WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great way to start my driving insurance with, recommend to all”

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Posted 6 years ago

Hi Lesley, Thanks for recommending us, we really appreciate it. Cheers, Vicky

Posted 6 years ago

“Very responsive, good for money giving young drivers a chance to get insurance on higher litre cars. Telematics box is fair and means a insurance price can be lowered even more”

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Posted 6 years ago

Hi Thomas, We're glad you're happy with the policy and find the telematics box helpful. Cheers, Vicky

Posted 6 years ago

“Wise driving is amazing. After just 2 months I got money back for my good driving and I couldn't be happier. Only thing I would change is when you check you're score and see that you have been marked down in a certain area I would like it to highlight possibly a time so I could understand better why my score was down”

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Posted 6 years ago

Hi Orrin, Thanks for taking the time to leave us your reviews. We're pleased you're happy with the policy. We take all feedback on board. Thanks, Vicky

Posted 6 years ago

“Wisedriving have been brilliant with me since joining their insurance. I’m very happy with the communication between them and myself.”

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Posted 6 years ago

Hi, Thank you for you're kind words. We're pleased you're happy with the service. Cheers, Vicky

Posted 6 years ago

“It's good”

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Posted 6 years ago

Hi Tatiana, Thanks, we're glad you think so. Cheers, Vicky

Posted 6 years ago

“The level of service provided by Wise Driving is absolutely shocking and beyond disgrace. Honestly stay far away from these scammers. I took out an insurance policy on the August 3rd 2019, apparently there is a 14 day period for the Black box to be installed. I have tried relentless this week to schedule appointment as the 14 day window ends on August 17th but there are no engineers apparently/ This was their response: "Dear Mr **** As per our telephone conversation please be advised the next available appointment will be on the 28/08/2019. This date well outside the 14 days that you get to get box fitted, this suggest the policy will definitely cancel before that date as an extension would not be granted because we have tried to get in touch with you to book the appointment but were not available. You will receive an email confirming when your policy will cancel, all cancellation charges will apply in line with our terms and conditions. If you have any questions or would like to discuss your policy, please call our Customer Services team on 01733 308358 and we'll be happy to talk things through with you, we're here 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays. Yours sincerely, The WiseDriving Team" I was made to understand their party installation company Diareyes contacted me on August 13th to book an appointment so now they have no engineers until August 28th. Funny enough, It's my fault for not booking an appointment on time though it's still within the 14 day window and to make matters worse, they can actually extend the period to 21 days, which means they have until August 24th to install the telematics device but guess what, there are no engineers available until August 28th so it's my fault. I've lost £169 which was paid as deposit and then will get charged termination fees, the figure is unknown at this stage thus I wait their cancellation with costs... Also I will be charged £150 for the installation of the Telematics device bearing in mind, it cant be installed because there no engineers available until August 28th. The customer service is very very poor and I'm seriously considering legal action against these fraudsters. Client reference 4417261/001”

Helpful Report

Posted 6 years ago

Hi, We're sorry you've had issues with your box install. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Friendly, helpful and insurance is not expensive for new driver with Black box with WiseDriving.”

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Posted 6 years ago

Hi Daniel, Thanks for choosing WiseDriving and leaving us your feedback. We're glad you've been happy with your experience so far. Cheers, Vicky

Posted 6 years ago

“Brilliant way to keep drivers safer and drive better by giving them Incentives of giving money back”

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Posted 6 years ago

Hi Dominic, We're pleased you're seeing the benefits of a telematics policy. Thanks for the great rating and review. Cheers, Vicky

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Hi, We're glad you're happy with the service you've received. Cheers, Vicky

Posted 6 years ago

“Terrible service I'm now left with no insurance as the black box is not compatible with my car. These are cheap for a reason! Finally been offered a £90 refund but now stuck until it goes into my account, so unless you can afford the loss, I'd avoid at all costs. There are more reliable courteous companies out there who value your business”

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Posted 6 years ago

Hi, We're sorry to hear you've had issues with the box. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Stay away from these criminals far away, I have evedince of them cheating me yet they continue to hide from the truth. CRIMINALS.”

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Posted 6 years ago

Hi J, We're saddened to read you're unhappy with the experience you've had. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“After sorting out a clerical error made when setting up the insurance it has been a most rewarding experience to be with wise driving.”

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Posted 6 years ago

Hi Adam, We're sorry to hear there was an issue at the start of the policy but we're glad this was resolved for you and you're happy with the experience you've had since. Thanks, Vicky

Posted 6 years ago

“Very difficult to add a driver for a short period eg a holiday”

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Posted 6 years ago

Hi, We're sorry to hear you've had issues adding a driver. The cover provided is determined by the insurer and they will not always cover everything. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Ur staff seem friendly and helpful”

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Posted 6 years ago

Hi, Thanks for your kind words and great rating. Cheers, Vicky

Posted 6 years ago

“A one star rating is even too high. Absolutely disgusting company, very unfair and inconsiderate of people’s living situations. Cancelled my policy after only a month of having it due to having one bad event with a black box. Cancelled the policy and gave me only 6 days to find a new insurance company. When told my situation they continued to tell me there is nothing they can do. Would not recommend this company to my worst enemy. Absolutely FOUL.”

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Posted 6 years ago

Hi, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Absolute joke of a company! Still waiting for a refund after two weeks! Bare in mind my insurance was £850.00 for the year then they added an extra £400.00 on to be paid was threatening to cancel my policy if wasn’t paid then when I paid it they got back in touch with me a month later asking for £623 to add more mileage. I have cancelled the policy and waiting on a refund which every time I ring I keep getting fobbed off. Imagine if I owed them money? The emails would be getting sent constantly. I would avoid this company. Oh then they wanted to charge me £90 to take the black box out even though I paid £150 for it to be put in!!!!”

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Posted 6 years ago

Hi, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“They paid me some money back for good driving, then the next month they made me pay more to then even though my black box score was 71. RIDICULOUS!!”

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Posted 6 years ago

Hi Rachel, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Easy to get money back if driving wisely. Still need to see the likely hood of premium increasing...”

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Posted 6 years ago

Hi, Thanks for the great rating and review. We're pleased to read this. Cheers, Vicky

Posted 6 years ago

“Very good and fair”

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Posted 6 years ago

Hi Ahmed, Thanks for the great rating and review. Cheers, Vicky

Posted 6 years ago

“The blackbox is work very good, and my fee is reduced.”

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Posted 6 years ago

Hi Laszlo, Thanks, we're glad you think so. Cheers, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews