Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.91

4.9 Rating 4,954 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 4,954 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 25th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not delivered yet”

Helpful Report

Posted 3 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. Upon placing your order with us, we do endeavor to deliver within your required time frames. However, during busy periods this can mean waiting a little longer. I can see your visit is tomorrow, I hope you are pleased with your purchase. Regards The Snellings & Gerald Giles Team

Posted 3 months ago

“not available but did not say this when ordering. member of staff trying to source me one but been without a fridge now for a week - not good”

Helpful Report

Posted 5 months ago

Thank you Mrs Mills for taking the time to leave a review. I am sorry your fridge has been delayed. Occasionally our suppliers experience logistical issues which are beyond our control. I understand your fridge is due to arrive today, a member of staff will call you to arrange a convenient delivery date with you. Regards The Snellings & Gerald Giles Team

Posted 5 months ago

“Can’t fault Snellings however their delivery is a different matter. Left on the doorstep for everyone to see and take. It says requires a signature but no one seems to care.”

Helpful Report

Posted 6 months ago

Thank you Mr Richards for leaving a review, it is very much appreciated. As a company, our policy is to deliver to the customer only. This has been escalated to our courier partner who will address this internally on our behalf. I apologise Mr Richards and thank you again for bringing this to our attention. Regards The Snellings & Gerald Giles Team

Posted 6 months ago

“Purchased item. Then told it was out of stock. Received an email 4 days ago telling me that I would be contacted within 24 hours with an updated delivery time. I am still waiting!”

Helpful Report

Posted 10 months ago

Good morning Mr Higginson, thank you for leaving a review. I am sorry you have not received your order yet. This item was listed on our website as 'available to order', which means our dispatch times can be delayed whilst waiting for stock to arrive. We have tried calling you and have now emailed you directly. Best regards The Snellings & Gerald Giles Team.

Posted 10 months ago

“The only problem I had was ordering via the website. It said delivery 3 to 5 days, but in fact, they had no stock. If you use a website, please make sure its up to date.”

Helpful Report

Posted 1 year ago

“We bought an expensive washing machine from Snellings about three years ago, mainly because my father had bought a TV from them and was incredibly impressed with their old fashioned customer service. A lovely gentleman delivered the washing machine, and he and my husband unloaded it and sited it together. He then made sure that it was fully working before he left. Nothing was too much trouble. The machine came with a ten year guarantee, and when there were two subsequent problems, Snellings arranged for engineers to visit and correct the problems. We recently found ourselves in need of two new fridges, so immediately went to Snellings, now called Gerald Giles, even though we could have ordered them at a cheaper price from a competitor. The salesman was pleasant and helpful, although the delivery took slightly longer than he had predicted. Two men delivered the fridges and left them on the drive with full packaging attached. . In the period between washing machine and fridges, their customer service seems to have disappeared! Only last year we had bought a new fridge for a property outside of Snellings delivery area, so we used Appliances Online. The delivery staff were amazing! They sited the fridge in what is an extremely awkward situation, no huffing and puffing, just with very good will. We actually gave them a tip as they were so helpful. The Gerald Giles delivery men had a very unhelpful attitude which sadly, will make us think twice before buying from them again.”

Helpful Report

Posted 1 year ago

Thank you Mr Lawrence for taking the time to leave a review, it is much appreciated. We are sorry you were disappointed with your delivery. Your order with us was booked as a drop-off only. A drop-off only does not involve any unpacking or positioning. We do offer a full unpacking and installation service, which for your appliances would have attracted a fee of £10 per appliance. Regards, The Snellings & Gerald Giles Team

Posted 1 year ago

“Great service, ordered product, notified of delivery date, went exactly as planned, what could be better.”

Helpful Report

Posted 1 year ago

“Took 2 weeks for items to be delivered, phoned shop multiple times to try and sort this out, who were very nice, but didn’t actually sort out the problem with delivery. Disappointing”

Helpful Report

Posted 2 years ago

“Took ages as kept delivering at times no one in and no option to sort only given options that suited the delivery driver. Never had this before”

Helpful Report

Posted 2 years ago

“After opening an account online where do you actually login there doesn't seem to anywhere on your website.”

Helpful Report

Posted 3 years ago

“Smeg pasta roller and cutter set: Money taken for order. There was no acknowledgement and when chased up after 5 days my order was not on the system. Eventually all was reconciled (apparently an issue with Barclaycard system used by GG) and the order was dispatched to arrive the following day. We did receive an order but it was for an incompatible kitchen aid set. We finally received the correct set the following day. Not too impressed I’m afraid.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Tony. We can only apologise for the delays with the dispatch of your order. There was indeed a problem with the Barclaycard systems which resulted in some orders not coming through to us. Then, unfortunately, the Smeg version of the pasta cutter was sent out in error, again we are very sorry that this error occurred and any inconvenience this may have caused you. Regards The Gerald Giles Team

Posted 3 years ago

“The service that you provide is good, however, this was completely over ridden by the extraordinarily bad delivery service”

Helpful Report

Posted 3 years ago

Thank you for your feedback Caroline. We are very disappointed to hear our courier service has not been up to its usual high standard. We will be in touch to establish the problem so we can take action to resolve it. Regards The Gerald Giles Team

Posted 3 years ago

“Poor customer service , no reply as yet to my request for credit of installation and disposal charge of dishwasher , as fitters failed to fit dishwasher on last Saturday, despite being aware of kick boarding having to be removed as part of job .”

Helpful Report

Posted 3 years ago

Thank you for your feedback Mrs Fraser, we are sorry that there were problems encountered with the installation of your dishwasher. I will pick this up with our service team to ensure matters have been resolved to your satisfaction. Regards Tracy Gerald Giles

Posted 3 years ago

“Gerard Giles service is great. Value for money (cheaper than Amazon and quick. Unfortunately as with so much internet shopping the whole experience is let down by the courier. APC apparently delivered my parcel but it hasn't arrived. I think it was actually delivered by Royal Mail as I got a RM card on the day it was supposed to arrive and not an APC one. It's now lost and I'm wasting time trying to locate it between Royal Mail and APC.”

Helpful Report

Posted 4 years ago

Mr Panjwani, Thank you for your review. We apologise that this has happened. We do not use Royal Mail for our deliveries and APC are excellent, most of the time, so we are sorry to hear that you have been let down on this occasion. I understand from my colleague that this has now been resolved and your delivery has been rescheduled. Regards The Gerald Giles Team

Posted 4 years ago

“I ordered a box of Miele Ultra White which was delivered in good time but it was damp and felt wet, when I opened it the powder was damp and lumpy”

Helpful Report

Posted 4 years ago

Dear Mrs Reynolds, We are sorry to hear the Ultra-white arrived like this, we will dispatch a replacement immediately. Regards The Gerald Giles Team

Posted 4 years ago

“Had to ring dyson up for a new battery because the battery didn’t work when I got the new dyson”

Helpful Report

Posted 4 years ago

We are sorry to hear that the battery was faulty on arrival of your new Dyson. If you had contacted us we could have sent out a replacement, but it is good to hear Dyson have resolved it for you. If you do have any further problems please do get in touch.

Posted 4 years ago

“small scatch on front of machine not aligned properly for unit door to be flush on 2nd visit problem was rectified”

Helpful Report

Posted 6 years ago

To Mr Connor, Thank you for taking the time to leave a review. I am sorry to hear that you had damage and an alignment problem to your Bosch washing machine. I understand how frustrating it must have been for you but am glad that these issues were rectified by our installation technician on the second visit. If you have any further problems or queries with your new machine, please do not hesitate to get in touch with our team at Gerald Giles on 01603 621772 and they will be happy to assist. My apologies once again and I look forward to welcoming you into store again soon. Kind regards, Trevor Thomas Sales Development Manager

Posted 6 years ago

“I am a widow and OAP the advice I received was not good and I had to take my son back to the shop to help get the problem sorted. I received a telephone call from Snellings office asking if they could send somebody to check on the numbers on the back of the T.V I purchased because they had forgotten to enter them for their records , I stayed in all the following afternoon as requested but nobody turned up and I have not received a apology. I was left thinking I was taking advantage of because of my age, Very disappointed . I expected something better from Snellings.”

Helpful Report

Posted 7 years ago

Hi Dorothy, Thank you for your review. I was very sorry to hear that you felt our advice did not meet your expectations. As a company, we strive to give the best advice based on our customers’ requirements, and I am disappointed to hear that you feel we failed on this occasion. On attempting to register for a free five year warranty on your behalf, the serial number Linsar had, did not correspond with the one which we took from your set. Unfortunately, some miscommunication within the company due to staff absences occurred and we did not visit when we said that we would, and for that I apologise. I hope that this was not too much of an inconvenience for you. We do still need to arrange a visit so we can check your serial number to register the five year warranty. Our Showroom Manager will be in touch shortly, so you can choose a time best suited to you. Once again I would like to apologise for the miscommunication, please do not hesitate to get in contact should you have any further questions. Best wishes.

Posted 7 years ago

“After demo of several Bluetooth speakers purchased Bose Soundlink mini II. On opening box the only mains plug was a continental 2 pin type. Phoned store to complain and was told you had seen this before and didn't realise still had such stock. Agreed to post a UK mains adaptor (not received after 2 days). Also found your price was £5 higher than John Lewis - this was refunded. Best to price match up front and check your stock before selling. Not happy!”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for leaving us a review. At Gerald Giles we listen to all customer feedback and take negative reviews very seriously. Firstly, I would like to apologise for the problem with your Bose SoundLink Mini II which you bought from us in-store. Bose had been in contact with our team at Gerald Giles to let us know that some sealed boxes of SoundLink Mini II’s had been delivered to the UK without any three pin adaptors inside. They posted extras to our store and while we thought that we had thoroughly checked through our stock matching them up with the serial numbers which had been given to us, on this instance it would seem your new SoundLink Mini II was missed. I am very sorry that this was the case and personally ensured that an adaptor was posted to you the day after your purchase from us. Unfortunately we are in a very fast paced industry, and keeping up with daily price changes across thousands of electrical products can sometimes be overwhelming for a small local business like ourselves. At Gerald Giles we are proud of our Price Promise service that we offer. Being able to match prices which are unknowingly lower elsewhere on the day of purchase is something we are pleased to do, but often it will be our customers who alert us to price differences. Sometimes we are unable to price match, but I am delighted that with your purchase we were able to offer the same price as John Lewis. Once again I apologise for any inconvenience which was caused with your SoundLink Mini II and hope that you are now enjoying it’s excellent sound quality. Mark Gook Gerald Giles Manager

Posted 8 years ago

Snellings Gerald Giles is rated 4.9 based on 4,954 reviews