Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,620 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“price rise was a shock,”

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Posted 5 years ago

“They wanted to charge me over £50 to cancel my policy within the 14 day cooling off period. Not fair I think?”

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Posted 5 years ago

“Generally good, but there have been seemingly repeat e-mails which is confusing. No acknowledgment of the receipt of the agreed valuation and photos.”

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Posted 5 years ago

“I have called and emailed asking if you have received my no claims proof and I have still had no reply. Customer service is poor at getting back to you.”

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Posted 5 years ago

“Found me a good policy at a good price, but the mechanics of completing the policy were pretty clumpy - documents not all available online until I chased up, vehicle details not all correctly transferred from compare the market .com. etc.”

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Posted 5 years ago

“I was initially happy with them until I received a message and letter stating my isurane would cancel I didn't sent my driving liecence and driving codes. Which was not done at the point of setting up the insurance. This added alot of stress when not needed”

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Posted 5 years ago

“In the end it's value for money that counts. The first year I had a real bargain, the second year not so good but still pretty good. This year the admin charge was £40 up from £16 and the premium much the same as other products despite my still having a massive no claims bonus and the same car. Next year I'll shop around again; I SO wish I could stay loyal to one provider...”

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Posted 5 years ago

“do not understand why third issue of car insurance confirmation does not include mileometer reading even though submitted nor why declaration of diabetes (DVLC aware) controlled by medication has been ignored even though you been advised 3 times !”

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Posted 5 years ago

“I'm not sure that 'Classic Car' insurance is very fair. Before I took out insurance for my irregularly used second car I was told that I had no NCD as it was a second vehicle, even though I had 10 years NCD on my main vehicle. Now that I do have 1 year of such insurance they refuse to give me 1 year NCD because it is 'Classic Car' insurance which does not qualify for NCD. Having your cake and eating it I think!”

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Posted 6 years ago

“everything as I would expect.”

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Posted 6 years ago

“Last year they were helpful and insured me for the year . This year no very pleased I've tried to phone them no answer , tried online chat no answer . They never told me how much my yearly insurance would be and when it was taken from bank I didn't have enough to cover it , nearly £400 . Next year I'll find someone else .”

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Posted 6 years ago

“As with many providers massive increase in premium this year will not use next year”

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Posted 6 years ago

“Price is competitive but had to make several phone calls as information not correct on paperwork.”

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Posted 6 years ago

“Unsubscribing to emails does not work”

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Posted 6 years ago

“price had gone up with a bit of haggle got the same as last year”

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Posted 6 years ago

Hello Thank you for taking the time to share your experience with us. For any further assistance please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 6 years ago

Hello Thank you for taking the time to share your feedback. If you require any further assistance please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“I can't say how good PD is as I have never had to make a claim, hopefully it is better than their use of the English language in their emails etc”

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Posted 6 years ago

Hi Rodney Thank you for your feedback. To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, please don't hesitate to let me know. Kind regards Emma Performance Direct

Posted 6 years ago

“Great insurance my second year only problem I have being , I pay mine monthly and I feel I am being ripped off slightly. Because I am paying monthly there’s quite a bit extra add on , I understand you pay a little extra which I have no problem with. But I feel it is definitely on the strong side. Will think about moving on next year !!”

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Posted 6 years ago

“1. Renewal quote for my existing car - very good. Cheaper than last year 2. New quote for new car - terrible. Very difficult and very expensive”

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Posted 7 years ago

Hi Richard Thank you for sharing your feedback, all comments are reviewed and taken on board. I'm pleased that your renewal was very good however, it is disappointing to read that your new car insurance quote did not meet your expectations. If you would like me to look into this further for you, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Good service and pricing. Only complaint is we had a minor accident with another car with a different insurer and even before the claim was sorted out, we were called and our premium increased considerably due the accident with the other vehicle. Bit strange, but there you go.”

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Posted 7 years ago

Hi Thank you for taking the time to share your experience. All comments are taken on board and are fed back to the appropriate teams. However, if you would like me to look into this further for you, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“Average service, nothing outstanding to note. You couldn’t quite match a better quote but you came near so stayed with you for ease.”

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Posted 7 years ago

Hi Marie Thank you for sharing your experience. If you require any further assistance, please don't hesitate to visit our Existing Customer pages on www.performancedirect.co.uk where you'll find plenty of helpful information. Regards Emma Performance Direct

Posted 7 years ago

Performance Direct is rated 4.5 based on 2,620 reviews