“Renewed my insurance without a phone call to run through the policy with me... expected to log in and do it all through there, not once did I agree to it but still renewed the insurance.
The policy is competitive but no idea level of cover. So a phone call will be made to discuss the above.
A phone call from your company would’ve been better than countless emails....”
“It seems to satisfy the basic functions, but luckily I have had no need, so far, to perform or request any further service. My electric car premium is scarily high, but by 2030 or so, premia will have cooled down to 'normal' levels as they become the 'norm' in lieu of the 'exception'.”
“Pretty good but they will keep charging admin fees with any change to your policy and even worse dreadfull automatic renewal without asking you etc. Complained and were refunded though no problem .”
“Generally good, but there have been seemingly repeat e-mails which is confusing.
No acknowledgment of the receipt of the agreed valuation and photos.”
“I have called and emailed asking if you have received my no claims proof and I have still had no reply. Customer service is poor at getting back to you.”
“Found me a good policy at a good price, but the mechanics of completing the policy were pretty clumpy - documents not all available online until I chased up, vehicle details not all correctly transferred from compare the market .com. etc.”
“I was initially happy with them until I received a message and letter stating my isurane would cancel I didn't sent my driving liecence and driving codes. Which was not done at the point of setting up the insurance. This added alot of stress when not needed”
“In the end it's value for money that counts. The first year I had a real bargain, the second year not so good but still pretty good. This year the admin charge was £40 up from £16 and the premium much the same as other products despite my still having a massive no claims bonus and the same car. Next year I'll shop around again; I SO wish I could stay loyal to one provider...”
“do not understand why third issue of car insurance confirmation does not include mileometer reading even though submitted nor why declaration of diabetes (DVLC aware) controlled by medication has been ignored even though you been advised 3 times !”
“I'm not sure that 'Classic Car' insurance is very fair. Before I took out insurance for my irregularly used second car I was told that I had no NCD as it was a second vehicle, even though I had 10 years NCD on my main vehicle. Now that I do have 1 year of such insurance they refuse to give me 1 year NCD because it is 'Classic Car' insurance which does not qualify for NCD.
Having your cake and eating it I think!”
“Last year they were helpful and insured me for the year . This year no very pleased I've tried to phone them no answer , tried online chat no answer . They never told me how much my yearly insurance would be and when it was taken from bank I didn't have enough to cover it , nearly £400 . Next year I'll find someone else .”
Hello
Thank you for taking the time to share your experience with us.
For any further assistance please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
Posted 7 years ago
Hello
Thank you for taking the time to share your feedback. If you require any further assistance please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
Hi Rodney
Thank you for your feedback.
To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, please don't hesitate to let me know.
Kind regards
Emma
Performance Direct
“Great insurance my second year only problem I have being , I pay mine monthly and I feel I am being ripped off slightly. Because I am paying monthly there’s quite a bit extra add on , I understand you pay a little extra which I have no problem with. But I feel it is definitely on the strong side. Will think about moving on next year !!”
English