genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.82

4.8 Rating 239 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, I purchased a dishwasher from Genesis who also installed. They were fast and professional”

Helpful Report

Posted 11 months ago

“Very helpfull held fridge freezer until I wanted it”

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Posted 1 year ago

“The goods ordered have not yet arrived but the money has been taken from my account.”

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Posted 2 years ago

Thanks for the review, on the day of the order we explained to you that there was roughly a 2 weeks delay on this item. This was out of our control as Liebherr, like many other companies are experiencing lots of delays. However, you were kind enough to say that you would wait. We are expecting the fridge to be in stock early next week so therefore we can arrange a delivery for you once it arrives. Please bear with us and Liebherr as their products are well worth waiting for.

Posted 2 years ago

“It doesn't do what its meant to do...it never dries the clothes & for a dryer thats just unacceptable.”

Helpful Report

Posted 2 years ago

Sorry to hear that, on this occasion we are just the repair agent for your product and unfortunately if you are not happy with your product you will need to speak to your retailer.

Posted 2 years ago

“Refuse the order because the delivery address and billing address is not the same and asked us to place a new order and the price has gone up £50”

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Posted 2 years ago

Thanks for the review, we are sorry to hear that you are disappointed with our service. We may not have explained the reasons correctly. The advice from all card providers is to deliver to the cardholders billing address and when neither the main address nor the delivery address match the above, we will always advise the customer if they wish to re-input the sale or to cancel and refund the sale. By coincidence the promotion on your product had finished therefore the price had changed, if you would like to re-order on the website then we will honour the previous price, just give us a call on 01900 61767 when we are open and we will resolve it for you. Once again thanks for the review, we will try to get it right next time for all our customers

Posted 2 years ago

“We picked the appliance we wanted online and spoke to the girl in the shop to explain where it would go and what it was replacing. We were told this would not be a problem. When they arrived to fit the appliance we were told they couldn’t do this and left. We spoke to the store to explain what had happened and we ended up sorting out the problem on our own. Would not use these again.”

Helpful Report

Posted 2 years ago

Thanks for the feedback and sorry for your experience. If it is a nationwide delivery we have to use couriers and without knowing if it is a built in appliance or freestanding unfortunately we can't explain why your delivery did not go ahead, please call us on 0190061767 so we can try and help and hopefully explain why this did not go ahead and stop it happening in the future.

Posted 2 years ago

“Electricians came to survey the house to fit a rangemaster induction cooker. We were told the electric supply was fine but on proceeding to order the cooker, the salesman reviewed the survey and found that the electric supply was not suitable and we would need a a more powerful connection. No confidence in their service.”

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Posted 2 years ago

“We are very pleased with the Montpellier gas cooker and fridge/freezer the delivery and fitting was very efficient and quick, we're just waiting for our washer/dryer now. Excellent service, Thanks a lot ,”

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Posted 3 years ago

“No after guarantee adhered too”

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Posted 4 years ago

Hi, sorry to hear the issue, if you could contact us at the store on 0190061767 we can try and help. Thanks.

Posted 4 years ago

“Sales assistant very patient and helpful. Big thank you to the guys that delivered the appliance and fitted into place. Went over and above making alterations to kitchen units to ensure appliance could fitted immediately. Thank you. Highly recommend.”

Helpful Report

Posted 5 years ago

Thanks for the feedback, much appreciated.

Posted 5 years ago

“Friendly, knowledgeable helpful staff. I would highly recommend Genesis, they always go the extra mile. Customer service and communication was spot on- also price matched a larger online outlet for us and delivery was quick and efficient.”

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Posted 5 years ago

Thanks for the feedback, much appreciated.

Posted 5 years ago

“Efficient, thorough, tidy and not expensive. Altogether a good service.”

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Posted 5 years ago

Thanks very much, enjoy your new purchase!

Posted 5 years ago

“Very helpful Delivery lads couldn’t do enough Highly recommend Would not go anywhere else.”

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Posted 5 years ago

Thankyou very much, enjoy your new purchase!!

Posted 5 years ago

“Would definitely recommend Genesis Workington Store. I recently bought a kitchen from them and was very impressed with helpful staff and fitters involved. Delighted with kitchen.”

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Posted 5 years ago

Thanks very much for the feedback, much appreciated!!

Posted 5 years ago

“Excellent service.very helpfull on any problems I had.would recommend them.”

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Posted 5 years ago

“The service from Genisis is excellent, very pleasant sales staff and the men who deliver and install appliances do a very good job, really helpful.”

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Posted 5 years ago

Thanks for the kind words, much appreciated!! :)

Posted 5 years ago

genesishomeappliances-co-uk/ is rated 4.8 based on 239 reviews