posted 3 years ago

Hi Antony, thank you for your feedback. I've looked into your case and can see the van you ordered had gone into build so the specification could not be amended. We offered to requote you based on your revised specification but due to list price increases and discount changes, the price would have been more expensive even though you reduced your spec. The road fund licence would not have changed, commercial vehicles are charged at one rate. You decided to cancel your order so as per the order form you signed there is a cancellation fee. I hope we can supply you again in the future.

Posted 3 years ago

“Taylor Coleman was professional friendly and a wonderful guide to me getting my new van outstanding service, outstanding van as well”

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Posted 3 years ago

“Great service from Global Vans, honest, helpful and very professional. Great knowledge of the market and no hard selling. Will definitely use again whilst building our fleet. Special shout to Jason Perry, who worked nonstop to get us a great deal on 3 very smart new vans. 5 star service and a great app for tracking your order.”

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Posted 3 years ago

“Smooth transaction and very helpful staff made the Lease transaction easy. Ben Pomphrey have given me his full attention to all my Van needs. Thank again for the good help.”

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Posted 3 years ago

“Elliott was just amazing. I had to relay information from my Son & Husband which made no sense to me, however Elliott was patient and got everything we needed. Now awaiting our two vans to start our business with hopefully more to be ordered in the future. I would highly recommend.”

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Posted 3 years ago

“I am very happy with the service provided by Elliot at Global Vans. He explained all options very clearly. He kept in touch to make sure all documents were available asap. Very polite and professional. If you require a new van, I have no hesitation in recommending this company.”

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Posted 3 years ago

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Posted 3 years ago

“Very happy with the service from Loui at global vans”

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Posted 3 years ago

“DAN WAS THE MAN,THE SERVICE WAS BRILLIANT FROM START TO FINISH, THANKS DAN FROM ALUN AT ENTERPRISE TYRE AND AUTO,”

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Posted 3 years ago

“Excellent Service”

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Posted 3 years ago

“Great service from Charlie Rider at Global Vans, van was delivered 11 days from date of order. Would highly recommend.”

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Posted 3 years ago

“Elliott progressed our requests in an efficient and friendly manner. The prices offered for the 3 vans were competitive, and we have placed the order with Global.”

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Posted 3 years ago

“I had the pleasure of dealing with Tony Hockley at Global Vans and he couldn't have been more helpful with my requests. I guess as a sole trader only after 1 vehicle I may not have been at the top of priorities but Tony was patient and very well informed. Everything was explained fully and even the things I didn't quite get I certainly do now. Thanks for all your help.”

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Posted 3 years ago

“Yes very happy tony done a great job sorting my van out. Much appreciated Dom.”

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Posted 3 years ago

“Had a great deal from Charlie Ridler at Global Vans today - we’ve been using their services for about 9 years now and have always been looked after - great service - thanks Charlie !”

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Posted 3 years ago

“Steve was fantastic from start to finish. The price was the best on the market by far and Steve kept me informed about the progress of my vehicle when any news arose. Anyone looking to lease a vehicle should certainly consider using these guys.”

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Posted 3 years ago

“Great service as always from Richard very polite and helpful”

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Posted 3 years ago

“Best service. Thanks for your kind helps. Especially Charlie.”

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Posted 3 years ago

Global Van Solutions is rated 4.7 based on 3,263 reviews