AVOID AT ALL COSTS!! IF I COULD GIVE ZERO STARS I WOULD HAVE!! I have now had 4 boxes sent out all without the wire to charge it and then the boxes themselves have all been faulty once I've managed to charge them! This is not my fault but they non stop sent me threatening emails saying my policy will be cancelled. I then call them and sit on hold for an average time of 45 mins to then either be hung up on straight away or I tell them my issues and I then get put on hold and then they hang up!!?? Its like they don't want to deal with any problems!! Eventually after calling them all day everyday for 3 days I managed to sorted this problem out with a manager and I was told to ignore the cancelation emails as they are automated and I was reassured my policy WOULD NOT be cancelled and that another new box was being sent out, even though I enquired about a box that connects to the battery instead as all 4 solar panel boxes have been faulty. I'm then waiting for a call back about the battery box and or I'm waiting for the solar panel box to arrive in the post and then yesterday I received an email saying the policy was cancelled! I then try to phone wise driving and the lines were closed? So they cancelled my policy at the end of their working day so I couldn't even call them to get it reinstated! SNAKES!! We were out in the car doing shopping at that point and we had to drive home with no insurance and we were pulled over by the police! This was obviously a major ball ache but the worse thing in the whole situation is that my partners mother is seriously ill in hospital and may not make it another day so we was due to drive 80 miles so he could see her and we spent all Saturday morning trying to call wise driving on both of our phones just to be hung up on again and again and to be told no managers were available to speak! We finally were told around 12.30 pm (when the lines were due to close soon) that the underwriters "Pukka car insurance" had cancelled the policy and didn't look at the notes. Wise driving agreed that this was a mistake and that it shouldn't have happened however, they could nothing about it as the lines at Pukka were closed until Monday??!!!!!!!! In the end we got insurance with a different company and we will never use this company ever again!!