genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.83

4.8 Rating 273 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

Info

4.8

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amica FK1974 fridge/freezer. Purchased from Genesis Home Appliances. The purchase process was straightforward. I was very happy with the customer service, including being contacted by phone to arrange a suitable delivery date. Delivery date/time ws fine. After it, I sent a follow on question by e-mail. Genesis contacted the manufacturer and quickly replied to that. The fridge/freezer is, to date, functioning well. It is a lot quieter than some reviews mention. I was able to place my unit right by a power-point but the very short lead could be an issue for other purchasers.”

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Posted 2 years ago

“Great service, good communication, updated frequently on order”

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Posted 2 years ago

“Was told appliance was in stock, and a date for delivery was confirmed, recieved a phone call on the day of actual delivery and was told there was no stock of that particular item!”

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Posted 2 years ago

“Very good prompt delivery and installation”

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Posted 2 years ago

“I am very pleased with my purchase. Also a quick delivery.”

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Posted 2 years ago

“Efficient , good communication reliable”

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Posted 2 years ago

“Good communication. Kept me informed regarding delivery”

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Posted 2 years ago

“Genesis where the only company to stock the tumble dryer I wanted. Very efficient and rang us to confirm delivery time. Delivery driver was very helpful and friendly- will definitely purchase from here again!!!”

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Posted 3 years ago

“Very professional service”

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Posted 3 years ago

“Fast and efficient service with very pleasant and helpful staff”

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Posted 3 years ago

“Excellent company to deal with they keep you updated with the progress of your order from ordering to being delivered definitely recommend this company 10/10👍”

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Posted 3 years ago

“Very good communication, delivered on time and the delivery guy was very polite and helpful, thank you, Martin.”

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Posted 3 years ago

“Great experience dealing with Genesis, efficient and friendly sales staff. Genuinely great. However, they need to stop using DPD couriers though, they really let them down.”

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Posted 3 years ago

Thank you very much for the positive review, apologies for any inconvenience caused by the courier delivery. We will pass on the feedback to DPD. However, it is rare that we use this company for deliveries, only for selected items and areas. Nevertheless thank you for choosing Genesis and your feedback is much appreciated.

Posted 3 years ago

“The goods ordered have not yet arrived but the money has been taken from my account.”

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Posted 3 years ago

Thanks for the review, on the day of the order we explained to you that there was roughly a 2 weeks delay on this item. This was out of our control as Liebherr, like many other companies are experiencing lots of delays. However, you were kind enough to say that you would wait. We are expecting the fridge to be in stock early next week so therefore we can arrange a delivery for you once it arrives. Please bear with us and Liebherr as their products are well worth waiting for.

Posted 3 years ago

“Excellent communication and service”

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Posted 3 years ago

“Our tumble drier needed a new drum and heating element replaced and we were very pleased with the speed at which this was done. The drier was back in 2 days and the guys were very efficient and helpful with getting it installed again. Good service, would recommend.”

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Posted 3 years ago

“Good service and communication. Delivery as promised. Helpful delivery team. Would use them again.”

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Posted 3 years ago

“Good service and fair price. Knowledgeable.”

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Posted 3 years ago

“The lads were great, delivered when they said, polite, careful and helpful with getting my warranty registered. Would definitely recommend them.”

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Posted 3 years ago

“It doesn't do what its meant to do...it never dries the clothes & for a dryer thats just unacceptable.”

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Posted 3 years ago

Sorry to hear that, on this occasion we are just the repair agent for your product and unfortunately if you are not happy with your product you will need to speak to your retailer.

Posted 3 years ago

genesishomeappliances-co-uk/ is rated 4.8 based on 273 reviews