Gerald Giles Reviews

4.89 Rating 196 Reviews

98% of reviewers recommend Gerald Giles

About Gerald Giles: Gerald Giles is a local independent electrical retailer on Ber Street, Norwich. With over 65 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on all sorts of appliances.

From deciding on a washing machine or dishwasher to keep up with your household demands, to the latest TV's and wireless music systems, Gerald Giles can help.

Visit Website

Phone:
01603 621772

Email:
sales@geraldgiles.co.uk

Location:
16-20 Ber Street

Are you a business owner?

See Business Solutions

Write Your review

Tell us how Gerald Giles made you happy

Minimum 10 characters

Would you like to add a photo to this review?

Upload Photo

(only JPEG and PNG files) (optional)

What's your name ?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics

Shipping & delivery

Own Driver

delivery methods

Customer Service

Telephone, Email

communication channels

Incorrect metrics?

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Photo Reviews

"Lost a point because I had to call them to get the serial number for the dishwasher for the guarantee. Maybe when items are delivered, this information can be provided."

Helpful Report

Posted 4 days ago

Visit Website

"Excellent service from shop to cooker and hob being fitted."

Helpful Report

Posted 1 week ago

"Staff were knowledgeable, attentive and very pleasant. Good product at a good price. Parking behind shop. Good shopping experience."

Helpful Report

Posted 1 week ago

"Very helpful staff, item delivered as promised and old machine taken away. Very pleased with new dishwasher so far seems to tick all the boxes I asked for."

Helpful Report

Posted 2 months ago

"I was very impressed with the service that I received right from the very first telephone call to the delivery and installation of my Zanussi cooker would definitely recommend them without any hesitation"

Helpful Report

Posted 2 months ago

"Really helpful, very knowledgeable and followed up after delivery to ensure we were happy and all went well."

Helpful Report

Posted 3 months ago

"A family-run local business, there for years. Lovely service, lovely showroom. Got a nice fridge, and they even replaced a drawer for free which we broke by accident when it arrived home. Ok so most folk buy at JL opposite, but the one we liked on-line wasn't on display, so we crossed the road and bought here. If this fridge lasts 16 years like our last one we will review the fridge, but so far, the service from GG was very impressive! Also, you get email correspondence, you wouldn't get that at JL, and near-personal service. Thanks Phil!"

Helpful Report

Posted 3 months ago

"Very knowledgeable and helpful staff. I bought an oven which was kept in their warehouse until our kitchen was finished which was a great help."

1 Helpful Report

Posted 3 months ago

"The overall service and technical knowledge is second to none.The engineers Who installed my new tv and Bose system were also excellent and deserve a Special mention Many thanks for all your help Mr baird"

1 Helpful Report

Posted 3 months ago

"I cannot recommend Gerald Giles enough, Phil went out of his way to ensure we had the correct integrated Fridge/Freezer, keeping in constant contact with us, arranging installation and even called us after installation to make sure we were happy with our purchase. The two gentlemen who came to install the Fridge/Freezer were also excellent. Fantastic customer services and would not hesitate to use again. Thank you."

Helpful Report

Posted 3 months ago

"from purchasing in the showroom to the installation was 100% stress free. Our 13 year old integrated larder fridge ceased working on a Saturday morning and with only the cabinet size we went to the Ber Street showroom. A replacement was sourced quickly on line by the salesman and installed the following Friday. No mess and our old fridge was taken away. Telephone calls confirming the time of delivery and follow up to confirm our satisfaction show good PR. Well done to all involved at Gerry Giles."

Helpful Report

Posted 3 months ago

"From the start of me phoning to report my Miele washing machine needing to be seen by an engineer and speaking to Phil Canessa, through to my machine being 'written off' and Domestic & General agreeing to give me cash towards a new Miele, Phil has assisted in getting me a new machine as quickly as possible and kept us advised through the process. I am very pleased with the customer service from Gerald Giles, and indeed with my new Miele! Thank you."

1 Helpful Report

Posted 4 months ago

"letter of appraisal already sent to Gerald Giles"

1 Helpful Report

Posted 4 months ago

"Service was excellent. Have always found Gerald Giles to be reliable and helpful and this was the same. Installation and delivery by Snellings of Blofield (arranged by Gerald Giles ) was excellent too. The 2 men who removed our old washing machine and installed the new were efficient, quiet, friendly and informative."

Helpful Report

Posted 4 months ago

"Great service thanks"

Helpful Report

Posted 4 months ago

"Went onto the website but was not sure about the model chosen so phoned to enquire. Was given very good advice and the item was delivered on the date and time agreed. Very courteous delver men who took away all packaging materials. Subsequently phoned to check I was happy. Used Gerald Giles before and more than happy to recommend"

Helpful Report

Posted 4 months ago

"Excellent service throughout! Well done"

Helpful Report

Posted 4 months ago

"The men who came to deliver and install could not have done more. They worked really hard to make my new oven fit the space the old one came out from"

Helpful Report

Posted 5 months ago

"Phil was incredibly helpful, and got very competitive prices for the items I wanted. I needed delivery on a specific day and he arranged this quickly & easily. He kept me up to date with my order progress too. The guy that delivered the items I ordered was also very helpful. All in all, fantastic service, would highly recommend."

Helpful Report

Posted 5 months ago

"I find that G Giles staff are knowledgeable on all the products which they sell, be it a small appliance or a range cooker. The staff are friendly and the after sales service goes far beyond anything experienced in nearby large chain branches. Home installation quickly and efficiently and I have no hesitation in recommending their business to anyone."

Helpful Report

Posted 5 months ago

Gerald Giles is rated 4.89 based on 196 reviews

Gerald Giles Reviews

Start Your Free Trial Today

Activate Your Account

Are you an Agency?

Gerald Giles Reviews

Report a Review

Leave Feedback

Report a question

What's an"Unverified Reviewer" review?

How can I make my review "Verified"?

Start Your Free Trial Today

Activate Your Account