Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,192 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,192 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charlie Conway has been nothing but brilliant, reliable and clear. Has made buying my van a very easy task. Will 100% be using him again when the time comes.”

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Posted 4 years ago

“!AWFUL COMPANY GO ELSEWHERE! !AWFUL COMPANY GO ELSEWHERE! David is the friendliest guy to start with, once he’s got that sale in though good luck speaking to anyone. Once we’d placed the order with David a woman called Kate took over our order, how she has a job is baffling. She replies to emails 3 days after they are sent, with 3 word blunt unhelpful replies not actually answering the multiple questions being asked. Clearly not a people person and not sure she should be in customer services! Global vans will promise you a delivery date but DO NOT expect it to come when they say, also do not expect anyone to give you an explanation, or an apology or even a slight bit of empathy, once they’ve got your deposit money they are not interested in you, they’ve got other people to give false information too and they clearly don’t have time to be on the phone. We ordered our van in January. We were told it would be here the 1st of March, then the 1st of April and now we’ve been told it’ll be the end of May, still with no explanation. Shockingly we did actually order a van because we want a van, so we’ve cancelled the order because a 5 month wait for a van that was supposed to be 8 weeks just isn’t good enough as the van is needed for work. Being the terrible company that global vans are though they will not refund the deposit and are calling it a ‘admin fee’ which is a joke, we’re buying a Citron Dispatch not a 10 bed mansion. Also, if you post any negative feedback onto their Facebook page it’s deleted pretty much immediately and then they block your account which makes me question how much negative feedback they’re getting, as there is minimal positive feedback!! Absolutely atrocious company AVOID AT ALL COSTS.”

Helpful Report

Posted 4 years ago

Hi Maisie/Sam, thank you for your feedback. I understand your case has been passed to our Resolution Manager to discuss further, expect a call back within 48 working hours.

Posted 4 years ago

“Dealing with Ryan Griffiths and Chelsea Drew was a good experience for me. They were both very helpful and delivered a great service. I am very happy with my van, a big thank you to both of you. Regards Claude.”

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Posted 4 years ago

“Corey Jones the salesman who I dealt with was a pleasure to deal with, made the experience extremely easy very informative and no pressure selling Highly recommended”

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Posted 4 years ago

“Cory - great service. Attentive. Helpful and a pleasure to talk to through the sales process and answered and questions.”

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Posted 4 years ago

“Great staff. Attentive, helpful and Easy to talk to”

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Posted 4 years ago

“Very helpful from the first conversation to getting my private number plate put on the new van”

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Posted 4 years ago

“I bought my van from Brahim Naimi. He made the process so easy! Excellent service. Thank you!”

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Posted 4 years ago

“Justin was very helpful with my enquiry.”

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Posted 4 years ago

“Excellent all round service. Thanks to Jack grant for organising my van. Would highly recommend”

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Posted 4 years ago

“Brahim Naimi handled the case very efficiently and made the process easy for me. Excellent customer service ,will definitely use Global Vans again. Highly recommended Ivan”

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Posted 4 years ago

“Second van with these and very happy!”

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Posted 4 years ago

“Easy to talk to person other end of the phone, help us find the right van for us helped get the finance sorted. Excellent service. Thanks to Charlie Conway. Best wishes ASL team”

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Posted 4 years ago

“Taylor Colman handled all the dealings in a very professional, efficient and polite way. I was very pleased with his customer service delivery and that in turn reflects on Global Vans. Business was organised very quickly and efficiently. I have no hesitation to recommend Global Vans to anyone looking for a commercial vehicle.”

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Posted 4 years ago

“Very helpful, very responsive and very competitive rate. Look forward to using global vans and more specifically Charlie again.”

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Posted 4 years ago

“Great service from all the team throughout”

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Posted 4 years ago

“Excellent service would highly recommend”

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Posted 4 years ago

“Very easy company to deal with. Excellent customer service and sales approach. I dealt with a chap called David who was excellent throughout.”

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Posted 4 years ago

“Great service and Jacob Meek was very helpful in sorting out the Van I needed swiftly with all the info I needed. Great Van and great price.”

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Posted 4 years ago

“I have had 5 vans from Connor lester from global and I can not recommend him enough very fast and very helpful grate service.”

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Posted 4 years ago

Global Van Solutions is rated 4.7 based on 3,192 reviews