WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not be using you again worst company ever. I'd have got more sense out of a 4y old Very very poor service no communications skills within your own staff”

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Posted 6 years ago

Hi, We're sorry to read you're unhappy with the service you've received. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Very good, price went down in the fist 2 months by a lot helps you to be a better driver and safe !”

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Posted 6 years ago

Hi GT, We're so pleased you're happy with the policy. Cheers, Vicky

Posted 6 years ago

“I think you are the best”

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Posted 6 years ago

Hi Moussa, Thanks! we're glad to hear this. Cheers, Vicky

Posted 6 years ago

“I have found wisedriving really great ! Been able to keep an eye on my son's driving,helps him drive more careful and be a safer driver. Thank you.”

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Posted 6 years ago

Hi, We're pleased you and your son are happy with the policy and are finding it helpful. Cheers, Vicky

Posted 6 years ago

“I have been really impressed with WiseDriving. I was a bit sceptical at first because I've heard many horror stories about having a black box fitted to your vehicle. But I have earnt money off my direct debits with WiseDriving and it was lower than all other competitors wihh out the discount. Very impressed!”

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Posted 6 years ago

Hi, Thanks for taking the time to leave us your review. We're glad you're happy with the price and earning money back through safer driving. Cheers, Vicky

Posted 6 years ago

“Say you don't have a curfew but put your premiums up if you drive at night once”

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Posted 6 years ago

Hi, We don't have a curfew so you are able to drive at any time, but we do record the time of day that you drive. This is because statistics show driving between the hours of 11 pm and 5 am your at a higher risk of having an accident. We don't stop you driving between these times as we know sometimes this is unavoidable but by reducing or not driving between these hours you reduce your risk of making a claim. Thanks, Vicky

Posted 6 years ago

“Don't even know it's there”

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Posted 6 years ago

Hi, Thanks for the great rating. We're glad you're happy. Cheers, Vicky

Posted 6 years ago

“Great service I will be using these again next year”

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Posted 6 years ago

Hi, Thank you! we look forward to bringing you the same level of service throughout your time with us. Thanks, Vicky

Posted 6 years ago

“Great insurance company”

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Posted 6 years ago

Hi, Thanks for your kind words. Cheers, Vicky

Posted 6 years ago

“Absolute shambles of a company little or no help .. had premium at just over 100 pound per month t so days after made payment for second month got a letter informing me premium was more than doubling at a cost of £35 to me ... Phoned to cancel this is another £71 cost to me on top of the £237 set up and two payments of £106 for that's over £500 1 months insurance .. avoid at all costs robbing B@#£tards...”

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Posted 6 years ago

Hi Craig, We're sorry to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“My son went with this company after the second year they doubled his payments. Told him he had a claim as well which he had not after clarrifying this with the claims department they demanded payments and were harrassing him .Beware a scam !!”

Helpful Report

Posted 6 years ago

Hi, We're sorry you and your son are unhappy. Please send us a private response with his details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“This is a scam been with the company for 1 year with 1 years no claims at a price of £987.99. The renewal price with this company is £1,057.78 with 2 YEARS NO CLAIMS, ABSOLUTE SCAM STAY AWAY. New search found the price to be £876.71 on Compare the market, £181.07‬ difference, for staying with the same company WHY!!!”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. There can be several reasons why a renewal may not go down in price. We are a broker so we manage and arrange the insurance but the cover, claims and price are determined by an insurer. We use a panel of different insurers we can offer insurance policies with. The price of insurance is based on what is called "risk" this is when all the details you've asked to provide are looked at against statistics. For example, with address, things like accident and crime rate in that area may be looked at. All your details will be checked and the price will be based on how all these factors affect the risk of a claim being made. Now at renewal, all these details are looked at again. Over the last year, statistics could have changed, again for an example with an address, the crime rate in that area could have gone up, this means that address becomes a higher risk than last year. This then affects the price offered by the insurer at renewal. In regards to new prices, this will not take into account the driving score you have received during the year, it may also be with one of our other insurers and they do sometimes apply discounts to new policies that they don't on renewals. If you'd like to discuss this further please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“DONT GO WITH THIS COMPANY I was quoted £1200, annually, for a small car as a student. Which was a normal price, due to the location i was in and staying in student accomodation. HOWEVER, the telematics device i had was absolute rubbish, i was emailed numerous times saying it was removed, i admit, at the beginning i thought using the device was pretty good. Because my scores were great and after a couple of months my monthly price went down. During the next score review all my scores had dropped drastically, even though i drove the car exactly the same, even focusing on staying under the limit by 5mph and revving really low (yeah it was embarassing). After the next review my price went up again. I am now 1 month of renewal and my price is higher than what it was at the start. Its an absolute joke. After i finished Uni, i called to say i was now employed and no longer a student and i live in a different area. BUT, for this luxury i was told i needed to pay an extra £200 just to say that i'm employed and no longer a student. I was finding quotes for £300 annually for my car with no telematics device when i moved back home. Customer service is useless. Can't express annoyance or tell them that you aren't happy with the service without the threat of cancelling my policy or hanging up (FYI i didn't use any language or aggression) I will definitely never use this company again”

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Posted 6 years ago

Hi, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Wouldn’t recommend this telematics company. I had a black box last year with another company and never had an issue so opted for a black box again. My acceleration has been on 0 most times, apparently this is due to the fact that the RPM is recommended to be maximum 2000, I drive on the motorway a lot and to stick to 2000 RPM i need to drive 45 miles per hour! It’s not safe. Rang to discuss a few times to no avail. After 3 months premiums went up to an extra £500 for the year. I currently pay £200 per month! Disgraceful company.”

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Posted 6 years ago

Hi Laura, We're sorry to read you're unhappy. your revs can help with acceleration but are not what's recorded. This looks at the forces put on the vehicle as you build and drop speed. The smoother you accelerate the higher the score would be. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“Very good, easy to use, very helpful”

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Posted 6 years ago

Hi Rory, Thanks for you're kind words, we really appreciate it. Cheers, Vicky

Posted 6 years ago

Hi Rory, Thanks, we're glad you've been happy with the policy. Cheers, Vicky

Posted 6 years ago

“Absolutely do not recommend this company! I was with them for my first year and renewed my for my 2nd year. After being with them for 4 months into my 2 year the exact same black box I had the first year apparently didn’t work any more and they cancelled my insurance. Me being in the army and currently based over sea and have limited access to internet and have no SIM card they cancel my policy , and had no second thought to try help me out and rejected My request to reinstate my Policy ! No thoughts for your customers , or any exceptions for being out of the country and having limited resources ! Marking me stress about thing like this when on operations , absolutely terrible customer service .”

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Posted 6 years ago

Hi Josh, We're sorry to read you've had issues with the device. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Very good updates always and have had money back too off my direct debits.”

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Posted 6 years ago

Hi, Thank you for taking the time to leave your feedback. We're pleased to read this. Cheers, Vicky

Posted 6 years ago

“Very good company give u money back when u drive good witch is a big bonus”

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Posted 6 years ago

Hi Sonny, Thank for the great rating and review. We're pleased to read this. Cheers, Vicky

Posted 6 years ago

“Was 100 then acceleration dropped to 0 out of know where for past week and half I know for a fact am not driving bad bunch of scammers”

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Posted 6 years ago

Hi J, We're saddened to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Lots of hidden charges. Tried to register for login account multiple and doesn’t work. They even tried to do it for me and still doesn’t work”

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Posted 6 years ago

Hi, We're sorry to read you're having issues with the portal. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews