Hi,
Thank you so much for taking the time to share your feedback about Performance Direct. We hope that after time you are able to come back and give a positive review on your experience.
Kind regards,
Molly
Performance Direct
“Don't know your reaction when something happens,so far have not had any problems, only want to say why there is no communication if nothing happens to the car,for example need a broushur showing your com
pany activity and kinds of your cover........”
Hi,
Thank you for sharing this review with us, all policy documents and company information is available to you in your customer account. Every contact method is accessible in there too inclusive of phone numbers, live chat and email addresses. If you have any concerns or you are unable to access your account that provides all this please contact us via live chat on our website and we will be able to assist.
Kind regards,
Jess
Performance Direct
Hi,
Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience and assure you that your comments and concerns have been passed onto the appropriate managers for review.
Kind regards,
Molly
Performance Direct
Hi,
Thank you for taking the time to share this review with us, your feedback is appreciated. We are sorry to hear of your negative experience. If there is anything we can do to assist going forward please contact us via live chat on our website and we will do our best to assist.
Kind regards,
Molly
Performance Direct
Hi,
Thank you so much for taking the time to provide us with your feedback on Performance Direct. We really appreciate it!
Kind regards,
Molly
Performance Direct
Hi,
We are sorry to hear of your negative experience when renewing. For future reference all renewal correspondence is sent via your customer portal account. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager.
Kind regards,
Molly
Performance Direct
“Had sent numerous pictures of garage and car still kept chasing. To say we need to see pictures of garage and car at home location, not very efficient.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated. We can confirm your garage proof has been received in and the chaser emails have now been stopped. We apologise for any inconvenience caused.
Kind regards,
Molly
Performance Direct
Hi,
Thank you so much for taking the time to share your feedback on our services at Performance Direct. We are pleased to know you found the set up easy. Yes, we do work on a majority online basis. However you can contact us via phone as well as using our online chat feature should you have anything to query.
We will ensure to send a copy of the documents via post to make sure you have the information you need in your most comfortable format.
Kind regards,
Molly
Performance Direct
“Usually very good service. However this time on Renewal, no letter or email was sent just an email to say to Login into your web site.
No renewal price was price was given, and the money was just taken.
The price was okay, but it would be nice to know how much things are.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated. We apologise that the renewal quote was not showing in your account when the prompt email was sent for you to log in and view it. We will ensure that upon the next renewal that you will be emailed the quote as well as having it available in your customer account. We apologise for any inconvenience or negative experience.
Kind regards,
Molly
Performance Direct
Hi,
Thank you for sharing this review with is, your feedback is appreciated. We apologise that we have been unable to offer a lower premium for this renewal and confirm your concerns have been passed onto the appropriate managers.
Kind regards,
Molly
Performance Direct
Hi,
Thank you so much for your feedback on Performance Direct! We appreciate you taking the time to share your experience with us. We're thrilled to hear that our team provided you with a quick and seamless service. Making our customers happy is our primary goal, and it's great to know that we're on the right track.
Kind regards,
Molly
Performance Direct
“Have insured with this company for a few years and price is good - as it should be - but I only found out about this year's renewal price from my credit card statement after the fact, no prior renewal notice or quote at all.”
Hi,
Thank you so much for taking the time to share your feedback about Performance Direct. We truly appreciate hearing from our customers and we're glad to learn that you had a positive experience with us. You should have received an email to check your customer account and view your renewal around 21 days prior to the renewal date. We apologise if this was not received.
Kind regards,
Molly
Performance Direct
“The price is competitive and they cover classic and modified vehicles. The rating would be higher if the website was more reliable and communication was improved.”
Hi,
Thank you for taking the time to leave us a review and we appreciate the feedback, we will pass on your feedback onto the relevant department managers.
Kind Regards
Jon
Performance Direct
Hi,
Thank you for taking the time to leave us a review, we appreciate the feedback. We are happy to hear our team were able to help and as a broker we can only offer the cheapest quote with the insurers we work with, so hopefully come next renewal, we are able to offer a lower premium for you.
Kind Regards
Jess
Performance Direct
Hi,
Thank you for taking the time to leave us a review and we appreciate the feedback. If you do require any assistance or help, please feel free to contact us and our team will be happy to help.
Kind Regards
Jon
Performance Direct
“Taking out the policy online was a simple matter, however, some confusion was created by multiple e,mails from Insurer regarding regìstration of policy. This had been done @ first request.”
Hi,
Thank you for taking the time to leave us a review and we appreciate the feedback. We are sorry to hear there was issued in regards to your registration and will pass this onto the relevant department for you.
Kind Regards
Jon
Performance Direct
Hi,
We are sorry to hear about the delays in your agreed valuation. I will ask the relevant team to have a look for you and come back to you with an update. We appreciate the feedback and the time taken to leave a review.
Kind Regards
Jon
Performance Direct
“Purchased car insurance and when I got the policy by email it said that there are issues that need to be addressed. When I checked there were two issues and both were optional but still said there was two issues. If they are optional then they don’t need to be addressed.”
Hi,
Thank you for sharing this review, your feedback is appreciated. We have passed on your comments to the appropriate department managers.
Kind regards,
Molly
Performance Direct
