genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.82

4.8 Rating 239 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

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genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and service”

Helpful Report

Posted 2 years ago

“Our tumble drier needed a new drum and heating element replaced and we were very pleased with the speed at which this was done. The drier was back in 2 days and the guys were very efficient and helpful with getting it installed again. Good service, would recommend.”

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Posted 2 years ago

“Good service and communication. Delivery as promised. Helpful delivery team. Would use them again.”

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Posted 2 years ago

“Good service and fair price. Knowledgeable.”

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Posted 2 years ago

“The lads were great, delivered when they said, polite, careful and helpful with getting my warranty registered. Would definitely recommend them.”

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Posted 2 years ago

“It doesn't do what its meant to do...it never dries the clothes & for a dryer thats just unacceptable.”

Helpful Report

Posted 2 years ago

Sorry to hear that, on this occasion we are just the repair agent for your product and unfortunately if you are not happy with your product you will need to speak to your retailer.

Posted 2 years ago

“Excellent service at our initial phone contact. Took time to clarify exactly what we wanted. Returned our call with confirmation of product availability in satisfyingly timely manner. Order process straightforward. Only downside being subsequent uncertainties with the originally agreed delivery date & time slot. But once scheduled, product was delivered to plan. Prompt service. Product was exactly what we had hoped for. Would use you again, and recommend!”

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Posted 2 years ago

“It was a good deal for the appliance set and we were happy to order it and arrive on time.”

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Posted 2 years ago

Thanks for your kind review

Posted 2 years ago

“Staff very approachable and knowledgeable. Very helpful too 👍”

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Posted 2 years ago

Thanks for the review, much appreciated

Posted 2 years ago

“Good helpful staff 👍”

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Posted 2 years ago

Thanks for the kind review

Posted 2 years ago

“Excellent service thanks”

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Posted 2 years ago

Thanks for the review, much appreciated

Posted 2 years ago

“Refuse the order because the delivery address and billing address is not the same and asked us to place a new order and the price has gone up £50”

Helpful Report

Posted 2 years ago

Thanks for the review, we are sorry to hear that you are disappointed with our service. We may not have explained the reasons correctly. The advice from all card providers is to deliver to the cardholders billing address and when neither the main address nor the delivery address match the above, we will always advise the customer if they wish to re-input the sale or to cancel and refund the sale. By coincidence the promotion on your product had finished therefore the price had changed, if you would like to re-order on the website then we will honour the previous price, just give us a call on 01900 61767 when we are open and we will resolve it for you. Once again thanks for the review, we will try to get it right next time for all our customers

Posted 2 years ago