WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,548 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please know the payment premium increments from the black box assessment reports has no upper limit, meaning they can continue to increase as long as the company wants and remember you cant cancel anymore because you have been tied into the policy with a "fake" credit facility (investigate). They will charge you admin and insurance fees even if you cancel within the statutory cooling off period of 14 day (illegal by the way). Finally, you have no say or appeals available to you on how the black box reports are interpreted, only the firm has the total oversight on that. This are my findings. smells like rip-off company, but of course, you decide!”

Helpful Report

Posted 5 years ago

Hi, The WiseDriving policy puts the customer in control, it is based on your driving, if your driving is good you can see a reduction in premium, however, if your score decreases then you can see an additional charge. It is dependent on you as a driver and how you drive. When generating a quote online you are provided with the below information "If you drive well, you can earn reduced premiums and pay less every month! If you drive badly, your premium may go up" On page 4 of the terms and conditions, it states " We may adjust your premium on a monthly basis during the policy term to reflect how you are driving. This may result in either a reduction or an additional charge." You can cancel your policy at any time. Wisedriving does not prevent customers from cancelling their policies, all fees that would apply are outlined on page 4 & 5 of your terms and conditions on what charges would apply. We provide all the information you need to make an informed decision based on your needs on whether this policy is right for you. Yours Sincerely, Jamie

Posted 5 years ago

“Simple and easy”

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Posted 5 years ago

Hi Alex, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“It’s a very good scheme and gives you the change to earn money back for good driving”

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Posted 5 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Jamie

Posted 5 years ago

“Customer services -Very poor communication. My experience with staff from customer services is lack of proper conversation abilities- patronising when speaking to customers and passive aggressiveness. This review is based on 4 occasions I called wise driving wanting help with installing the telematics device. 1 star is more than generous- I do not recommend!”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to, reviews@wisedriving.com, we would be happy to investigate this for you. Thanks, Jamie

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Добра фирма са.”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us such a great rating. We really do appreciate it. Thanks, jamie

Posted 5 years ago

“Very good. Let's you know were you need to improve on your driving”

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Posted 5 years ago

Hi Owen, Thanks for the great review, we really do appreciate you taking the time out to share your experience with us. Thanks, jamie

Posted 5 years ago

“Quick, good”

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Posted 5 years ago

Hi Filip, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Sent no claims bonus got reply that they received it then upped monthly repayments sent reply saying no avoid this company the people they finance with are Dodgy”

Helpful Report

Posted 5 years ago

Hi Terry, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 5 years ago

“Rubbish they r tracking u”

Helpful Report

Posted 5 years ago

Hi Bobby, The Wisedriving policy that we offer is a telematics policy. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. It is then up to you as a consumer to make a decision on whether this policy is right for you or not. Thanks, Jamie

Posted 5 years ago

“Reasonable service to be honest. My only issue is with the process of signing in to check my score as I cannot find any detail to my web reference so I cannot check score as yet.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! If you contact our customer service team they will be more then happy to assist with getting you logged on and checking your score. Thanks, Jamie

Posted 5 years ago

“My son cancelled his renewal as we decided to go with a family policy elsewhere. He emailed wisedrive to tell them that this was what he was doing, and thanked them for there policy over the last year. Since then we have had letters through the post saying that he owes money and more recently letters threatening agency collection. My son suffers with his mental health and this has become a very stressful situation. As his mother I decided this week to finally deal with this myself after he had already proved by email that he cancelled the policy and they actually owe him not the other way around. I spoke to a lady who wasn’t able to help but promised a manager called Hazel would call me back that day ( fri 29th may) or if not definitely the day after ...... no one has called!!! I very upset, let down and frustrated. I would NOT recommended this company as there customer service is appalling! I will be contacting trading standards next week to take this matter further!”

Helpful Report

Posted 5 years ago

Hi Amie, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 5 years ago

“Great idea”

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Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Great service!”

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Posted 5 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, Jamie

Posted 5 years ago

“Simple and straight forward”

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Posted 5 years ago

Hi, hanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, jamie

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, jamie

Posted 5 years ago

“Is ok, but i dont know why I get only 88 points on my black box stats. Sometimes my score is going down hard, usually i have between 85-95 and suddenly 55.”

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Posted 5 years ago

Hi Sebastian, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 5 years ago

“Cancelled my insurance after i contacted the company to advise i did not have the tools to fit the black box, I was advised they would speak to the insurers and a manager will come back to me but no one did and they cancelled the insurance. I did not receive a refund or partial refund for the black box that i had paid for which was unused. I paid for a months insurance which was cancelled after a short time and received no money back. I find the treatment unprofessional and unjust, I believe this company is purely about revenue and no care for the customer. The reviews I have subsequently read, are very similar to the treatment i have received, they made mistakes and stated as much but still kept my money. I now have a black box which is of no use to me and i am approx £200 down, i advised them i would send it back which they refused. Ridiculous! Will advise others of my experience and advise not to use this company unless they want to be treated in this way. I will never use this company again”

Helpful Report

Posted 5 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. thanks, jamie

Posted 5 years ago

“Great service and best price by far. The black box is very easy to install with very clear instructions and they reward good driving by reducing your payments.”

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Posted 5 years ago

Hi Anthony, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Asked for help, didn't get it then my policy got cancelled. Not a helpful company at all.”

Helpful Report

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,548 reviews