WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience so far, my insurance has already gone down”

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Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. If there is anything that we could improve on, please let us know. Dylan

Posted 5 years ago

“I'm happy with your service. Thanks”

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Posted 5 years ago

“It's very good”

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Posted 5 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Dylan.

Posted 5 years ago

“Very efficient”

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Posted 5 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Dylan.

Posted 5 years ago

“It is a great insurance company until you get to the black box score review where it only says that your score is bad but they don t tell you how to improve it and instead they just charge you more.”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“WiseDriving is a fantastic insurance company with low prices and with a money back incentive due to good and safe driving wiseDriving is the insurance company to be with.”

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Posted 5 years ago

Hi David, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Regards, Dylan

Posted 5 years ago

“I didn’t have a good start they took ages to get my box fitted there Delay then threatened to cancel my insurance because the box hadn’t been fitted, then I couldn’t log in to my online account to upload my no claims so they cancelled it during xmas period when I couldn’t speak to anyone in that department, then charge me a premium for my no claims so basically my no claims mean nothing now because of the charge then to they charged me £35 admin fee and didn’t change my direct debit so it bounced and I got a fee off the bank a marker on my credit report so all in all it’s not been a good start I pray I never have to use them for a claim”

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Posted 5 years ago

Hi Tara, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Dylan

Posted 5 years ago

“I have only just started driving and I make some mistakes but this has helped me fine tune my weaknesses and my subscriptions have already come down each month and recieved a refund I can't believe it - very happy”

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Posted 5 years ago

Hi Joe, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Regards, Dylan.

Posted 5 years ago

“great communication via your email process plus the online tool for checking how my driving has been is fantastic, after using you for 2mths I have already received a payment from you for my excellent driving score”

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Posted 5 years ago

Hi Paul, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Regards, Dylan

Posted 5 years ago

“Good service”

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Posted 5 years ago

Hi Ben, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Dylan

Posted 5 years ago

“It is good to know that wisedriving keeps me up to date with my driving behaviour”

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Posted 5 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Dylan

Posted 5 years ago

“After paying my insurance for the year in full before it was due and had the black box fitted I was told the man who came to fit it would check my no claims bonus, he told me he had already seen it. I then received several emails to say I they hadn't received my no claims to which I replied by sending it by post. Another full amount was taken out christmas eve which took my full overdraft and was left without money over the festive period. I wouldn't recommend them and after my year finishes I will be doing elsewhere. I did finally get some money refunded but still have bank charges to pay. . .”

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Posted 5 years ago

Hi J, We do apologise for the way you feel you’ve been treated. We take all the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Dylan

Posted 5 years ago

“Good online service. Rewards for young drivers.”

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Posted 5 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thanks, Dylan

Posted 5 years ago

“Very bad service, They like to give you big fines Cancellation fee £75 for the box After you pay first instalment will charge £150”

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Posted 6 years ago

Hi Ilda, We’re sorry to hear this; we always try to provide the best experience possible for our customers. All fees that are applicable to our policies, are listed within our terms and conditions, which can be found on our website. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“I really do recommend this insurance company. Not only is it affordable insurance, the customer service they provide is excellent. Sadly had my parked car crashed into and as I’ve never had to report an accident before I was a bit useless over the phone but they went above and beyond to help, they’ve keep me updated throughout the process, got a really nice hired car whilst I’m getting everything sorted. Every single person I had spoken to was extremely nice and professional. As long as you pay your payments on time and if you follow their term and agreements I don’t see why you would have an issue. Been with them for 2 years and have not had a single issue.”

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Posted 6 years ago

Hi Kierah, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Dylan

Posted 6 years ago

“Would never use this company again, refuse to accept that their is a problem with a black box fitted in my sons car, just so they can rank up premium. I've asked for independent analysis but refused, asked for another black box to be sent, again refused, all they keep saying is nothing wrong with data. I'm also insured on the vehicle and have been a professional driver for over 35 years and still get the same data as my son, all I got back in a message is how to drive better 🤬🤬🤬🤬, I'm probably getting some 18 year old kid on the other end telling me how to drive.”

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Posted 6 years ago

Hi Mike, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Dylan

Posted 6 years ago

“I'm not one to usually complain but the service and treatment I received from WiseDriving was absolutely appalling. They canceled my insurance after only giving me one opportunity to install the black box. The next available opportunity (when their installers were next in the area) was outside of their 14 day period so guess what they cancelled my insurance with immediate effect. They are now requesting a further £150 as a cancellation fee which means I would have paid them £250 in total for literally 6 weeks cover (total cost of insurance was £650). This company is running a racket and I will be making a complaint to the FCA and contesting this, please avoid at all costs. Ps. read Google reviews as well and you will see how appalling this company is.”

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Posted 6 years ago

Hi Khalid, We’re sorry to hear of your disappointment with us; We are aware of your situation and have passed this onto the relevant departments to ensure we act accordingly. Dylan.

Posted 6 years ago

“Good offers”

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Posted 6 years ago

Hi Bogdan, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Dylan

Posted 6 years ago

“Wise Driving is a very good insurance company and i would highly recommend for new drivers, i have been with the company for two months and already the price of my insurance has gone done as a reward for good driving. Couldn’t be happier with my insurance”

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Posted 6 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Dylan

Posted 6 years ago

“Very impressed with the service”

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Posted 6 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,548 reviews