WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,546 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went with this insurer due to the low price it offered. It’s mainly all online which I thought would be ideal. They judge your driving which is what a black box is for so no surprises there. However the access online is really poor. It states on mine that everything is perfect apart from acceleration - I could be biased but I don’t understand why it thinks it’s so poor and puts me at a 0 every time even when I pull away really slowly. There’s supposed to be a ‘tips on how to be a good driver’ but for the past several months this link has never worked, I’ve never been able to see what their recommendations are to improve my score. So basically if you have any deductions you won’t be given any guidance on why or how to fix it. I also tried to change the mileage of my car since it’s just sat going nowhere now and it just says there’s an error when you go to change it. It’s just generally a really poor website & experience online and I’ve been with Admiral who are super expensive which is why I changed providers but even their website was 10 times better than wisedriving. For an insurer that’s heavily online based I would expect much more. Just leaves me guessing on why my acceleration is soooo bad. Just seems out of proportion and they could say anything was bad and not have to prove why to you and just increase your premiums.”

Helpful Report

Posted 5 years ago

Hi Lucy, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details to, reviews@wisedriving.com, we can investigate further. Thanks, Jamie

Posted 5 years ago

“I forgot to send proof of my NCD and they added £100 a month to my policy, when I sent it they only to £70 off it so I’m paying £30 more than I was. Not great.”

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Posted 5 years ago

Hi George, When generating a quote you are provided with the information on what documents we require. Once you take up your policy, a new business email welcoming you to WiseDriving is sent, within this email, it confirms what documentation is outstanding. We provide a total of 28 days for you to provide us with these documents. We send out reminders within 14 days, 21 days and on the 28th day if your documentation is still not received, your NCB will be reduced and an Admin fee Charged. "Please note, if we don't receive your no-claims discount proof, we'll have to remove the no-claims discount from your policy. This may lead to your policy being cancelled or additional charges being made, so it's important to get it to us as soon as you can. If we have to remove the no-claims discount from your policy, we won't be able to reapply any no-claims discount protection if you subsequently provide proof. " As the documentation was not received in time, your NCB was reduced, you then provided your NCB and this was added back on. Yours Sincerely, Jamie

Posted 5 years ago

“Wise Driving is very helpful in sorting out issues and offers excellent rewards for sensible driving.”

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Posted 5 years ago

Hi Mohammad, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, jamie

Posted 5 years ago

“Easy to deal with & reliable.”

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Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 5 years ago

“Poor customer service”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to, reviews@wisedriving.com, so we can go over this with you. Thanks, Jamie

Posted 5 years ago

“Quick delivery of black box with no hassle. Wise Driving app has been great and has helped me to improve my driving and lower my premiums.”

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Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards, Jamie

Posted 5 years ago

“Happy about the price”

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Posted 5 years ago

Hi Peter, Thanks for the great review. regards Jamie

Posted 5 years ago

“Amazing service”

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Posted 5 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, Jamie

Posted 5 years ago

“Really great service. Friendly helpful staff. Thanks to Wise driving I could afford to include my daughter on my insurance.”

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Posted 5 years ago

Hi Sally, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Thanks, Jamie

Posted 5 years ago

“I’m always getting emails on updates, if I need help or I need to contact them they get back to me fast and they are very friendly.”

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Posted 5 years ago

Hi Georgia, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Regards, Jamie

Posted 5 years ago

“Amazing for keeping me on top of my driving. After two months my monthly payments went down by£20 due to good driving. Love it”

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Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Regards, Jamie

Posted 5 years ago

“very good system”

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Posted 5 years ago

Hi Ratan, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving. Cheers, Jamie

Posted 5 years ago

“Very affordable car insurance. Every person i have spoke with on their customer service team were very helpful and friendly and their online account is very easy to use.”

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Posted 5 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, Jamie

Posted 5 years ago

“Excellent service and a brilliant concept to reward young drivers for safe driving”

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Posted 5 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Jamie

Posted 5 years ago

“Lovely company Good people & value for money”

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Posted 5 years ago

Hi Sam, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Jamie

Posted 5 years ago

“Very good insurance company, very easy to contact them”

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Posted 5 years ago

Hi Manuel, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, Jamie

Posted 5 years ago

“Terrible company and rude staff. If you cancel within 14 days you get a £75 charge fee which is ridiculously high. I wish I`d never signed for the insurance and I will never recommend it to anyone.”

Helpful Report

Posted 5 years ago

Hi Antioco, We’re sorry to read of your unfortunate experience with our customer service team and we have made the relevant teams aware. The cancellation fee of £75.00 is in our terms and conditions. When taking up a policy it states; "By clicking continue, you accept the assumptions as listed above, our Terms and Conditions which include full details of our charges and our Privacy Notice which explains how we protect and use your information." To have proceeded with the quote, you would have needed to click the button 'Accept & Continue'. You can find our fees under section 4 of our terms and conditions; it states the following: "Your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received." Yours Sincerely, Jamie

Posted 5 years ago

“Can’t wait to use this to see how I drive”

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Posted 5 years ago

Hi Sven, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thank, Jamie

Posted 5 years ago

“All good I can’t wait to be useing it to see how I drive”

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Posted 5 years ago

Hi Sven, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards, Jamie

Posted 5 years ago

“No issues so far”

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Posted 5 years ago

Hi, Thank you for taking the time and providing us with a review. We are pleased you are having a good experience so far! Regards Janat

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,546 reviews