WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,542 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,542 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You charged me extra money for “poor” driving which I do not think is acceptable as I have been driving very reasonably.”

Helpful Report

Posted 7 years ago

Hi Ross, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Rising my premium when I’m struggling with money”

Helpful Report

Posted 7 years ago

Hi Marley, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“I am disappointed after reading such good reviews, which was a big part of the decision to take out my policy with you, to have had problems since the start. Firstly with the engineer cancelling three times before installing my box which triggered messages telling me my policy would be cancelled for something that was out of my control (I assume this is because they are another company and poor communication between the two means the automated messaged are still sent). This engineer confirmed the documents he took photo's of were correct and would be uploaded. This did not happen and it turns out my no claims discount was not uploaded. As I do not check my personal emails every day it was not until a received a text message saying my policy would increase that I contacted the team to discuss. I then emailed the documents from my work email and cc'd in my personal email. Asking for a reply to my work email or a call/text should there be any problems, which I did not receive. Then after a text saying my good driving score meant my premium would go down I called to confirm they had received my no claims. I find out that this is not the official no claims document. As this is my first year of no claims I have not had to this before. After providing the right document I am now in a battle to try and get the money returned to me that I have paid and it seems each time I call the advisor is contradicting his predecessor. I hope this is resolved soon or I will not be staying with wise driving.”

Helpful Report

Posted 7 years ago

“No discounts yet and had nothing but problems and hiccups, threatening of extra charges.”

Helpful Report

Posted 7 years ago

Hi Charlie, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 7 years ago

“I’ve been overcharged on a premium”

Helpful Report

Posted 7 years ago

Hi Ben, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky.

Posted 7 years ago

“False information about ownership nearly got my insurance policy cancelled”

Helpful Report

Posted 7 years ago

Hi Jordan, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky

Posted 7 years ago

“I entered the wrong month for my husbands DOB - I tried to call customer services immediately but couldn't get through - same for the next week just no answer on hold for long periods. I gave up and tried again last week, managed to get through and was told it would cost over £100 to change his DOB by one month. I complained and they tried to put me through to a supervisor, on hold for 15 mins, told a supervisor would call me back within 48 hours. Didn't happen. Still waiting. Also had no idea when I bought policy that it could go up and down - very misleading - still don't understand how much that happens? or what to expect? No information online. Received an email to say my policy had changed amount but it said by £0. Again confusing - again no answer on customer service. Absolutely appalling service. Lots of my friends have youngsters just passed their test and we all talk about which insurer we use I wouldn't recommend you to anyone. I still want a call back about the DOB issue - not that anyone cares...is there even anyone there?”

Helpful Report

Posted 7 years ago

Hi Sinead, We’d like to apologies for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 7 years ago

“Your score decreases way too fast but barely ever goes back up no matter how good driving is.”

Helpful Report

Posted 7 years ago

Hi Yusef, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Cheers, Vicky

Posted 7 years ago

“My account details were not updated on numerous occasions, so I was continuously being asked for dates to book my tracker in. Long hold times. Some staff are polite & helpful. Tracker is very harsh against breaking etc.”

Helpful Report

Posted 7 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“When I logged in there was no information to tell me how my driving was going and one of my months is completely blank even though I have be driving through out the month”

Helpful Report

Posted 7 years ago

Hi Anton, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer the queries you have. Thanks, Vicky.

Posted 7 years ago

“The black box couldn't be installed on Monday. Spoke to a lady in customer care who was very helpful and arranged for it to be fitted Yesterday PM. Then an email to confirm AM fitting. This was carried out. However I'm still getting text messages to say it hasn't been fitted and they are going to cancel the insurance. Got through to the black box people who tell me the car isn't on their system. Been trying to contact customer care for over 2 hours now. I also cann't lot in. I requested a new password, which was sent but still won't allow me access. They tell me the cancelation process keeps hold of the deposit we paid. Don't know where we go from here as the Black Box is fitted into the car”

Helpful Report

Posted 7 years ago

Hi Beverley, We do apologize for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Vicky.

Posted 7 years ago

“Very expensive”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“Black box rating Is unfair I drive well and it feels impossible for the black box to think the same I have permently low level and feels like the company will make any excuse to put ass ons onto your insurance”

Helpful Report

Posted 7 years ago

Hi Jordan, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Having problems trying to access my policy, forgot my username, tried to retrieve it through the forgotten password option on the login page due to it normally asking for an email address but asked for the username instead then spent an hour and a half on hold trying to get in contact with customer service to sort it to then not get through to anyone at all, actual shocking service”

Helpful Report

Posted 7 years ago

Hi Kirk, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Charged me extra because of course noting was written in the notes when I clearly say a day as time but you change it on a Sunday when I said I was at work”

Helpful Report

Posted 7 years ago

Hi Rhys, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks Vicky.

Posted 7 years ago

“At present 3rd attempt to get the black box fitted think the companys needs to work together to inform there customers of changes to the time of the fitting of the black box. Had an afternoon appointment to get box fitted but they sent an email at 11.03 to say they were cancelling my policy if i dont arrange to get the black box fitted and guy who came to fit it says he was here at 11.30 .how can u send an email saying u will cancel a policy if black box is fitted half an hour before u are due to fit the black box . ermm afternoon means afternoon not before eleven .but to be fair they said they would not charge me 45 pounds for missed appointment . will keep u all informed when i eventually get the black box fitted on the 26th of april.lets hope its worth the hassle ive had so far.seemingly they told me on the phone that they changed it to an am appointment pity u forgot to let me know. as the last message the night before said pm on the 2oth april 2018.”

Helpful Report

Posted 7 years ago

Hi Meikle, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks Vicky.

Posted 7 years ago

“I got a letter saying my policy will be cancel. I am trying 2 days for hours to ring and speak to someone and nobody answers. I send emails and they never responded. My report is good but no the time and place (0 score) I only drove the car 2 days during the day since I had the black box. There is no one to speak with and discuss about it.”

Helpful Report

Posted 7 years ago

Hi, Thanks for making us aware of this - we're sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks Vicky

Posted 7 years ago

“Can't get a hold of anyone and haven't had an update in my driving for about 6 months. Sent about 5 emails.”

Helpful Report

Posted 7 years ago

Hi Miss Styles, We are sorry to hear this. We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“Your car insurance quotes are a scam. When inputting my details for a quote - I put that i had "0" no claims - the box automatically gave me 1 year and would allow me to enter 0. I accepted the quote and then received a letter asking for my 1 years no claim - explained the situation and then received additional premiums - Big Con! I have complained to the Insurance Omnibus services”

Helpful Report

Posted 7 years ago

Hi Joshua, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 7 years ago

“My insurance went up with Our any email or anything they now av my email no claims ..and still take out hundred and eighty 6 pounds a month will be on fone 2moz 😠😠”

Helpful Report

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,542 reviews