Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,267 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

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Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service. I was kept informed of delivery details and expected times of delivery, and item arrived as promised.”

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Posted 9 years ago

“Good selection of products. Local. Knowleadgeable and helpful staff. Competitive prices and quick delivery. Thank you”

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Posted 9 years ago

“entirely satisfied with all aspects of the service”

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Posted 9 years ago

“Reliable,helpful and great after-sales from this local company”

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Posted 9 years ago

“very pleased with the service we received, we were given a lot of help in the shop itself very helpful arranging delivery , the men who delivered the goods very cheerful helpful , definitely shop there again for further electrical goods”

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Posted 9 years ago

“Extremely helpful & knowledgeable staff in store - free delivery at a time that suited us”

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Posted 9 years ago

“Very impressed with both the shop service( Ber Street) and the delivery/fitting service. Advice and guidance by staff in helping us make a decision was very helpful and the delivery was most punctual as promised. A very satisfactory purchase. We have noticed however a very small dent high on the front of the door which appears to be in the manufacture of the Fridge/Freezer. Thankfully not serious enough to demand a replacement.”

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Posted 9 years ago

“Excellent Company. Pre-sales advise first-rate, products delivered and installed on time as promised. Will definitely be using Snellings again for any future appliance requirements.”

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Posted 9 years ago

“Snellings has remained as good as when dear Roy was alive. The staff are always extremely helpful, friendly and polite - very rare things in life today.”

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Posted 9 years ago

“I have already written to Paul Giles praising the help we had from Scott Compton, he coped excellently in difficult circumstances, my husband has Dementia and he was very patient and considerate. We have shopped at Snellings for many years, it is always our first port of call and we have never been disappointed, we will definitely always shop there.”

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Posted 9 years ago

“Knowledgeable staff, excellent service. Picked my stuff up the same day.”

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Posted 9 years ago

“I am a widow and OAP the advice I received was not good and I had to take my son back to the shop to help get the problem sorted. I received a telephone call from Snellings office asking if they could send somebody to check on the numbers on the back of the T.V I purchased because they had forgotten to enter them for their records , I stayed in all the following afternoon as requested but nobody turned up and I have not received a apology. I was left thinking I was taking advantage of because of my age, Very disappointed . I expected something better from Snellings.”

Helpful Report

Posted 9 years ago

Hi Dorothy, Thank you for your review. I was very sorry to hear that you felt our advice did not meet your expectations. As a company, we strive to give the best advice based on our customers’ requirements, and I am disappointed to hear that you feel we failed on this occasion. On attempting to register for a free five year warranty on your behalf, the serial number Linsar had, did not correspond with the one which we took from your set. Unfortunately, some miscommunication within the company due to staff absences occurred and we did not visit when we said that we would, and for that I apologise. I hope that this was not too much of an inconvenience for you. We do still need to arrange a visit so we can check your serial number to register the five year warranty. Our Showroom Manager will be in touch shortly, so you can choose a time best suited to you. Once again I would like to apologise for the miscommunication, please do not hesitate to get in contact should you have any further questions. Best wishes.

Posted 9 years ago

“We were helped by very knowledgable staff who were able to answer all our questions in order for us to buy the right white goods for us. We like the fact that products can be repaired if the need arises.”

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Posted 9 years ago

“Nothing is too much trouble for the staff at Gerald Giles. I spent ages deciding which TV to go for and the team answered all of my questions. They provided me with a model that suited my needs and didn't try to sell me something too big or with too many features and functions. I am happy with both the service and the purchase.”

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Posted 9 years ago

“Great to be able to pick up the phone and talk to a human being with product knowledge and not a call centre that you only get through to once you've waited five minutes.”

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Posted 9 years ago

“Although possibly not the 'rock bottom' cheapest with regards to the price of their products v online or Superstore competitors, they more than make up for this with their excellent delivery, installation, and overall first class customer service.”

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Posted 9 years ago

“We have bought three devices from GG in the last eight months. Choice of goods, knowledge of staff and efficiency of installation are all notably good.”

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Posted 9 years ago

“To whom it may concern. Despite some initial uncertainty, it turned out that Robert Bosch Hausgeräte GmbH did indeed still manufacture its 80cm 5-zone, frameless, induction hob, so our order was placed with the Gerald Giles store (opposite John Lewis) Norwich. This hob replaced a ca. 8-year old, 4-zone Bosch induction hob, the glass top of which had suffered irreparable accidental damage caused by a full condiment jar toppling on to it from a height of approximately 2ft. The knowledgeable and helpful Gerald Giles' staff were able to source, supply, deliver and fit the new 5-zone Bosch Induction hob model to our complete satisfaction, all for £800.00. (Luckily for us the hob was reduced due to it being a 'Black Friday price')”

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Posted 9 years ago

“Staff were very knowledgeable and caring in helping us with our purchase They went out of their way to help us”

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Posted 9 years ago

“A very good display of Electrical Goods with a good choice and very helpful staff with sound advice plus a good delivery service. Ray”

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Posted 9 years ago

Snelling Gerald Giles is rated 4.9 based on 6,267 reviews