Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,689 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”

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Posted 4 years ago

“Still waiting for correct paperwork. Poor admin. Just hope I’ve made the right decision to insure with this company.”

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Posted 4 years ago

“Wrong information and documents and never sent me revised ones. Asked me for lots of information and for evidence and then once provided asked for more. A right pain to deal with to be honest”

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Posted 4 years ago

“Response initially very good.Latterly my responses seem to have been ignored & my mail 'lost'. Not quite sure where I am now.”

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Posted 4 years ago

“Lack of internal communication causes problems.”

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Posted 4 years ago

“Overall pretty good but very disappointing that my fully comp insurance doesn’t allow me to drive other cars and is not an option to add on”

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Posted 4 years ago

“The service I received by phone from your representatives was very good. However, the admin costs that I was charged for changes of address were beyond excessive. This is especially so in an age when the changes are made on a computer whilst the customer is on the phone. These charges will ensure that I seriously consider my options at renewal time.”

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Posted 4 years ago

“EASY TO DEAL WITH BUT WHEN REQUESTED DOCUMENTS SENT TO ME BY POST HAD NO JOY AFTER BEING TOLD OVER THE PHONE THEY WOULD POST THEM TO ME”

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Posted 4 years ago

“Communication is a challenge. Too many phone calls and email reminders after setting up a new policy. Asked for proof of car being garaged but already sent this info”

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Posted 5 years ago

“I cancelled my insurance on the 17th of October Mr m hill”

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Posted 5 years ago

“Staff were very amenable on the phone. Unfortunately I was charged twice for my insurance which I only picked up because I checked my credit card transactions. This was quickly resolved.”

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Posted 5 years ago

“Still waiting for policy to come, ask you to send me the policy in the post”

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Posted 5 years ago

“Competitive pricing but too many emails when buying insurance”

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Posted 5 years ago

“another years no claims, car worth less and still the premiums go up???”

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Posted 5 years ago

“Continually receiving emails for proof of NCD, having already supplied said documents, and the live chat line is a waste of time.”

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Posted 5 years ago

“Never had a claim with them, so nothing to feedback on there, but I feel I must mention the issues I faced when taking out the policy. I filled in my details, got a quote and took out a policy online for my motorhome directly via the Performance Direct site, with my insurance selected to start immediately. Despite having a confirmation email, unfortunately it appeared that on checking the MIB database that my vehicle was not insured for at least a week, until I had gone through the entire quote again over the phone with a staff member. It begs the question, why fill all the details in online if it must be done again over the phone to confirm it? The staff themselves were very helpful and fine to deal with, no issues there, but it was a huge waste of time to have to go through all of my details twice, for no apparent reason. The reason I took out the policy online (as I've done with many other insurance policies with other insurers) is to avoid having to make a phonecall in office hours, something that is not easy due to my job. I'd probably have gone elsewhere had I known this to be the case. I'd urge Performance Direct to re-evaluate this procedure, or at the very least make potential customers aware that this is the case at the very beginning of their quote.”

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Posted 5 years ago

“Good competitive insurance. Very difficult to get hold of on the phone. Took many hours and several occasions of being on hold to get through to anyone.”

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Posted 5 years ago

“I don’t know. Great service to sign up, but what will they be like when it comes to renewing. Was the great price just a lure as seem to be so common amongst insurance companies? We shall see in a years time! (Hopefully I won’t need to make a claim)”

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Posted 5 years ago

“Renewed my insurance without a phone call to run through the policy with me... expected to log in and do it all through there, not once did I agree to it but still renewed the insurance. The policy is competitive but no idea level of cover. So a phone call will be made to discuss the above. A phone call from your company would’ve been better than countless emails....”

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Posted 5 years ago

“It seems to satisfy the basic functions, but luckily I have had no need, so far, to perform or request any further service. My electric car premium is scarily high, but by 2030 or so, premia will have cooled down to 'normal' levels as they become the 'norm' in lieu of the 'exception'.”

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Posted 5 years ago

Performance Direct is rated 4.6 based on 2,689 reviews