Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,094 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 6,094 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from a helpful team :)”

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Posted 3 years ago

Thank you Jo for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“A very efficient service, many thanks!”

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Posted 3 years ago

Thank you Miss Cale for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Goods always despatched and received in good time well packaged. Great service and no cause for complaint.”

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Posted 3 years ago

Thank you Alison for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

Author didn't leave any comments.

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Posted 3 years ago

“Fast brilliant service”

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Posted 3 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“EXECELENT SERVICE AS ALLWAYS CUSTOMER FOR MANY YEARS”

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Posted 3 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Very reliable service & always deliver on time.”

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Posted 3 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Our order arrived promptly and was exactly what we needed.”

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Posted 3 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“I recently bought a gas cooker and gas hob from GERALD GILES They were most helpful obtaining the items as they were in short supply Josh was excellent and kept me informed all the time Delivery was very good and the chaps most helpful. I have now had the cooker and hob in use for some time and I am very satisfied. no need to go anywhere else”

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Posted 3 years ago

Thank you Mr Payne for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“The service was very good but you wanted to charge me more then the other shops but we got there in the end thanks”

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Posted 3 years ago

“Excellent Customer Service. Also a comprehensive knowledge of the products they sell and easy to reach over the phone if you need to contact them.”

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Posted 3 years ago

Thank you Mr Slocombe for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“We bought an expensive washing machine from Snellings about three years ago, mainly because my father had bought a TV from them and was incredibly impressed with their old fashioned customer service. A lovely gentleman delivered the washing machine, and he and my husband unloaded it and sited it together. He then made sure that it was fully working before he left. Nothing was too much trouble. The machine came with a ten year guarantee, and when there were two subsequent problems, Snellings arranged for engineers to visit and correct the problems. We recently found ourselves in need of two new fridges, so immediately went to Snellings, now called Gerald Giles, even though we could have ordered them at a cheaper price from a competitor. The salesman was pleasant and helpful, although the delivery took slightly longer than he had predicted. Two men delivered the fridges and left them on the drive with full packaging attached. . In the period between washing machine and fridges, their customer service seems to have disappeared! Only last year we had bought a new fridge for a property outside of Snellings delivery area, so we used Appliances Online. The delivery staff were amazing! They sited the fridge in what is an extremely awkward situation, no huffing and puffing, just with very good will. We actually gave them a tip as they were so helpful. The Gerald Giles delivery men had a very unhelpful attitude which sadly, will make us think twice before buying from them again.”

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Posted 3 years ago

Thank you Mr Lawrence for taking the time to leave a review, it is much appreciated. We are sorry you were disappointed with your delivery. Your order with us was booked as a drop-off only. A drop-off only does not involve any unpacking or positioning. We do offer a full unpacking and installation service, which for your appliances would have attracted a fee of £10 per appliance. Regards, The Snellings & Gerald Giles Team

Posted 3 years ago

“Friendly, knowledgeable and helpful service from sales and installation service. |Many thanks.”

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Posted 3 years ago

Thank you Mr Jones for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Very helpful and informative over the phone. Delivery men very obliging and careful with appliance. Would use again if required.”

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Posted 3 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Have purchased several items from Gerald Giles over the last few years and have always found their advice and service excellent.Sales,delivery and fitting always dealt with very professionally.Thankyou.”

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Posted 3 years ago

Thank you Hilary for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Excellent service and good value, when buying a Long Crevice Tool for a Miele vacuum cleaner. Ordered on a Monday and arrived Wednesday.”

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Posted 3 years ago

Thank you Mr Milsom for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Very efficient and great to speak to a human being on the phone!”

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Posted 3 years ago

Thank you Mrs Ellis for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“Very straight forward service from start to finish and very helpful as always”

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Posted 3 years ago

“service very good ordered 5pm on saturday delivered monday morning”

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Posted 3 years ago

“God help from the salesman, who listened to our requirements and tailored his assistance to be relevant. Installation was excellent and was prompt, comprehensive and helpful.”

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Posted 3 years ago

Thank you Mr Keating for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

Snellings Gerald Giles is rated 4.9 based on 6,094 reviews