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genesishomeappliances-co-uk/ Reviews

4.8 Rating 239 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

genesishomeappliances-co-uk/ 5 star review on 15th May 2023

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a fridge freezer from Genesis as was the cheapest place I could find it online. I knew it would be a lead time to get it, around 4 weeks. Was kept up to date on delivery, spoke to customer services as they managed to obtain earlier and fitted the delivery around my holiday. Would recommend to anyone and would buy from again with no hesitation.”

Posted 3 months ago

“I have never had service of this level ever before! Keenly priced with free delivery and countless phone calls to me to smoothly arrange delivery. I didn't once need to call genesis, they were in constant contact and kept me updated on the progress. Liam is a credit to the company, his customer service is impeccable.”

Posted 6 months ago

“Liam managed a complex and difficult case in replacing our Hob in london and was in contact almost Dailey arranging things. He was brilliant.”

Posted 6 months ago

“Genesis really ARE exceptional: completely efficient administration, communication and delivery, courteous and decent. I have recommended ordering through Genesis to all my family and friends. Thank you.”

Posted 7 months ago

“Brilliant A******”

Posted 7 months ago

“Outstanding customer service. Highly recommend, communication was first class throughout the process.”

Posted 7 months ago

“When I discovered Genesis Home Appliances Ltd, it was the beginning of a wonderful customer service experience. Firstly I was just so happy they had the item I required a smaller than normal integrated oven - I had searched high and low for one this size. Secondly, the person I dealt with was friendly and polite pre and post transaction, excellent customer service! 🏆 😀”

Posted 7 months ago

“Fabulous service price and product speedy and efficient friendly and professional would use again and recommend!”

Posted 7 months ago

“Great service and happy with dishwasher”

Posted 7 months ago

“What a great Company! Customer Service was exemplary, was kept in touch every step of the way from initial order to delivery and beyond. Well done guys!”

Posted 7 months ago

“I’d recommend this company. I recently had to purchase a dishwasher and a dryer. The price was good (as I’d looked around), the service was excellent and delivery was quick. I would not hesitate to use this company again.”

Posted 7 months ago

“Ordered a new oven online. Got a call almost immediately to arrange a survey to make sure the oven would fit and it was installed the next day. They also took away the old one. Definitely recommended (although I hope I don't need another new oven too soon).”

Posted 7 months ago

“We found the salesman very helpful and knowledgeable of the product we were buying. Polite and efficient!”

Posted 7 months ago

“Good advice in response to my requirements for a washing machine. Quick delivery and set up plus taking old machine away. So polite and helpful all the way through the process. Follow up calls regarding cash back payment from Bosch. Truly an excellent, hassle free experience. Thankyou”

Posted 10 months ago

“Bought my cooker from Genesis, one I had not been able to obtain. Good communication from them along with photos of the cooker. Living in the southwest was not a problem and the carrier fee was not extortionate. Excellent service, followed up by two after-calls to check cooker had arrived. Thank you Genesis for your great customer service which can be a rarity nowadays.”

Posted 10 months ago

“I've now bought a few items from Genesis and they're always good quality, and staff are really helpful. Would definitely recommend.”

Posted 10 months ago

“I ordered a new oven for my parents. I was kept up to date with the delivery time - The delivery guys were very helpful. Calls from the store to check all was OK. Very good customer service.”

Posted 11 months ago

“Great service, I purchased a dishwasher from Genesis who also installed. They were fast and professional”

Posted 11 months ago

“Very professional from start to end, very friendly staff when ordering and the delivery men were very informative and friendly, everything arrived on time and A1 condition”

Posted 11 months ago

“Excellent communication throughout the process so the purchase and delivery went exactly as scheduled”

Posted 11 months ago

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genesishomeappliances-co-uk/ is rated 4.8 based on 239 reviews