WiseDriving Reviews

Name: WiseDriving
Rating: 3.58

3.6 Rating 4,544 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Metrics

Info

3.6

Based on 4,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Добра фирма са.”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us such a great rating. We really do appreciate it. Thanks, jamie

Posted 5 years ago

“Very good. Let's you know were you need to improve on your driving”

Helpful Report

Posted 5 years ago

Hi Owen, Thanks for the great review, we really do appreciate you taking the time out to share your experience with us. Thanks, jamie

Posted 5 years ago

“Quick, good”

Helpful Report

Posted 5 years ago

Hi Filip, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Sent no claims bonus got reply that they received it then upped monthly repayments sent reply saying no avoid this company the people they finance with are Dodgy”

Helpful Report

Posted 5 years ago

Hi Terry, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 5 years ago

“Rubbish they r tracking u”

Helpful Report

Posted 5 years ago

Hi Bobby, The Wisedriving policy that we offer is a telematics policy. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. It is then up to you as a consumer to make a decision on whether this policy is right for you or not. Thanks, Jamie

Posted 5 years ago

“Reasonable service to be honest. My only issue is with the process of signing in to check my score as I cannot find any detail to my web reference so I cannot check score as yet.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! If you contact our customer service team they will be more then happy to assist with getting you logged on and checking your score. Thanks, Jamie

Posted 5 years ago

“My son cancelled his renewal as we decided to go with a family policy elsewhere. He emailed wisedrive to tell them that this was what he was doing, and thanked them for there policy over the last year. Since then we have had letters through the post saying that he owes money and more recently letters threatening agency collection. My son suffers with his mental health and this has become a very stressful situation. As his mother I decided this week to finally deal with this myself after he had already proved by email that he cancelled the policy and they actually owe him not the other way around. I spoke to a lady who wasn’t able to help but promised a manager called Hazel would call me back that day ( fri 29th may) or if not definitely the day after ...... no one has called!!! I very upset, let down and frustrated. I would NOT recommended this company as there customer service is appalling! I will be contacting trading standards next week to take this matter further!”

Helpful Report

Posted 5 years ago

Hi Amie, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@wisedriving.com, we’ll investigate this further. Thanks, Jamie

Posted 5 years ago

“Great idea”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Great service!”

Helpful Report

Posted 5 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, Jamie

Posted 5 years ago

“Simple and straight forward”

Helpful Report

Posted 5 years ago

Hi, hanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, jamie

Posted 5 years ago

“Excellent”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, jamie

Posted 5 years ago

“Is ok, but i dont know why I get only 88 points on my black box stats. Sometimes my score is going down hard, usually i have between 85-95 and suddenly 55.”

Helpful Report

Posted 5 years ago

Hi Sebastian, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 5 years ago

“Cancelled my insurance after i contacted the company to advise i did not have the tools to fit the black box, I was advised they would speak to the insurers and a manager will come back to me but no one did and they cancelled the insurance. I did not receive a refund or partial refund for the black box that i had paid for which was unused. I paid for a months insurance which was cancelled after a short time and received no money back. I find the treatment unprofessional and unjust, I believe this company is purely about revenue and no care for the customer. The reviews I have subsequently read, are very similar to the treatment i have received, they made mistakes and stated as much but still kept my money. I now have a black box which is of no use to me and i am approx £200 down, i advised them i would send it back which they refused. Ridiculous! Will advise others of my experience and advise not to use this company unless they want to be treated in this way. I will never use this company again”

Helpful Report

Posted 5 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. thanks, jamie

Posted 5 years ago

“Great service and best price by far. The black box is very easy to install with very clear instructions and they reward good driving by reducing your payments.”

Helpful Report

Posted 5 years ago

Hi Anthony, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“Asked for help, didn't get it then my policy got cancelled. Not a helpful company at all.”

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Posted 5 years ago

“Very east setup of policy and everything raly good”

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Posted 5 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, jamie

Posted 5 years ago

“I can not fault wise driving best first company and still want to continue with you !”

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Posted 5 years ago

Hi Leanne, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 5 years ago

“So I asked for my NCB proof at the end of my policy and i wsa due to get 3 years NCB however when i recieved the proof, Wisedriving told me i had 0 years NCB. I had an accident during the year however it was not affected as i was not at fault and third party driver admitted it was their fault so i claimed off there insurance. Wise driving fix it up or i'll be taking you to court i have proof of insurance statements before my renewal stating i had 2 years.”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details to, reviews@wisedriving.com and we’ll be able to investigate. Thanks, Jamie

Posted 5 years ago

“i started with WiseDriving a few months bank amd really happy with the reviews they give me amd how they tell me my scores online.”

Helpful Report

Posted 5 years ago

Hi Brooke, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,544 reviews