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genesishomeappliances-co-uk/ Reviews

4.8 Rating 288 Reviews
96 %
of reviewers recommend genesishomeappliances-co-uk/
Company Reviews Metrics Info
4.8
Based on 288 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone
Read genesishomeappliances-co-uk/ Reviews
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Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

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Jessica Heskett
Verified Reviewer
“Amazing customer service, they really do go above and beyond for customers. Bought a washing machine second hand and the service team were amazing”
Helpful Report
Posted 1 month ago
Mr Maycock
Verified Buyer
“Extremely helpful and professional company Delivered as promised Excellent service and i will definitely use them in the future”
Helpful Report
(Workington) - Posted 1 month ago
Mr Tzerakis
Verified Buyer
“Absolutely brilliant! Even when I had to change the date of delivery, they were very helpful. Polite and fast in delivery.”
Helpful Report
(Workington) - Posted 1 month ago
Ms Coulson
Verified Buyer
“Purchased a fridgefreezer for a staff kitchen. Item arrived with a unsealed freezer door which Genesis kindly arranged to replace as soon as possilbe free of charge. Only downside was there is no warranty offered but this was not made clear upon purchase - only afterwards in the order confirmation.”
Helpful Report
(Workington) - Posted 1 month ago
Anonymous
Verified Reviewer
“They gave me advice on the best washer for me and arranged quick delivery.”
Helpful Report
Posted 1 month ago
Hambly
Verified Buyer
“Bought and paid for a range cooker that was "in stock and ready to deliver" only to hear the one we have is damaged so we will have to order aother one (that old chesnut) waited weeks for another, paid for installation and removal of old appliance, delivery guys great btw. Have been given no copensation at all, I never asked for it but surely making me do so is a sign of bad practice!”
Helpful Report
(Workington) - Posted 6 months ago
Monte
Verified Buyer
“Great experience in buying and delivered it.”
Helpful Report
(Workington) - Posted 6 months ago
Anonymous
Verified Buyer
“Excellent both men did a good job”
Helpful Report
(Workington) - Posted 6 months ago
Musgrave
Verified Buyer
“Poor customer service. I purchased a cooker and washing machine this year. Cooker knob damaged. Went in store and they didn't want to know. They directed me to the warranty company despite it being less than 6 months old. It's lne reason why I shopped local Needless to say for subsequent purchases I've gone to currys”
Helpful Report
(Workington) - Posted 8 months ago
Hi Mr Musgrave, We are sorry that you feel agrieved by your recent visit to us. One of our junior members of staff had followed our set procedure for the reporting faults on appliances, as per GDPR rules we ask for the consumer to phone through to the manufacturer especially in the first years warrantee. They then take all your personal information and ask for your preferences that we cannot answer on your behalf, with your reaction you seem to take the stance that we do not care, we do. Other retailiers like the one you mentioned in your review also have this same issue and would not do anything differently to ourselves. We now have our hands tied with many rules and regulations but normally we can find a way round them if we discuss it in a clam manner. Please see the definition from google for the GDPR rules that we have followed: GDPR rules require personal data to be processed lawfully, fairly, and transparently, and for it to be limited to what is necessary for specific purposes. Organizations must also ensure the data is accurate, kept only as long as needed, and secured appropriately. Individuals have rights, including access, rectification, and erasure of their data, and must be informed about how their data is used. The right to be informed: Individuals have the right to be informed about how their data is collected and used. The right of access: Individuals can request a copy of the personal data an organization holds about them. The right to rectification: Individuals can request that incorrect data be corrected. There are lots more GDPR rules but you can now hopefully understand why we ask consumers to phone repairs though, we are sorry that you feel that we should'nt do this but our hands are tied. One of the management team will be in touch to see if you have this repair issue resolved
Posted 8 months ago
Beattie
Verified Buyer
“Very happy with my new washer dryer. The standard of customer service I received with the purchase and the installation was exceptionally good and all of the staff were very professional and helpful. A much better experience than bigger retailers and the price was great.”
Helpful Report
(Workington) - Posted 8 months ago
Lee
Verified Buyer
“Brilliant and very helpfull service would defo recommend them to anyone”
Helpful Report
(Workington) - Posted 8 months ago
Anonymous
Verified Buyer
“Extremely pleased with the service from Genesis. They researched the appliance to fit the confined space and the people who delivered and installed the fridge/freezer and removed the old one were caring, careful an conscientious.”
Helpful Report
(Workington) - Posted 8 months ago
Skelton
Verified Buyer
“A bit of confusion over delivery date and time, otherwise quite satisfied overall. Delivery by Genesis.”
Helpful Report
(Workington) - Posted 8 months ago
Wilson
Verified Buyer
“I have now had several appliances delivered and installed by Genesis. Wonderful team. The customer service is exceptional and the delivery and installation team can not be beaten.”
Helpful Report
(Workington) - Posted 8 months ago
Thank you for the review, we will pass your appraisal on to the team.
Posted 8 months ago
Buchanan
Verified Buyer
“Customer service is always great. Dean always does anything he can to help.”
Helpful Report
(Workington) - Posted 8 months ago
Thank you for the kind feedback!
Posted 8 months ago
Blair
Verified Buyer
“Staff very helpful delivery flawless.... Came back as we had a small issue which we couldn't solve.... Thank you”
Helpful Report
(Workington) - Posted 1 year ago
Walsh
Verified Buyer
“No issues with the ordering and delivery of the appliance.”
Helpful Report
(Workington) - Posted 1 year ago
McCaffrey
Verified Buyer
“as i have only had the both products for a short time it is a bit early to coment, but have never had any problems in the past, so do not invisage any problems with my new products.”
Helpful Report
(Workington) - Posted 1 year ago
Thank you for taking your time to send us a review :)
Posted 1 year ago
Fitch
Verified Buyer
“Brilliant customer service and easy to deal with”
Helpful Report
(Workington) - Posted 1 year ago
Thank you for taking your time leaving a review :)
Posted 1 year ago
Anonymous
Verified Buyer
“Limited choice on dishwashers but knowledgeable service”
Helpful Report
(Workington) - Posted 1 year ago
Thank you for leaving a review, we will take your feedback into consideration and are always looking for ways to improve, we will have a look at increasing our stock in this area :)
Posted 1 year ago
genesishomeappliances-co-uk/ is rated 4.8 based on 288 reviews
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