Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,620 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received no correspondence regarding my insurance renewal, waiting time to speak to someone to raise concerns is excessive”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear of your negative experience when renewing. For future reference all renewal correspondence is sent via your customer portal account. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Kind regards, Molly Performance Direct

Posted 1 year ago

“acting as broker is different from my first time”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to review Performance Direct, we really appreciate your feedback! Kind regards, Molly Performance Direct k

Posted 1 year ago

“Alright. Okay.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 year ago

“Had sent numerous pictures of garage and car still kept chasing. To say we need to see pictures of garage and car at home location, not very efficient.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We can confirm your garage proof has been received in and the chaser emails have now been stopped. We apologise for any inconvenience caused. Kind regards, Molly Performance Direct

Posted 1 year ago

“fairly easy but as online only , no paperwork. forgot who i insured with until emialed”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to share your feedback on our services at Performance Direct. We are pleased to know you found the set up easy. Yes, we do work on a majority online basis. However you can contact us via phone as well as using our online chat feature should you have anything to query. We will ensure to send a copy of the documents via post to make sure you have the information you need in your most comfortable format. Kind regards, Molly Performance Direct

Posted 1 year ago

“Usually very good service. However this time on Renewal, no letter or email was sent just an email to say to Login into your web site. No renewal price was price was given, and the money was just taken. The price was okay, but it would be nice to know how much things are.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We apologise that the renewal quote was not showing in your account when the prompt email was sent for you to log in and view it. We will ensure that upon the next renewal that you will be emailed the quote as well as having it available in your customer account. We apologise for any inconvenience or negative experience. Kind regards, Molly Performance Direct

Posted 1 year ago

“You’ve been fairly priced for a couple of years, but premium went up 50% this year!”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing this review with is, your feedback is appreciated. We apologise that we have been unable to offer a lower premium for this renewal and confirm your concerns have been passed onto the appropriate managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Premium far higher than the rate of inflation considering I have excess of 10 years plus no claims bonus, and a clean driving licence.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your feedback on Performance Direct! We appreciate you taking the time to share your experience with us. We're thrilled to hear that our team provided you with a quick and seamless service. Making our customers happy is our primary goal, and it's great to know that we're on the right track. Kind regards, Molly Performance Direct

Posted 1 year ago

“Have insured with this company for a few years and price is good - as it should be - but I only found out about this year's renewal price from my credit card statement after the fact, no prior renewal notice or quote at all.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to share your feedback about Performance Direct. We truly appreciate hearing from our customers and we're glad to learn that you had a positive experience with us. You should have received an email to check your customer account and view your renewal around 21 days prior to the renewal date. We apologise if this was not received. Kind regards, Molly Performance Direct

Posted 1 year ago

“The price is competitive and they cover classic and modified vehicles. The rating would be higher if the website was more reliable and communication was improved.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review and we appreciate the feedback, we will pass on your feedback onto the relevant department managers. Kind Regards Jon Performance Direct

Posted 1 year ago

“Good service a little expensive”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review, we appreciate the feedback. We are happy to hear our team were able to help and as a broker we can only offer the cheapest quote with the insurers we work with, so hopefully come next renewal, we are able to offer a lower premium for you. Kind Regards Jess Performance Direct

Posted 1 year ago

“customer service not very helpful”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review and we appreciate the feedback. If you do require any assistance or help, please feel free to contact us and our team will be happy to help. Kind Regards Jon Performance Direct

Posted 1 year ago

“Taking out the policy online was a simple matter, however, some confusion was created by multiple e,mails from Insurer regarding regìstration of policy. This had been done @ first request.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review and we appreciate the feedback. We are sorry to hear there was issued in regards to your registration and will pass this onto the relevant department for you. Kind Regards Jon Performance Direct

Posted 1 year ago

“There a bit slow at responding to questions and getting bk to the customer regarding agreed valuations”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear about the delays in your agreed valuation. I will ask the relevant team to have a look for you and come back to you with an update. We appreciate the feedback and the time taken to leave a review. Kind Regards Jon Performance Direct

Posted 1 year ago

“Purchased car insurance and when I got the policy by email it said that there are issues that need to be addressed. When I checked there were two issues and both were optional but still said there was two issues. If they are optional then they don’t need to be addressed.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing this review, your feedback is appreciated. We have passed on your comments to the appropriate department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“never received my documents in the post as promised! ????”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear that you have not yet received the documents, we have re posted them today for you . Please let us know if you require any further assistance. Kind regards, Molly Performance Direct

Posted 1 year ago

“Had a poor start but did get insured in the end. Communication was very poor.”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear of your negative experience. Please contact us via live chat or feedback form via our website. Kind regards, Molly Performance Direct

Posted 1 year ago

“I've been asked to write a review of performance of this motor insurance company, surely the best review I could give would be at the end of my insurance contract, because I did everything else, I've had absolutely no contact with anyone what so ever from performance, so please feel free to send this next January”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated, and your comments have been passed onto the relevant department managers. Kind regards, Jon Performance Direct

Posted 1 year ago

“Forced into it but the cover im getting is basic and far to expensive.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, feedback is appreciated. We apologise for any negative experience you have had when renewing with us and can confirm your your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Insured under classic car and then received follow up email saying there was extra cost involved.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

Performance Direct is rated 4.5 based on 2,620 reviews