genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.82

4.8 Rating 239 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

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genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“friendly and helpful. reliable”

Helpful Report

Posted 2 years ago

“Really pleased with my purchase and the delivery/instillation of it.”

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Posted 2 years ago

“Very pleasant sales staff”

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Posted 2 years ago

“Local company, excellent product knowledge and advice.”

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Posted 2 years ago

“Our appliance had broken down so the delay in the delivery time was slightly annoying. Very helpful staff who kept me up to date.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Very helpful, advised by phone when delivery would be & phone again day before to confirm deliver.”

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Posted 2 years ago

“Staff mind and very helpful”

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Posted 2 years ago

“Ordered a new freezer over the phone, William took my order. Told him the story of the previous freezer I purchased from Genesis. Turned out to be too small, but I'm keeping it and moving it to the garage. He advised me of the loss of warranty if I do so, as the freezer will not operate in very low temperatures. I am pleased for this advice, and will make a thermal cupboard for the freezer regardless of the warranty implications. hope i get my new freezer soon. Barbara Hunt”

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Posted 2 years ago

“Supplied and Installed my new dishwasher quickly and professionally. Excellent service.”

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Posted 2 years ago

“Excellent service, friendly staff. Would definitely recommend.”

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Posted 2 years ago

“Very helpful and accommodating when there was a mix up in ordering.”

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Posted 2 years ago

“Easy to use and good service!”

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Posted 2 years ago

“The assistants in the shop were very helpful. After placing our order for our fridge/freezer an appointment was given for a visit to make sure it would fit etc. The item was delivered and set in place the following week. This is not the first time we have used the firm...very pleased with the appliance and service received.”

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Posted 2 years ago

“Very helpful and polite”

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Posted 2 years ago

“Item as expected, good value, well packaged and delivered carefully.”

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Posted 2 years ago

“We picked the appliance we wanted online and spoke to the girl in the shop to explain where it would go and what it was replacing. We were told this would not be a problem. When they arrived to fit the appliance we were told they couldn’t do this and left. We spoke to the store to explain what had happened and we ended up sorting out the problem on our own. Would not use these again.”

Helpful Report

Posted 2 years ago

Thanks for the feedback and sorry for your experience. If it is a nationwide delivery we have to use couriers and without knowing if it is a built in appliance or freestanding unfortunately we can't explain why your delivery did not go ahead, please call us on 0190061767 so we can try and help and hopefully explain why this did not go ahead and stop it happening in the future.

Posted 2 years ago

“Great service, first class product 👍”

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Posted 2 years ago

“Easy transaction. Oven was all i expected & wanted. Would totally recommend”

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Posted 2 years ago

“Very good customer service,kept me informed all the way,will use again in the future”

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Posted 2 years ago

genesishomeappliances-co-uk/ is rated 4.8 based on 239 reviews