Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,264 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

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Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This morning I had a broken washing machine so I went to Snellings and by this afternoon they had delivered and installed a new machine. Excellent service at the showroom and the two lads who delivered. Would recommend to anyone - can't praise them enough.”

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Posted 8 years ago

“Great service and product knowledge is fantastic”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Prompt efficient service”

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Posted 8 years ago

“Really nice staff helpful and not desperate to push the most expensive towards you.”

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Posted 8 years ago

“Gerald Giles staff are always very helpful and knowledgeable. They deliver solid advice about the products and the price is invariably as good if not better than elsewhere on the high street. We have bought all our kitchen and white goods from Gerald Giles in the past and their service has been outstanding.”

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Posted 8 years ago

“Gerald Giles have been extremely helpful We were able to make informed choices following a visit to their Norwich shop (good selection of demonstration models). Excellent service and communications. Thank you.”

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Posted 8 years ago

“Easy to work with .. nothing's a problem”

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Posted 8 years ago

“I have shopped at Gerald Giles for many years and always found Gerald Giles to be the most helpful, their product knowledge is second to non! I have always found their pricing to be competitive and fair. Plus they are always their at the end of the phone when i have pressed the wrong button on my TV remote!”

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Posted 8 years ago

“Excellent service very knowledgable about products, delivery and installation excellent you have a very good team.”

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Posted 8 years ago

“Absolutly fabulous service, sound unpressured advise given in a most professional manner. Delivery and instalation could not be faulted. The two gentlemen even replaced things removed from cupboards in exactly the correct position! I shall certainly use this company again and recommend them to my friends.”

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Posted 8 years ago

“Very happy with service both in store and with the fitting team.”

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Posted 8 years ago

“Went in today and spoke to Mike about replacement Miele Dishwasher. He quoted a price and said if I could find it cheaper Gerald Giles would price match. Found it cheaper on a like for like basis, inc free delivery and item was in stock. On phoning Mike back to place my order they would not match the competitors price. I was even going to pay extra for installation and disposal. So now instead of supporting a well known local company, I am forced to buy elsewhere. :-(”

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Posted 8 years ago

To Mr Fox, Thank you for leaving a review. At Gerald Giles we are proud of our Price Promise service that we offer our customers. However, there are occasions when we are unable to offer a price match. As we are a small local company, sometimes we are not offered the same buying rates as other businesses and although we were able to offer you a better price, on this occasion it was impossible for us to match the same price. My sincere apologies. Mark Gook Gerald Giles Manager

Posted 8 years ago

“Great service - provided good advice both on products and install. Delivery guys really friendly, helpful and "delivered with a smile". Prices are competitive and would definitely choose this local company over a national company!”

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Posted 8 years ago

“We are return customers due to previous good service and we are very pleased that the standard of service has been maintained at a high level.”

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Posted 8 years ago

“small scatch on front of machine not aligned properly for unit door to be flush on 2nd visit problem was rectified”

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Posted 9 years ago

To Mr Connor, Thank you for taking the time to leave a review. I am sorry to hear that you had damage and an alignment problem to your Bosch washing machine. I understand how frustrating it must have been for you but am glad that these issues were rectified by our installation technician on the second visit. If you have any further problems or queries with your new machine, please do not hesitate to get in touch with our team at Gerald Giles on 01603 621772 and they will be happy to assist. My apologies once again and I look forward to welcoming you into store again soon. Kind regards, Trevor Thomas Sales Development Manager

Posted 9 years ago

“Excellent service on delivery of rented tv to a lady in care. Very helpful & understanding.”

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Posted 9 years ago

“Bought a pair of Bose 161 Speakers they were x display. Reasonable price and fast delivery”

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Posted 9 years ago

“Customer friendly and very happy to help.”

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Posted 9 years ago

“When it comes to having good customers service our experience with Gerald Giles was superb. From the onset over inquiring about an integrated fridge and freezer we found the level of service excellent, we had been to John Lewis to ask about these white goods but found the level of service and knowledge very poor. GG in comparison could not have been better. They even priced matched both goods agains JL. After deciding to buy the goods we arranged a date for installation and received a phone call for confirmation of the date. On the day a fitter called Lee arrived, he was very polite, informative and gave us really helpful advice not only about using the fridge/freezer but also information on best buys, installation for dishwashers. He was very tidy and clean in his work ethic. We will be going back I am sure.”

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Posted 9 years ago

Snelling Gerald Giles is rated 4.9 based on 6,264 reviews