Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,122 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 6,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snellings Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the product and DHL were going to send out my order on the 08/01/26, this was then delayed to 09/01/26. I contacted your team and requested that they deliver on the weekend of 10/01/26 or 11/01/26? I am away for a few days from today and told your operator that it would be a t least till the 23/01 /26 before I am at home. I now have been told it is my duty to travel to the DHL depot in Cardiff as they have the package!”

Helpful Report

Posted 1 month ago

Thank you, Mr Talbot, for taking the time to leave a review. It is very much appreciated. We are sorry your delivery was delayed. This can often be due to traffic/delay issues on the roads. DHL would not have been able to deliver over the weekend. Our communications page indicates DHL received a request for your order to be collected from one of their depots. We did not request this, and have agreed with you on a new delivery date of the 23rd January as requested. Regards, The Snellings & Gerald Giles Team

Posted 1 month ago

“I still haven’t received my order”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. It is very much appreciated. We can see that your delivery was attempted on the 23rd of December. Please do advise if you have not received your order. Regards, The Snellings & Gerald Giles Team

Posted 1 month ago

“I haven’t received this item so why would I write a review”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. It is very much appreciated. We can see your delivery was delayed due to a collection failure by our courier partner. Please accept our apologies. We hope you are happy with your purchase. Regards, The Snellings & Gerald Giles Team

Posted 2 months ago

“Still not receive any update information Over a week”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. It is very much appreciated. We are sorry you have not received your order. There is a stock delay regarding one of the items, which we are expecting to arrive this week. The remainder of your order will be dispatched to you today, and the delayed item will be sent once it arrives. You will receive tracking information by email. Regards, The Snellings & Gerald Giles Team

Posted 4 months ago

“The cutlery basket has still not been deliveredSW”

Helpful Report

Posted 5 months ago

Thank you, Sheena, for taking the time to leave a review. We can see your order was not in stock at the point of ordering, but available to order. Due to the bank holiday weekend, our deliveries have been delayed slightly, so you will receive your order this week. Regards, The Snellings & Gerald Giles Team

Posted 5 months ago

“We ordered the item last Sunday. Received an email confirmation and nothing since? We were hoping to have for this weekend but haven't had any confirmation of despatch or delivery or any tracking. To say I am disappointed is an understatement.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review, it is much appreciated. Having looked at your order, I can see you were emailed on the 12th August to advise you, our stock was arriving towards the end of next week, and that your order would be dispatched following its arrival. You should also have received an email from DHL our courier partner with the tracking information. Following receipt of your order, we hope you are pleased with your purchase. Regards, The Snellings & Gerald Giles Team

Posted 5 months ago

“i haven’t received anything from you yet ????”

Helpful Report

Posted 10 months ago

Thank you very much for taking the time to leave a review; it is much appreciated. We emailed you regarding your order on the 14th of April, as we are still waiting for part of your order to arrive. Once it does, your order will be dispatched without delay. Regards, The Snellings & Gerald Giles Team

Posted 10 months ago

An update to your order Ms Wilson, our stock arrived this morning and has been dispatched today also. Best regards The Snellings and Gerald Giles Team

Posted 10 months ago

“I have just received my parcel and there were only 5 bottles in there 3 number 1’s and only 2 number 2’s . I am sure there were meant to be 6 bottles , awaiting a reply”

Helpful Report

Posted 11 months ago

Thank you very much Jackie for taking the time to leave a review, it is much appreciated. After looking into it, we found that your order was damaged during transit. This has now been rectified and a replacement sent to you. Please accept our apologies for any inconvenience. Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“Sadly we never received it was sold to us and not in stock .”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. We are sorry we were unable to fulfil your order. Due to the huge demand given the time of year, we were unable to replenish our stock in time to satisfy your order. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Still waiting for them to reply to me it was delivered to the wrong address still haven't got my money back had to claim by PayPal”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, it is appreciated. We can confirm you placed an order with us but with an incorrect delivery address. You were at this time contacted by our customer service team, who organised the cancellation of your first order to allow you to re-order and correct the delivery address details. Unfortunately, your second order was indeed delivered to the wrong address by the courier company. Please accept our apologies regarding this. It was organised with the courier to have your order collected from the incorrect address so we could then redistribute it to your address, which was in progress. Now this is a Paypal dispute, all correspondence to yourself will be via Paypal, who will keep you updated. Regards The Snellings & Gerald Giles Team Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Waiting delivery. Another week at least”

Helpful Report

Posted 1 year ago

Thank you Mr Robertson for taking the time to leave a review, it is much appreciated. As you are aware, some of the Ninja outdoor cooking appliances are suffering delays. I believe our customer service department has been in touch to this effect. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“I ordered this item through your website but after receiving no confirmation email I telephoned. To be told, 'oh, that item is out of stock'. When I asked when your company planned to tell me this, I got a mumbled non-answer. When I asked when your company planned to return my money, I got a 'I'll get that organised but it'll take 3 to 5 days' mumbled answer. The only reason you got one star is that I can't give you none!!”

Helpful Report

Posted 1 year ago

Good morning Mr Bradbury Thank you very much for taking the time to leave a review, it is appreciated. We are sorry you are disappointed with our service. Having looked at your order, I can confirm an order confirmation email was sent to the email address listed on your order within five minutes of your order being placed. You were then sent another email the same day at 13.18. It may be these are in your junk file, or your email address we have is incorrect. The item you ordered was listed as 'available to order' which means we were waiting for stock to arrive. Our refund policy states any refund will be credited within 3-5 days. Your refund was actually processed the same day as your order at 16.00. You should also have received an email to this effect. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Royal mail left parcel at 27 Rome Road. When I live at 12. Nobody says they have it. NEVER USE ROYAL MAIL THEY ARE USELESS. I WILL NEVER USE A COMPANY IF THEY USE ROYAL MAIL”

Helpful Report

Posted 1 year ago

Thank you Mr Baister for leaving us a review. We are sorry you did not receive your order. We have tracked your order and can confirm this has been left with a neighbour. You should by now have been contacted by our Customer service department regarding a replacement order. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Have not even been delivered yet, i have waited in 3 days for this delivery as it has to be signed for and they haven't delivered it.”

Helpful Report

Posted 2 years ago

Good morning, thank you for leaving us a review. I am sorry you have not received your order yet, this was dispatched to you four working days ago. Having tracked your order, the GPS coordinates have been updated, your order is out for delivery today. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“£15 to return a small item!!! Outrageous”

Helpful Report

Posted 2 years ago

Thank you Mr Stacey for leaving a review, it is important to us to receive customer feedback. I believe you have been contacted by a member of our customer service team to explain our DHL courier collection service charge is irrespective of size, and includes insurance against loss or damage. We look forward to receiving your returned order. Regards The Snellings & Gerald Giles Team.

Posted 2 years ago

“As to date have not received my item”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review Mr Simmons. Our customer service department will be in touch to bring this to a resolve for you. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“The boxes of powder we bought were all wet and leaking when we received them. See photos. Think the delivery company might have dropped them in water?”

Helpful Report

Posted 2 years ago

Good afternoon Mrs Husband, thank you for leaving this review. I am very sorry your order has arrived with you in this condition. We as a company value feedback regarding delivery issues so we can address these without delay. We shall contact you directly to resolve this for you. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“not received yet”

Helpful Report

Posted 2 years ago

Good morning Mr Stuart Thank you for taking the time to leave a review, we do value feedback from our customers. In usual circumstances our reviews are requested following an order being received. Due to an unforseen delay regarding the product you ordered, our system generated this request automatically. I can see your order should arrive with us tomorrow and will be dispatched tomorrow also. Please do advise us if your order is not received. Best regards, The Gerald Giles Sales Team

Posted 2 years ago

“I've been asked to provide a review and I still haven't received the items!”

Helpful Report

Posted 2 years ago

Good morning Mr Parsons Thank you for taking the time to leave a review, we do value feedback from our customers. In usual circumstances our reviews are requested following an order being received. Due to an unforseen delay regarding the product you ordered, our system generated this request automatically. I can see your order is out for delivery to you today. Please do advise us if your order is not received. Best regards, The Gerald Giles Sales Team

Posted 2 years ago

“How can I review this purchase when I've been informed it's now out-of-stock and will have to wait until June for a possible delivery... or not!!”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave a review, it is much appreciated. We can see at the point of your ordering this item we were expecting stock to arrive within a few days as was stated on our website. There was then a three week delay announced which unfortunately we had no control over, and which we informed you of without delay. I am sorry on this occasion we were unable to fulfil your order. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

Snellings Gerald Giles is rated 4.9 based on 6,122 reviews