Snelling Gerald Giles Reviews

Name: Snelling Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 6,222 Reviews

98 %

of reviewers recommend Snelling Gerald Giles

4.9

Based on 6,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Snelling Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599 599

Email:

sales@geraldgiles.co.uk

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Snelling Gerald Giles 5 star review on 27th January 2026

Jean Gould

Elvina Ramazanova

Snelling Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service ; the product was initially not in stock but they kept me informed of the progress of the order”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“No mention at point of ordering or payment when the delivery date will be. Great product but over a week to receive it.”

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Posted 5 years ago

Thank you for taking the time to leave a review Janet, it is much appreciated. Wherever possible when a product is not in stock, we display the expected new stock date on the website. However in these unprecedented times, stock arrival dates do shift, so we apologise for the delay you experienced on this occasion. Regards The Gerald Giles Team

Posted 5 years ago

“Great price, quick delivery!”

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Posted 5 years ago

“We usually go to a particular department store for our electrical goods and it was by chance that I came across Gerald Giles! Not only did they have both items in stock that we wished to purchase, but the sales people I spoke to were very knowledgeable and helpful. The delivery men were equally helpful and polite. We would thoroughly recommend Gerald Giles!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Louise, we have a great team, and your feedback is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“We found them very helpful and pleasant. Informative without any hard sell.”

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Posted 5 years ago

Thank you for taking the time to leave a review John, we have a great team, your feedback is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Very quick delivery”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Quick delivery. Good communication.”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent, efficient service”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent customer service and for my Kitchen Aid mixer unbeatable prices”

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Posted 5 years ago

Thank you for taking the time to leave a review Kate, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Order processed and delivered quickly. Price was competitive. Excellent.”

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Posted 5 years ago

Thank you for taking the time to leave a review Martin, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent service and products”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent service and quick highly recommend this company”

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Posted 5 years ago

Thank you for taking the time to leave a review Jayne, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“A fantastic company to get cheaper new items. Big recommendation!!!!”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Completely efficient, no fuss, dud what they said they’d do. Very pleased with Dyson Pure Hot & Cool.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Elizabeth, it is much appreciated. Great to hear you are happy with your Dyson too. Regards The Gerald Giles Team

Posted 5 years ago

“Friendly and excellent service both in the store and on delivery.”

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Posted 5 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Gerald Giles Team

Posted 5 years ago

“Excellent service. I ordered some replacement Miele Powerdisks from Gerald Giles online which was very easy to do. I received confirmation straight away and updates to tell me the delivery was in progress. My package arrived within a couple of days. I am very happy with the whole process and the value for money of the product and I will be ordering more Powerdisks from you in future.”

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Posted 5 years ago

Thank you for taking the time to leave a review Pat, it is much appreciated. We look forward to the continued business with you. Regards The Gerald Giles Team

Posted 5 years ago

“The service that you provide is good, however, this was completely over ridden by the extraordinarily bad delivery service”

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Posted 5 years ago

Thank you for your feedback Caroline. We are very disappointed to hear our courier service has not been up to its usual high standard. We will be in touch to establish the problem so we can take action to resolve it. Regards The Gerald Giles Team

Posted 5 years ago

“I would have given more stars if I could. The website was easy to navigate to what I wanted to buy. The product I bought was exactly what I wanted. at a good price. There was a slight delay with my order, which was not a problem, but it was the way it was dealt with which was something that is missing from a lot of shops today. A simple PHONE CALL was made by the shop to me and it was sorted. Obviously Customer care means a great deal to this shop ( and to me to ). I will definitely be using this shop again and will be recommending to family and friends. Great website, great products, great prices and great customer service what more could you ask for. Thank you again”

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Posted 5 years ago

Thank you Stephen for taking the time to leave a review. We have a great team that work very hard for all our customers. Customer care, as you say, is very important to us, so it is much appreciated to receive your feedback. regards The Gerald Giles Team

Posted 5 years ago

“Service & delivery was excellent, well packaged and all looks good in the box, but I have bought for my daughter for Christmas so can't comment on the machine itself. All I know is that my daughter is desperate to own one to help with all her baking and if all the reviews I have read before buying are anything to go buy, I am sure she is going to be impressed.”

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Posted 5 years ago

Thank you for taking the time to leave a review Karen, it is much appreciated. We hope your daughter loves her Christmas present. Regards The Gerald Giles Team

Posted 5 years ago

“Very pleased with the service from this company. Would recommend them.”

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Posted 5 years ago

Snelling Gerald Giles is rated 4.9 based on 6,222 reviews