WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

Visit Website

Write Your review

Tell us how WiseDriving made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Add miles and I must to pay more extra for £270/month for Peugeot 1.1 petrol ... for adding 2500 miles.... and I have black box .... no accident....”

Helpful Report

Posted 6 years ago

Hi CSL, We're sorry to read you're unhappy. Making changes to the policy details can affect the price. The cost of insurance is based on the details and how they affect the chances of a claim being made. By driving more miles this can increase the chances of an accident. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“I am very glad I chose WiseDriving. Would definitely recommend to anyone looking for a reliable and best insurance company.”

Helpful Report

Posted 6 years ago

Hi Rturna, Thank you so much for your kind words and for recommending us! We're pleased you're happy with the experience you've had with us. Cheers, Vicky

Posted 6 years ago

“Highly recommend!!”

Helpful Report

Posted 6 years ago

Hi Kian, Thanks! we're glad to hear this. Cheers, Vicky

Posted 6 years ago

“Apparently my blackbox was either a dud or not installed correctly (even though it was installed by a mechanic!) and then they cancel my insurance after a matter of days, no refund, no option to prove it was installed, nothing. No customer support or regard to ensuring customers are happy at all. Without doubt one of the poorest businesses practices I have experienced. When challenged they responded 'Well, we didn't receive communication from you saying you couldn't install it or that it wasn't working?' .. well no sh*t, I thought it was done correctly.”

Helpful Report

Posted 6 years ago

Hi, Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky

Posted 6 years ago

“I love that I'm able to check my rating and improve wherever is necessary”

Helpful Report

Posted 6 years ago

Hi, We're pleased to read this. Thanks, Vicky

Posted 6 years ago

“Surprisingly straight forward and no false claims. I was concerned about being charged more but I actually earned money back within 2 months and was informed about everything along the way”

Helpful Report

Posted 6 years ago

Hi, We're glad you're happy with the service you've received. Thanks, Vicky

Posted 6 years ago

“I want to give very good, but I want to put my wife as a second driver but they said your wife not working and we can’t put as a second driver also I work restaurant sometime I finish 11 pm and I am not allowed to drive after 11 , I think that should be fine because I drive on motorway and 11 clock it’s empty motorway.”

Helpful Report

Posted 6 years ago

Hi, Some changes to the policy and insurer will not accept as it changes the policy to be to high a risk for them to cover. In regards to driving at night, there is no curfew so you are able to drive at any time, but driving between the hours of 11 pm and 5 am will affect the time of day score. It is a common misconception that as the roads are quieter at night this means that you’re less likely to be involved in an accident. A higher number of accidents happen during the day, so people think It’s more dangerous to drive during the day. This is not the case, based on the number of cars on the roads a higher percentage are involved in accidents at night and these are typically more serious. This is the reason this area is looked at in regards to the score. If you'd like to discuss this further please feel free to send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“Great pricing and chance to lower insurance if you drive sensibly. Would recommend to new drivers who are looking to drive safely and save some money on the side.”

Helpful Report

Posted 6 years ago

Hi, Thanks for taking the time to leave us your review. We're pleased to read this. Cheers, Vicky

Posted 6 years ago

“Been with wise drive for around 2 months, excellent quick service, easy website to use and rewarding, many friends have a black box and pay more than what I do and do not get a lot of features such as the rewards part.”

Helpful Report

Posted 6 years ago

Hi Lorna, Thanks for the great rating and review. We're pleased you're happy with the policy. Cheers, Vicky

Posted 6 years ago

“Very satisfied with the service and grateful for the reduction in premium for driving well ... it’s a nice surprise to get money back 😊”

Helpful Report

Posted 6 years ago

Hi, The service we provide is our main priority so thanks for validating our efforts and leaving a lovely review. Cheers, Vicky

Posted 6 years ago

“A good insurance company would be very good if it was a little bit cheaper.”

Helpful Report

Posted 6 years ago

Hi Callum, Thanks for leaving us your feedback. The higher the driving score the more you can save on the insurance price. Thanks, Vicky

Posted 6 years ago

“Appalling service. Wouldn't send an engineer out to have a look at my box as it doesn't fit my battery. Then was told I had to cancel my insurance because of this and tried to charge me all the cancellation fees. Stay clear of Wise Driving.”

Helpful Report

Posted 6 years ago

Hi Katie, Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky

Posted 6 years ago

“Excellent service also blessed with moneyback in terms of reduced monthly direct debits because of my good driving which is been monitored by black box. Thank you 😊”

Helpful Report

Posted 6 years ago

Hi Vaibhav, This is great to read! Thanks for the great review and rating. Cheers, Vicky

Posted 6 years ago

“All customer advisors are so friendly and helpful. Best insurance company I’ve been with by far!”

Helpful Report

Posted 6 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thank you! Vicky

Posted 6 years ago

“Always keeps me informed with what’s happening with my Policy and polite staff”

Helpful Report

Posted 6 years ago

Hi Alfie, We're pleased you are happy with the communication you've received and the policy. Cheers, Vicky

Posted 6 years ago

“My elderly neighbour had his identity stolen, probably from the voting register. His name and address were used to secure car insurance with a number of companies. The policies were then cancelled. The companies then wrote to my neighbour confirming cancellation apart from WiseDriving who also included a threat to collect a cancellation fee. All the companies except WiseDriving achknowledged the phone call to inform them of the identity theft. Yet despite four phone calls and a letter to the CEO, Mr Munro, all providing WiseDriving with police crime numbers - this company is still sending letters to my neighbour and now has twice threatened him with a debt collection agency. If this is how they behave I would have a very hard think before you give them your business.”

Helpful Report

Posted 6 years ago

Hi Peter, We're sorry to read this. Please can you ask your neighbour to contact us via private response and we can look into this for him? Thanks, Vicky

Posted 6 years ago

“Got covered instant with easy payments instalments”

Helpful Report

Posted 6 years ago

Hi Muhammad, We're pleased you're happy with the price and cover. Cheers. Vicky

Posted 6 years ago

“It nice seeing your performance on the chart. It's very helpful. Love it😊”

Helpful Report

Posted 6 years ago

Hi Ijeoma, We're glad you find the dashboard helpful and easy to use. Thanks, Vicky

Posted 6 years ago

“Prompt and punctual service”

Helpful Report

Posted 6 years ago

Hi Ian, We're pleased you're happy with the service. Cheers, Vicky

Posted 6 years ago

“Do not use this comlany .they took £204 from me and will not I've it back. I called over 60 times to get a black box fitted and they never once picked up the phone. Because I complained about this they cancelled my insurance without telling me. I got pulled over by the police and I'm in danger of losing my licence. Every time I call them too discus they hang up the phone. PLEASE DO NOT USE. also worth mentioning the moment you get insurance from they they up your monthly cost without any warning. They 're rude nAsty people”

Helpful Report

Posted 6 years ago

Hi Francesca, We're sorry to read you're unhappy, we're aware this has been looked into further for you. In regards to cancellations, notices are always sent out 7 days prior via email, post and text to make sure you're fully aware that the policy is at risk of being cancelled. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews