WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No received my money”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@wisedriving.com, and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Good insurance rate”

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Posted 5 years ago

Hi Rizwana, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“Easy to fit the box and the app is easy to use”

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Posted 5 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn.

Posted 5 years ago

“Very poor costumer service and very unhelpful over the phone. T&Cs are not clear enough and very unreasonable service from this insurance company. Would not recommend at all.”

Helpful Report

Posted 5 years ago

Hi Umaiya, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Brilliant company! So happy I found them!”

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Posted 5 years ago

Hi Christiana, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Regards, Dylan

Posted 5 years ago

“Very poor. My insurance has been raised by over £100 monthly due to poor driving score, but I didn’t even get a warning to improve it. Very unprofessional, money taking company.”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Regards, Dylan

Posted 5 years ago

“Very happy. And easy to use.”

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Posted 5 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Regards, Dylan

Posted 5 years ago

“customers service team very helpful, my policy went down due to good driving. fantastic”

Helpful Report

Posted 5 years ago

Hi Lillian, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 5 years ago

“Good honest information”

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Posted 5 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, Kathryn.

Posted 5 years ago

“I am a learner driver and this policy was first ever insurance on my very first car. The first problem I had was I asked for the telematics box to be fitted by them however after 2weeks of arguing I ended up paying extra money out to have the box fitted by a mechanic. Second problem was last month when I received a driving score update my score dropped from 98 down to 66 and I had to pay 168.00 extra premium I told the staff that I have paid my insurance up for the year and they are not allowed to charge extra until my renewal date so I ended up paying it because they threatened to deactive my insurance policy. 3rd problem I rang in to see how my policy would be affected by covid 19 outbreak like mention before I'm a learner driver so need an full liecence driver in car with me to be able to drive the car got told of the adiver that as I have to self isolate due to underlining health issues I will not be charged for any further driving score premiums so I was happy with that until I received an update on my driving scores this email stated that my score dropped again down to 53 but this time in stead of charging me the 168.00 or more they charged me 103.60 which is strange as my score was even lower than the month before so been in arguement for 2weeks and ended up canceling policy spoke to action fraud team about company and fca and found out that they are not regulated by the fca as there call center is outside the EU and had it also confirmed that they can not charge a canceling fee by law no more and what I researched on black box annual premiums they are not allowed to charge monthly if u have paid annually for driving scores so my advise cutyour losses if you are with them and if u are not THEN AVIOD.”

Helpful Report

Posted 5 years ago

Hi Miss Kyrena, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. We state in our Terms and Conditions that your driving behaviour score can affect your premium throughout the policy term. We request all customers read and understand the Terms and Conditions before they set up a policy. This information is also included in all of our Welcome Packs that are issued to new customers. As a company that is based in the UK we are regulated by the FCA and adhere to their guidelines. We do have a contact centre in South Africa, however, the company's head office is based in the UK. We'd like to investigate the issues you have raised further, if you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Stay safe whit WiseDiving👏”

Helpful Report

Posted 5 years ago

Hi Marius, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 5 years ago

“Im very pleased with the Insurance company and find their service affordable and easy to navigate their website.”

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Posted 5 years ago

Hi, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“Not the best customer service”

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Posted 5 years ago

“good value insurance with advice on driving throughout the year.”

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Posted 5 years ago

Hi Alan, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Kathryn.

Posted 5 years ago

“Very good , I loved this insurance”

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Posted 5 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“Cheapest insurance around. Really glad I looked around 👍🏻 Get emails regularly to keep me up dated about my driving”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“I am satisfied with the service.”

Helpful Report

Posted 5 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 5 years ago

“Great company love the idea of being rewarded for driving good I’ve had a big chunk took of my insurance very happy”

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Posted 5 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“Excellent pricing of Policy and amazing colleagues on the customer service line.”

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Posted 5 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 5 years ago

“Terrible service. You recorded me as having the same accident twice and then told me that because I’d written off 2 cars in the same day, I am now uninsurable. When I called up to get this fixed, you put me through to various different departments until I eventually gave up with being on hold.”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews