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genesishomeappliances-co-uk/ Reviews

4.8 Rating 280 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

4.8

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

genesishomeappliances-co-uk/ 5 star review on 15th May 2023

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. I purchased a cooker and washing machine this year. Cooker knob damaged. Went in store and they didn't want to know. They directed me to the warranty company despite it being less than 6 months old. It's lne reason why I shopped local Needless to say for subsequent purchases I've gone to currys”

Helpful Report

(Workington) - Posted 1 month ago

Hi Mr Musgrave, We are sorry that you feel agrieved by your recent visit to us. One of our junior members of staff had followed our set procedure for the reporting faults on appliances, as per GDPR rules we ask for the consumer to phone through to the manufacturer especially in the first years warrantee. They then take all your personal information and ask for your preferences that we cannot answer on your behalf, with your reaction you seem to take the stance that we do not care, we do. Other retailiers like the one you mentioned in your review also have this same issue and would not do anything differently to ourselves. We now have our hands tied with many rules and regulations but normally we can find a way round them if we discuss it in a clam manner. Please see the definition from google for the GDPR rules that we have followed: GDPR rules require personal data to be processed lawfully, fairly, and transparently, and for it to be limited to what is necessary for specific purposes. Organizations must also ensure the data is accurate, kept only as long as needed, and secured appropriately. Individuals have rights, including access, rectification, and erasure of their data, and must be informed about how their data is used. The right to be informed: Individuals have the right to be informed about how their data is collected and used. The right of access: Individuals can request a copy of the personal data an organization holds about them. The right to rectification: Individuals can request that incorrect data be corrected. There are lots more GDPR rules but you can now hopefully understand why we ask consumers to phone repairs though, we are sorry that you feel that we should'nt do this but our hands are tied. One of the management team will be in touch to see if you have this repair issue resolved

Posted 1 month ago

“Very happy with my new washer dryer. The standard of customer service I received with the purchase and the installation was exceptionally good and all of the staff were very professional and helpful. A much better experience than bigger retailers and the price was great.”

Helpful Report

(Workington) - Posted 1 month ago

“Brilliant and very helpfull service would defo recommend them to anyone”

Helpful Report

(Workington) - Posted 1 month ago

“Extremely pleased with the service from Genesis. They researched the appliance to fit the confined space and the people who delivered and installed the fridge/freezer and removed the old one were caring, careful an conscientious.”

Helpful Report

(Workington) - Posted 1 month ago

“A bit of confusion over delivery date and time, otherwise quite satisfied overall. Delivery by Genesis.”

Helpful Report

(Workington) - Posted 1 month ago

“I have now had several appliances delivered and installed by Genesis. Wonderful team. The customer service is exceptional and the delivery and installation team can not be beaten.”

Helpful Report

(Workington) - Posted 1 month ago

Thank you for the review, we will pass your appraisal on to the team.

Posted 1 month ago

“Customer service is always great. Dean always does anything he can to help.”

Helpful Report

(Workington) - Posted 1 month ago

Thank you for the kind feedback!

Posted 1 month ago

“Staff very helpful delivery flawless.... Came back as we had a small issue which we couldn't solve.... Thank you”

Helpful Report

(Workington) - Posted 6 months ago

“No issues with the ordering and delivery of the appliance.”

Helpful Report

(Workington) - Posted 7 months ago

“as i have only had the both products for a short time it is a bit early to coment, but have never had any problems in the past, so do not invisage any problems with my new products.”

Helpful Report

(Workington) - Posted 7 months ago

Thank you for taking your time to send us a review :)

Posted 7 months ago

“Brilliant customer service and easy to deal with”

Helpful Report

(Workington) - Posted 7 months ago

Thank you for taking your time leaving a review :)

Posted 7 months ago

“Limited choice on dishwashers but knowledgeable service”

Helpful Report

(Workington) - Posted 7 months ago

Thank you for leaving a review, we will take your feedback into consideration and are always looking for ways to improve, we will have a look at increasing our stock in this area :)

Posted 7 months ago

“I bought a hotpoint washing machine and wanted the same style as my old one. Staff were very helpful and sorted delivery and arranged for my old washing machine to be taken away. Very good service.”

Helpful Report

(Workington) - Posted 7 months ago

Thanks for taking your time leaving a review :)

Posted 7 months ago

“Excellent company, customer service is out of this world ! Thank you 🤩”

Helpful Report

Posted 9 months ago

“Grreat product knowledge. Delivered and installed efficiently and on time by friendly and knowledgeable delivery guys. Thank you”

Helpful Report

(Workington) - Posted 9 months ago

Thank you for taking the time to send a review :)

Posted 9 months ago

“The people at Genesis couldn’t be more helpful. Prompt delivery of reasonably priced goods by two lovely chaps and a very friendly lady on the phone. I highly recommend this local company.”

Helpful Report

(Workington) - Posted 9 months ago

Thank you for the review :)

Posted 9 months ago

“After recently purchasing a dishwasher from Genesis I can honestly say I have been so impressed with the excellent level of service I have received from them. They were very friendly, professional and helpful from start to finish. I could not fault the two gentlemen who came and fitted the dishwasher. They were so professional, friendly and respectful making the whole process stress free and easy for me. I would definitely purchase from this company again.”

Helpful Report

(Workington) - Posted 9 months ago

Thank you for taking the time to send a review :)

Posted 9 months ago

“Great service yet again special mentions to Dean Adams who suggested the perfect washing machine for my girlfriend which was delivered and fitted the next day!”

Helpful Report

(Workington) - Posted 10 months ago

Thanks for the lovely review Paul :)

Posted 9 months ago

“What a breath of fresh air to deal with this shop, the customers service was 10 out of ten. In the current world of non-existence of customer service in this country, it was great to be kept updated with my order. Some of the larger companies could learn a lot, and do the basics.”

Helpful Report

Posted 10 months ago

Thank you very much for the kind review :)

Posted 10 months ago

“i was delighted with the Genesis ordering everything was dealt with quickly and i got my order in 3days exactly as i wanted. The only let down was the actual delivery by two of the most miserable delivery drivers from A O who could hardly speak English so i dont know if there was anything to tell me about my order. Having said that i will definitely order from Genesis again”

Helpful Report

Posted 10 months ago

Thank you for the order, we do apologise if you had an issue with the delivery itself. We do offer FREE national delivery and Expert logistics are one of our delivery companies, now and again our deliveries can be carried out in an AO van. If you do need any assistance please feel free to contact us anytime, thanks again for using Genesis Home Appliances.

Posted 10 months ago

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genesishomeappliances-co-uk/ is rated 4.8 based on 280 reviews