Hi,
We are sorry you feel this way and can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
"Hi,
We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct"
“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”
“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”
“Wrong information and documents and never sent me revised ones. Asked me for lots of information and for evidence and then once provided asked for more. A right pain to deal with to be honest”
“The service I received by phone from your representatives was very good. However, the admin costs that I was charged for changes of address were beyond excessive. This is especially so in an age when the changes are made on a computer whilst the customer is on the phone. These charges will ensure that I seriously consider my options at renewal time.”
“Communication is a challenge. Too many phone calls and email reminders after setting up a new policy. Asked for proof of car being garaged but already sent this info”
“Staff were very amenable on the phone. Unfortunately I was charged twice for my insurance which I only picked up because I checked my credit card transactions. This was quickly resolved.”
“Never had a claim with them, so nothing to feedback on there, but I feel I must mention the issues I faced when taking out the policy. I filled in my details, got a quote and took out a policy online for my motorhome directly via the Performance Direct site, with my insurance selected to start immediately.
Despite having a confirmation email, unfortunately it appeared that on checking the MIB database that my vehicle was not insured for at least a week, until I had gone through the entire quote again over the phone with a staff member. It begs the question, why fill all the details in online if it must be done again over the phone to confirm it? The staff themselves were very helpful and fine to deal with, no issues there, but it was a huge waste of time to have to go through all of my details twice, for no apparent reason.
The reason I took out the policy online (as I've done with many other insurance policies with other insurers) is to avoid having to make a phonecall in office hours, something that is not easy due to my job. I'd probably have gone elsewhere had I known this to be the case. I'd urge Performance Direct to re-evaluate this procedure, or at the very least make potential customers aware that this is the case at the very beginning of their quote.”
“Good competitive insurance.
Very difficult to get hold of on the phone. Took many hours and several occasions of being on hold to get through to anyone.”
English