Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Snellings Gerald Giles Reviews

4.9 Rating 4,900 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

Company Reviews

Product Reviews

4.9

Based on 4,900 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

Write Your review

Tell us how Snellings Gerald Giles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Snellings Gerald Giles 5 star review on 26th February 2024

Snellings Gerald Giles 5 star review on 23rd February 2024

Nathalie Bodevin

Snellings Gerald Giles 5 star review on 5th February 2024

Snellings Gerald Giles 5 star review on 23rd January 2024

Victoria Davidson

Snellings Gerald Giles 5 star review on 20th December 2023

Snellings Gerald Giles 5 star review on 29th November 2023

Snellings Gerald Giles 5 star review on 25th April 2023

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this item through your website but after receiving no confirmation email I telephoned. To be told, 'oh, that item is out of stock'. When I asked when your company planned to tell me this, I got a mumbled non-answer. When I asked when your company planned to return my money, I got a 'I'll get that organised but it'll take 3 to 5 days' mumbled answer. The only reason you got one star is that I can't give you none!!”

Posted 1 week ago

Good morning Mr Bradbury Thank you very much for taking the time to leave a review, it is appreciated. We are sorry you are disappointed with our service. Having looked at your order, I can confirm an order confirmation email was sent to the email address listed on your order within five minutes of your order being placed. You were then sent another email the same day at 13.18. It may be these are in your junk file, or your email address we have is incorrect. The item you ordered was listed as 'available to order' which means we were waiting for stock to arrive. Our refund policy states any refund will be credited within 3-5 days. Your refund was actually processed the same day as your order at 16.00. You should also have received an email to this effect. Regards The Snellings & Gerald Giles Team

Posted 1 week ago

“Royal mail left parcel at 27 Rome Road. When I live at 12. Nobody says they have it. NEVER USE ROYAL MAIL THEY ARE USELESS. I WILL NEVER USE A COMPANY IF THEY USE ROYAL MAIL”

Posted 4 weeks ago

Thank you Mr Baister for leaving us a review. We are sorry you did not receive your order. We have tracked your order and can confirm this has been left with a neighbour. You should by now have been contacted by our Customer service department regarding a replacement order. Regards The Snellings & Gerald Giles Team

Posted 4 weeks ago

“Have not even been delivered yet, i have waited in 3 days for this delivery as it has to be signed for and they haven't delivered it.”

Posted 3 months ago

Good morning, thank you for leaving us a review. I am sorry you have not received your order yet, this was dispatched to you four working days ago. Having tracked your order, the GPS coordinates have been updated, your order is out for delivery today. Regards The Snellings & Gerald Giles Team

Posted 3 months ago

“£15 to return a small item!!! Outrageous”

Posted 4 months ago

Thank you Mr Stacey for leaving a review, it is important to us to receive customer feedback. I believe you have been contacted by a member of our customer service team to explain our DHL courier collection service charge is irrespective of size, and includes insurance against loss or damage. We look forward to receiving your returned order. Regards The Snellings & Gerald Giles Team.

Posted 4 months ago

“As to date have not received my item”

Posted 5 months ago

Thank you for taking the time to leave a review Mr Simmons. Our customer service department will be in touch to bring this to a resolve for you. Regards The Snellings & Gerald Giles Team

Posted 4 months ago

“The boxes of powder we bought were all wet and leaking when we received them. See photos. Think the delivery company might have dropped them in water?”

Posted 8 months ago

Good afternoon Mrs Husband, thank you for leaving this review. I am very sorry your order has arrived with you in this condition. We as a company value feedback regarding delivery issues so we can address these without delay. We shall contact you directly to resolve this for you. Regards The Snellings & Gerald Giles Team

Posted 8 months ago

“not received yet”

Posted 8 months ago

Good morning Mr Stuart Thank you for taking the time to leave a review, we do value feedback from our customers. In usual circumstances our reviews are requested following an order being received. Due to an unforseen delay regarding the product you ordered, our system generated this request automatically. I can see your order should arrive with us tomorrow and will be dispatched tomorrow also. Please do advise us if your order is not received. Best regards, The Gerald Giles Sales Team

Posted 8 months ago

“I've been asked to provide a review and I still haven't received the items!”

Posted 9 months ago

Good morning Mr Parsons Thank you for taking the time to leave a review, we do value feedback from our customers. In usual circumstances our reviews are requested following an order being received. Due to an unforseen delay regarding the product you ordered, our system generated this request automatically. I can see your order is out for delivery to you today. Please do advise us if your order is not received. Best regards, The Gerald Giles Sales Team

Posted 9 months ago

“How can I review this purchase when I've been informed it's now out-of-stock and will have to wait until June for a possible delivery... or not!!”

Posted 10 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. We can see at the point of your ordering this item we were expecting stock to arrive within a few days as was stated on our website. There was then a three week delay announced which unfortunately we had no control over, and which we informed you of without delay. I am sorry on this occasion we were unable to fulfil your order. Regards The Snellings & Gerald Giles Team

Posted 10 months ago

“Because we’re from n Ireland you failed to send it. Good old Amazon got the order even though they were dearest”

Posted 1 year ago

Good morning Mr Convery Thank you for taking the time to leave a review. Currently we are unable to ship to Northern Ireland and fully appreciate your disappointment. This may change going forward and our website will be updated accordingly. Best regards The Snellings & Gerald Giles Team

Posted 1 year ago

“You cancelled my order as said it was for business although it was a children’s home so not really fair”

Posted 1 year ago

Thank you for taking the time to leave a review Mr Sweet. Having reviewed your mulitple orders placed with our company, these were cancelled due to the fact they were linked to your Amazon reseller account CNS trading. Our company prides itself with a fair pricing strategy, not to then be sold at inflated prices elsewhere.

Posted 1 year ago

“We needed a heater replacement on our dishwasher, booked engineer paid £66.was told this covered 1 hour labour. Engineer arrived spent half hour just to tell us we needed new heater but had to order part. Engineer called later with estimate of £155+ including part. 1 hour allowed to do job. Also dishwasher was left with bottom panel loose because side bottom panel left not screwed in. Got job done locally for half that, so wasted £66. Would not recommend snellings. Was misled and I had said at first contact I did not want to spend more than £150 as I would rather buy new machine”

Posted 1 year ago

Thank you for this feedback. We apologise for the poor experience you had with our company. I understand our Service Manager spoke with you to explain the dishwasher part charges and that our call out charge covers up to one hours labour. We would also offer you a goodwill discount should you choose to purchase a replacement dishwasher. Regards The Snellings Gerald Giles Team

Posted 1 year ago

“Unfortunately my first experience with yourselves is going to be my last. I put an order in for a Sony HTX8500 Soundbar from your website as it was at a great price of £229 instead of the usual £299. I managed to put the order through online without any problems, even being able to put a different delivery address to the billing address despite the fact it was my first order, which was one of the reasons for the issues I had. I got a confirmation email on the 14.01 for my order, then got an email from DHL on 17.01 at 09:47 saying they had received the details of my order from yourself, gave me the shipping number 60120139357770 and were waiting for the parcel. at 09:55 on 17.01 I then got an email from yourself saying you had been unable to fulfil my order and the payment would be refunded as your card processor, Stripe, had been unable to verify this purchase because the postcode for delivery did not correspond to the registered payment card address. I then called yourselves to see if I could then reorder the item and put the same address for delivery as the billing but I was told that was not possible as you had put the wrong price on the website, you are supplied by Euronics and as such have to use their price and would be in breach of contract if you sold it to me cheaper than £299. I was also told that the problem with the different addresses happened quite a lot, which means you knew about it but hadn't corrected it. I would suggest stricter controls on your system that forces new customers to use the same address on their first transaction, and checks on the prices you put on your website to prevent this happening again in the future.”

Posted 1 year ago

Thank you for this feedback Mr Melville. We apologise for the poor experience you had with our company. I understand our customer Services Manager has spoken to you today. Regards The Snellings Gerald Giles Team

Posted 1 year ago

“Absolute rubbish and no use to me . Photo and box clearly show the actual mixer and package only has attachment . Absolutely disgraceful”

Posted 1 year ago

Thank you for taking the time to leave a review Mr Pallett. We are very sorry for the confusion. KitchenAid stand mixer attachments are sold separately to the stand mixers. Our website does state the contents of the pasta shape press that you purchased: Package Contents 5KSMPEXTA Mixer Accessory 6 pasta discs Stainless Steel cleaning tool Storage case However, we have taken on board your feedback and will update all KitchenAid attachments with a clearer message, that the KitchenAid stand mixer is not included. As you have stated the item purchased is of no use to you, our customer service team will be in touch to arrange a collection, free of charge and a full refund. We do apologise for any inconvenience this may have caused you. We wish you a Merry Christmas & a Happy New Year The Snellings Gerlad Giles Team

Posted 1 year ago

“It has been more than 2 weeks and I have not received my order. Appalling service, especially this close to Christmas”

Posted 1 year ago

Thank you for your review Ankush. You were advised when you placed your order, that we were expecting delivery at the end of November. Unfortunatley scheduled deliveries of stocks from our suppliers are delayed sometimes and this is out of our control. As requested your order has been refunded in full. We apologise for any inconvieneince this may have caused you. Regards The Snellings Gerlad Giles Team

Posted 1 year ago

“Was told they physically had the item in stock and it was to be delivered with in two days.. when they never had the item in stock and did not know when the next delivery was due. Got my ninja cooker from Argos in the end which was delivered a day early on a Sunday. Appalling is all I can say.”

Posted 1 year ago

Thank you Mr Bailey for taking the time to leave a review, it is much appreciated. We are sorry you were misinformed following your order. At the time of your order, this model was in huge demand across the UK. Unfortunately on this occasion we did not receive our expected allocation due to delayed distribution, this purely due to a shortage of this product. We are pleased you managed to source one elsewhere on thei occasion. Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“I purchased a cordless dyson on 24/11. I was looking forward to using my new purchase but unfortunately on the day that it arrived it wouldn’t charge, I contacted the store straight away and was told that they would send me new one out and collect the faulty one . I waited a good few days but heard nothing so I contacted them again only to be told that I shouldn’t have been given that information and they would collect the faulty item , test it and if they were satisfied that it was faulty then they would send me a new one! So where does that leave me, because at the moment I have no new hoover and I’m £300 out of pocket, I ordered my mother in law the same Hoover on the same day, I wouldn’t have done this had I have known that the customer service was so appalling! I really wish now that I had waited for Argos or curry’s to get more stock in. There is never a problem with Argos or curry’s , anyway I’m still waiting and haven’t heard anything”

Posted 2 years ago

“Nothing received even after the 2nd attempted delivery. The first delivery said they had tried to deliver, but I was in the house facing the gate at the exact time I got the message. RUBBISH no delivery. As for today nothing yet!!!”

Posted 2 years ago

“It’s not been delivered yet!”

Posted 2 years ago

Thank you for your feedback Dr Ward. One of our team is currently speaking to our couriers. We will then call you with an update. We apologise for this delay and any inconvenience it may have caused you. Regards The Snellings Gerald Giles Team

Posted 2 years ago

“Waited for weeks for an engineer visit after being told no available engineer and they would be in touch. They never contacted me. I followed up after 3 months of waiting. Finally had a two minute visit and a £90 Call out fee to confirm fault, then a £455 quote to fix fault”

Posted 2 years ago

Thank you for taking the time to leave this feedback Mrs Haylock. One of our team will be in touch as the manufacturer Miele sometimes offer support on the parts if deemed unreasonable reliability of the product. Regards The Snellings Gerald Giles Team

Posted 2 years ago

«
1
2
»

Snellings Gerald Giles is rated 4.9 based on 4,900 reviews