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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been trying to cancel my policy for 2 hours, I can’t get through the phone number, I can’t get through on the web chat and there isn’t an email address.”

Posted 1 year ago

Hi Kim, We appreciate your review. Thanks for the feedback, and we will make the relevant teams aware. Please send any emails with your policy details to contact@wisedriving.com. Many Thanks, Sarah.

Posted 1 year ago

“have to put a black box to my car on fullycomp not gappy”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy. Wise Driving do indeed offer insurance with a telematics device. We inform all our customers before purchase, over the phone and online about this requirement. We monitor your driving which allows you to earn refunds every month for driving well or, additional premiums for poor driving can be added. You can monitor your scores to help you achieve a good score. Many thanks, Holly

Posted 1 year ago

“Very poor customer service. Lady I talked with hung up on me while I was still asking/talking. Really rude.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service provided. This is not the experience we would expect for our customers and we appreciate your feedback. Many thanks, Holly

Posted 1 year ago

“Had a letter saying my insurance is being cancelled and error with communication my the black box. If wise driving would check their emails they would see i sent a few emails asking for the policy to be cancelled as the car has failed an mot. I did try calling but never got through.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy and we apologise for the delays you have experienced. We do have a team working on emails from our customers but, this is not the quickest form of communication. The best way is to call us. Unfortunately, we do sometimes experience busy spells. Many thanks, Holly

Posted 1 year ago

“Cheap but terrible communication! In 1 year they have never replied to any email, answered 1 call or replied on 1 live chat.”

Posted 1 year ago

“My black box stopped working. I sent proof that it was still installed in my car. WiseDriving cancelled my insurance due to their product not working.”

Posted 1 year ago

Hi, Thank you for your review. We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We can see that we have issued a new telematics device to you and the policy is currently active and is not due to cancel. Many Thanks, Kathryn.

Posted 1 year ago

“Not very good insurance 😕 customer service never can talk to real people”

Posted 1 year ago

“Worst customer service!”

Posted 1 year ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

“I've had my passenger door window broken and I've tried to contact wise driving for help.Ive been with them for nearly 3yrs. I've never had any problems with them until now. I've been on the phone all Friday afternoon and today.I sent them a g.mail and got no reply.Ive never claimed from an insurance company before as luck would have it.Ive never had an accident. But I will be looking for another insurance company if I don't get any help from wisedriving.”

Posted 1 year ago

Hi, Thank you for your review. Our sincerest apologies for the issues you have raised, you can contact our windscreen claim department on 0333 241 9566 and they will be able to book an appointment to replace the glass damage. Many Thanks, Kathryn.

Posted 1 year ago

“There must be some mistakes in terms of calculating the overall driving score otherwise a new ridiculous mathematical theoratical approach must be invented by wisedriving !! FEBRUARY OVERALL DRIVING POINTS : 46, 51, 62, 57, 37, 47, 43, 49, 58, 44,44,47, 43, 43,43,39,51,54,47, 40,43,37,46,40,33,86 MARCH : 24,49,70,45,51,27,63,24,31,62,15,44,30,63,48,63,49,47,84,64,49,44 April : 33,40,38,39,60,77,85,54,53,91,40,38,49,84,84,65,59,39,36,75,39,44 May : 77, 45, 57, 46, 58, 46, 67, 46, 76, 84,49 Could you explain to me how come my overall driving score is still stand with 39?!! and why it is impossible to reach someone from your both telephone line and e-mail regarding this issue. I have sent e-mail like 20 times and no answer !!!!!”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service provided. Our telematics providers do not supply us with information on how they calculate their scores but, we can provide more data to you. If you call us to discuss this we can provide more of an explanation. We understand you have found it difficult to contact us. We are busy at the moment but we are also trying our best to answer all lines of communication. Many thanks, Holly

Posted 1 year ago

“I'm not able to log in at my account by application”

Posted 1 year ago

Hello, We are sorry to hear you are having trouble with your online account. You must first register. A link to do so would have been provided in your welcome email from us. Once registered you should be able to log in, however, if you are having trouble please call us so we can help. Many thanks, Holly

Posted 1 year ago

“Changed my policy price. £40 a month to £210 RIDICULOUS!”

Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

“very bad insurance company, horrible customer services, the services they offer online doesn't work, you will wait up to 2 hours or more to speak to someone and they transfer to several people but none of them are helpful, avoid this insurance company if you want peace of mind.”

Posted 1 year ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 1 year ago

“Hello may names Ivan lesan”

Posted 1 year ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many thanks, Adam

Posted 1 year ago

“Poor communication with clients and very weak phone facilities”

Posted 1 year ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 1 year ago

“Customer Services is a joke”

Posted 1 year ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 1 year ago

“Worst ever first insurance experience for a newly qualified driver. I took out this policy as it was one of the cheapest on confused. Com. I paid £195 deposit. I was then sent out a black box which attaches to your car battery. We attached the black box to my car battery and next day my battery was flat and l couldn’t go anywhere and had to wait for my partner to jump start the car for me. Next day black box did the same and drained my battery. I then took out the black box and this was after the 14 day cancellation period I think on day 16. I called the insurance to let know of my experience and to see if I can be sent another black box which attaches somewhere else on the car apart from my battery. I was told that I would need to cancel my current insurance and take out another insurance- the insurance for another black box would mean I needed to pay another £215 or so on top of the £195 I had already paid. I was told the insurance would then go up from the £85 I had originally signed up for to £96. I then asked to cancel the insurance all together and I was told as l cancelled after the 14 days not only will l lose my original deposit but I would also need to pay £50 for canceling even though am cancelling not of my own accord but due to the problems I was having with their black box. I was told I “knew the terms and conditions” before signing up. I have decided to cancel and go to another insurance which is much cheaper and their black box attaches to your windscreen. Honestly such a worst first experience for a new driver. Would have given 0 stars if there was an option”

Posted 1 year ago

Hi Thabie, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read about your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details, so we can discuss this further. Thank you, Kathryn.

Posted 1 year ago

“This is the worst insurance company and customer service in all world.”

Posted 1 year ago

Hi Sakeer We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 1 year ago

“AVOID AT ALL COSTS!! IF I COULD GIVE ZERO STARS I WOULD HAVE!! I have now had 4 boxes sent out all without the wire to charge it and then the boxes themselves have all been faulty once I've managed to charge them! This is not my fault but they non stop sent me threatening emails saying my policy will be cancelled. I then call them and sit on hold for an average time of 45 mins to then either be hung up on straight away or I tell them my issues and I then get put on hold and then they hang up!!?? Its like they don't want to deal with any problems!! Eventually after calling them all day everyday for 3 days I managed to sorted this problem out with a manager and I was told to ignore the cancelation emails as they are automated and I was reassured my policy WOULD NOT be cancelled and that another new box was being sent out, even though I enquired about a box that connects to the battery instead as all 4 solar panel boxes have been faulty. I'm then waiting for a call back about the battery box and or I'm waiting for the solar panel box to arrive in the post and then yesterday I received an email saying the policy was cancelled! I then try to phone wise driving and the lines were closed? So they cancelled my policy at the end of their working day so I couldn't even call them to get it reinstated! SNAKES!! We were out in the car doing shopping at that point and we had to drive home with no insurance and we were pulled over by the police! This was obviously a major ball ache but the worse thing in the whole situation is that my partners mother is seriously ill in hospital and may not make it another day so we was due to drive 80 miles so he could see her and we spent all Saturday morning trying to call wise driving on both of our phones just to be hung up on again and again and to be told no managers were available to speak! We finally were told around 12.30 pm (when the lines were due to close soon) that the underwriters "Pukka car insurance" had cancelled the policy and didn't look at the notes. Wise driving agreed that this was a mistake and that it shouldn't have happened however, they could nothing about it as the lines at Pukka were closed until Monday??!!!!!!!! In the end we got insurance with a different company and we will never use this company ever again!!”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service received. We would like to take a look into this if you could email us your information? Many thanks, Holly

Posted 1 year ago

“We have insurance. We have the black box. WE are asked to make an extra premium payment, but just cannot contact anybody. Wait and wait. But also they say credit for good driving. We have not received anything.”

Posted 1 year ago

Hi Mark, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

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WiseDriving is rated 3.6 based on 4,528 reviews