WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,542 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My insurance went up with a good score.”

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Posted 7 years ago

“I don’t think it’s fair to get a yearly price for insurance then your price to go up and down , I don’t understand how this can be acceptable ? .. I also think the black box is a stupid idea for older drivers.”

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Posted 7 years ago

“It's been 8 months with you and I am driving good, my scores are always 95 and not getting any discount.”

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Posted 7 years ago

“I have to pay a little higher at the start thinking the discount will be great ( as recommended by my friend) however it wasn't considering I have driven quite well.”

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Posted 7 years ago

“My price was reduced only one in 6 months”

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Posted 7 years ago

“Poor customer service, they charge the wrong amount and don't apologise”

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Posted 7 years ago

“Haven’t saved anything can’t wait to leave”

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Posted 7 years ago

“Scott doesn't move. Been told it's my driving but it's not”

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Posted 7 years ago

“Solicitors have done more for me than the claims team of Wise Driving/Highway”

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Posted 7 years ago

“Scoring system is complicated.”

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Posted 7 years ago

“Although I am happy I received a reduction on my payments through my good driving, I am still annoyed that I was still charged a fee for one missed payment after explaining that my wallet had been stolen and the bank cancelled all direct debits. Despite advising your representative I was threatened that my policy would be cancelled if I missed a payment”

Helpful Report

Posted 7 years ago

“Wise Driving make it very difficult to contact them. There is a charge for contacting them by telephone and they prefer emails. I have tried to email them several times to simply change a Direct Debit date but get no reply. Also, Wise Driving contacted my saying my account was in arrears by £129.92, the exact amount that they had written to me the week before to tell me that I had been refunded for safe driving. They wouldn't speak to me until I had paid off the arrears and never replied when I pointed out their error. Poor service.”

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Posted 7 years ago

“Told me to use online after a long phone call. I used online an it Never worked then I had to call back to solve my insurance out. Bit of a joke”

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Posted 7 years ago

“I am a new driver and when I set up my cover I only inputted online 4000 miles. I was not advised that this was perhaps too little. when the milage was running out I called and spoke to an operative at length and she explained that I needed to buy extra miles. from my understanding we had discussed over 8000 miles to add. she stated that I could do it over the phone with her but I would incure a administration fee or I could do it online on my dash board. I stated to her that had never been able to access it as it wouldn't let me in with the details I had and could not let me change the password. the lady stated that she would help me with my dashboard and the milage quite was waiting for me to approve online. I did as per her instruction, remembering I have not done anything like this before. I was charged £318 for these extra miles and I believed that I had enough to last me till the end of my policy. I have recently had an email stating that again I am within 500 miles of my limit, and already am paying yourself £236 a month to you. which is very hard to manage. I have sent a few emails which haven't really been very useful. I was quoted 7000 miles for and extra £272. I am struggling to understand why inwas charged £318 for apparently 1352 miles and quoted that's last night. I can't afford to keep adding miles when I feel like I have been ill advised. I need help with this matter and I have paid so much for this policy.”

Helpful Report

Posted 7 years ago

“The acceleration monitoring is too sensitive and doesn’t correspond to real world driving, you are taught when driving to keep up with the traffic and when you do you get penalised for it.”

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Posted 7 years ago

“Too expensive, always seems to be a hidden cost or “undisclosed premium” the people I’ve dealt with have been lovely however as a company and a new driver, I feel completely ripped off and had to do all the phoning around to find out information that isn’t clear or available online. The website updates are good and the money back if you’re a good driver is great however when I’m charged almost £400 to change my car details for less than 6 months it isn’t that much help!”

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Posted 7 years ago

“I have been with wise driving for just under a year now and seem to have nothing but problems. First of all i had to change my address that my license was registered to even after explaining i am in the armed forces and would like to have my mail sent to my home address rather then camp but that wasn’t allowed for some reason. Secondly they said i had to change my email address because the emails they were sending werent going through to the registered email address,however, have received an email asking me to do a questionnaire.”

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Posted 7 years ago

“Tbh i still struggle to see the benefits as my premium is ridiculous £135 a month i dont drive erratic and dont get any communication at the end of each month informing me what my monthly premium will be.”

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Posted 7 years ago

“Well firstly, the blackbox it's too sensible and as an example: if I am in like 30mph and need to reduce the speed and by mistake I put the car in the 2nd gear instead of the 3rd gear, the blackbox takes it like a hard braking and penalises me... Also if I don't accelerate like a granny, and I accelerate normally the black box says that I accelerated too quick and penalises me which it's not good... And the last: the price of the insurance for third party it's a bit high too.”

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Posted 7 years ago

“.............”

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Posted 7 years ago

WiseDriving is rated 3.6 based on 4,542 reviews