WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very east setup of policy and everything raly good”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, jamie

Posted 5 years ago

“I can not fault wise driving best first company and still want to continue with you !”

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Posted 5 years ago

Hi Leanne, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“So I asked for my NCB proof at the end of my policy and i wsa due to get 3 years NCB however when i recieved the proof, Wisedriving told me i had 0 years NCB. I had an accident during the year however it was not affected as i was not at fault and third party driver admitted it was their fault so i claimed off there insurance. Wise driving fix it up or i'll be taking you to court i have proof of insurance statements before my renewal stating i had 2 years.”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details to, reviews@wisedriving.com and we’ll be able to investigate. Thanks, Jamie

Posted 5 years ago

“i started with WiseDriving a few months bank amd really happy with the reviews they give me amd how they tell me my scores online.”

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Posted 5 years ago

Hi Brooke, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 5 years ago

“Very good service. Quick and easy. Lovely staff on other end of phone . Thank you.”

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Posted 5 years ago

Hi Mrs Dyet, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback. We really do appreciate it. Thanks, jamie

Posted 5 years ago

“Very professional company offering a great service”

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Posted 5 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, jamie

Posted 5 years ago

“Seem to only have contact once in a blue moon rather then constant driving reviews. When I first took the insurance out I told them the box wouldn't fit onto the battery, that told me it would be fine, I fitted it incorrectly but still it was how I was advised, then my box wasnt connected for months without my knowledge and then I was treated with cancellation. Also I pay £70 per month yet my price has shot up £100 becasue my drivers score has gone up, I'm a self employed car valeter and with covid 19 I have 0 business and no income, it may be a game to insurance company's but to me it's a process that cripples my business rendering the past year of incredibly hard work into a failed business. Only renewed becasue of the cheap monthly price, knowing it would have gone up I'd have binned this black box off, also I may add I've noticed things like bad breaking scores come up yet dont realise that comes up from peiple pulling out and stepping out on front of the car. Too many things about black box driving has driven me up the wall, I was taught to get upti speed quick to help keep the flow of traffic, yet apparently this is seen as reckless driving. These black boxes are simpley made for people who have just past there test and drive incredibly slow, I dont condone bad driving but it seems the reality of driving is different to the idea in the boxes head.”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. However, If you can improve your driving score then you can work towards earning a reduced premium. Yours Sincerely, Jamie

Posted 5 years ago

“Really easy and reasonably priced”

Helpful Report

Posted 5 years ago

Hi Cheryle, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“A very good customer service and the product I purchased was value for money. :)”

Helpful Report

Posted 5 years ago

Hi Kamlesh, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we really do appreciate it. Thanks, Jamie

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Hi Shane, Thanks for the excellent review, we really appreciate it. Thanks, Jamie

Posted 5 years ago

“Really easy to set up. However. Would have given 5 if black box was sent quicker.”

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Posted 5 years ago

Hi Callum, Thanks for the feedback, we really appreciate this. Thanks, Jamie

Posted 5 years ago

“Terrible experience rip off company stay well clear!”

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Posted 5 years ago

“I beg anyone reading this review to please chose another company. I've had nothing but trouble with this company. They will find any excuse to get any more money out of you they can. If another policy is even another £100 for the year, pick the other policy, you trust me you will not regret it. I'd just like to mention I'm not the kind of person to ever leave a review and I'd honestly like to say 90% of the reviews I do ever write are positive but I felt I had to warn people. Please save your money, pick another company.”

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Posted 5 years ago

Hi Joe, Thank you for taking the time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Jamie

Posted 5 years ago

“I’m very happy”

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Posted 5 years ago

Hi Rafal, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, jamie

Posted 5 years ago

“You are the best. I realised now that I was previously deceived by another company regarding price. Thanks”

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Posted 5 years ago

Hi Richard, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 5 years ago

“Easy to sign up and quick delivery with black box and always kept up to date with how many driving is scoreing.”

Helpful Report

Posted 5 years ago

Hi Miss C Julian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“They are very good and helpful and very easy to get on with”

Helpful Report

Posted 5 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, jamie

Posted 5 years ago

“Very poor increased by £800 after a month”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the service you have experienced. The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." We provide all of the information you need to make an informed decision based on your needs on whether this policy is right from you. However, If you can improve your driving score then you can work towards earning a reduced premium. Thanks, Jamie

Posted 5 years ago

“I think so far it's perfect. Could be much nicer on the braking but it's their system. It's very good I would say”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product we’ve provided is working for you. Thanks, Jamie

Posted 5 years ago

“Good low price for a potential high risk group, sensibly monitored by real driving data with rewards for good driving”

Helpful Report

Posted 5 years ago

Hi Lorraine, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Jamie

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews