WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel like I got a good deal with Wise driving, just got £200 back for driving well. My parents can monitor my driving on the app so they like it.”

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Posted 6 years ago

Hi, Thanks, we're pleased to hear this. Cheers, Vicky

Posted 6 years ago

“I paid for the policy on the 6 Sept 2019 with the start date of the policy on the 7 Sept 2019. Almost immediately after I signed up, I decided that driving with a telematics box was not something I would be happy with. I sent an email thorough their contact us web page, requesting the cancellation of my policy within minutes of the transaction. I would have phoned but this was about 10pm and the phone lines were closed. When I had not heard back after 2 days, I phoned them and was told that I should have used a different email address to contact them which would have produced a quicker reply. As a result I have not been able to cancel my policy in time before the start date and have had to pay for cover. I feel it is completely unacceptable and unfair to expect the customer to know which email address is preferred and therefore would generate a quicker response. Unhappy customer.”

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Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Very good.”

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Posted 6 years ago

Hi Gintare, We're pleased you're happy with the policy. Thanks for the great review and rating. Cheers, Vicky

Posted 6 years ago

“I think wise driving is very good and would recommend it. Because it help you by giving you feedback how you can improve and if you listen and improve and your driving is good your premium changes which is very good.”

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Posted 6 years ago

Hi, Thanks for leaving us your feedback. We're pleased you're happy with the policy and find it helpful. Cheers, Vicky

Posted 6 years ago

“The way they just up your premium even when driving safely and having no accidents. Absolute con. Looking for a new insurer”

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Posted 6 years ago

Hi Adam, We're saddened to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Selling my car and the costs to cancel are ridiculous. Even though I have had a policy for a few years they still want to charge for the box, surely this is now paid for. Spoke to customer service agent today and she could not even give me a cost I will need to pay to cancel until the actual day, even though I said do it as if today. I need to make sure I am not out of pocket selling the car. She also could not explain the commission cost. Seems you are charging commission when its already been included in the monthly payments.”

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Posted 6 years ago

Hi, We're sorry to read you're unhappy. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Fantastic insurance company with so much transparency!!. Very competitive prices as well!”

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Posted 6 years ago

Hi, Thanks for your positive comments. We're glad you're happy with the price and the policy. Thanks, Vicky

Posted 6 years ago

“Everything I have done with wisedriving has been a shambles. Avoid using this insurer at all costs. Terrible , rude and arrogant customer service. General incompetence in their methods. They cancelled my policy without calling me once to warn me because their black box readings weren’t coming through. They claim because they sent me an email asking me to contact them it was enough to cancel my policy even though I responded to the email in the given timeframe. Bear in mind they sent me a similar email the month before and after scrambling to call them in fear I was told it was an error on their side.”

Helpful Report

Posted 6 years ago

Hi El, We're saddened to read you're unhappy with the service you've received. Notices of possible cancellations are issued out via email, post and text message to make sure you are aware. These also state you will need to call, to discuss any issues. If you would like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“Very good insurance company to go with”

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Posted 6 years ago

Hi, Thanks! we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“Very informative and keeps me informed”

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Posted 6 years ago

Hi Ben, We're pleased to read this. Thank you. Vicky

Posted 6 years ago

“I found the information about the insurance by the internet, It is a good idea with the black box but, i think "it's a must" for all drivers!!! e.g. I drive from 1989 with my European driver license, and I change to UK one this year, I think if I handle with the left side driver, is not to be worries about the right side.”

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Posted 6 years ago

Hi Marius, Thanks for taking the time to leave us your feedback. We're glad you feel the telematics has helped with your driving. Cheers, Vicky

Posted 6 years ago

“Wisedriving have kept in touch and the dashboard has allowed me to monitor my driving score. After two months I received a refund on my insurance which was well received. Excellent insurance company.”

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Posted 6 years ago

Hi Jevan, Thanks for your kind words, we're glad you're happy with the policy and earning money off through safer driving. Cheers, Vicky

Posted 6 years ago

“Wise driving have been easy to be insured with! I have had no issues at all and with the black box policy it’s not so strict when you have to stop urgently! Or accelerate safely. My score this month was 81 out of a possible 100 and I revived £151 back off my yearly premium! Amazing”

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Posted 6 years ago

Hi Joshua, That's great! thanks for taking the time to leave us your feedback. We really appreciate it. Cheers, Vicky

Posted 6 years ago

“Very informative and helpful”

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Posted 6 years ago

Hi, Thanks! we're pleased you're happy with the policy and are finding it helpful. Thanks, Vicky

Posted 6 years ago

“I like the WiseDriving because of the way that you are close to your members to help them get better.”

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Posted 6 years ago

Hi Eric, Thank you for you're kind words. Our main priority is our customers and the service we provide. Cheers, Vicky

Posted 6 years ago

“Impressed - price was fair with other insurers although still higher than we would like. However young female with no no claims of her own this was what we expected. Pleasantly surprised by the honesty of the insurer to actually refund premiums based on driving quality. Didn't think it would actually happen.”

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Posted 6 years ago

Hi, We're pleased you and your daughter are happy with the policy. Thanks, Vicky

Posted 6 years ago

“Very good insurance company. Very fair and great rewards for good driving”

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Posted 6 years ago

Hi, Thanks for your kind words and the great rating. Cheers, Vicky

Posted 6 years ago

“Very good. Cheap and easy to talk to when any problems arrived”

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Posted 6 years ago

Hi Andrew, Thanks for the great rating. We're pleased you're happy with the price and service provided. Cheers, Vicky

Posted 6 years ago

“Couldn’t complain at all so far”

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Posted 6 years ago

Hi Sakhile, We're pleased you're happy with your experience so far. Thanks, Vicky

Posted 6 years ago

“Excelent customer service definetly recomended.”

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Posted 6 years ago

Hi Roxana, We're pleased you've been happy with the service. Thanks for recommending us and leaving your feedback. Cheers, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews