Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,620 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was very disappointed to be charged nearly £488. Nearly double of what l paid last year. Having been a client for several years, and never claimed, l felt that maybe l would get a better deal.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, feedback is appreciated. We can confirm your your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“I've only had the policy for 3 week but at the moment ok 👌”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Re-insurance rate was much higher than last year. Should it rise again as much next year I will shop around, despite the ease of leaving it to the broker.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“When I contacted Performance Direct to discuss my increased premium on a classic car in a collection of 5 others that do not do any mileage, my attempt at any conversation was virtually disregarded and the phone call was a waste of time. I certainly did not feel valued as a customer.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 1 year ago

“Very confusing and inflexible service”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Competitive but took so long to arrange.. especially as PD have most of my details already to pre-populate.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Not bad but a little expensive”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“I've never made a claim, so I don't know how I can rate you.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“I hope not to have to use it, it was a competitive quote and it meets my requirements.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good fairly competitive products but hold on telephone is always a nightmare”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a review and are happy to hear you are pleased with the premiums we offer. We are apologise for any call waiting experienced due to an unexpected high level of calls. Kind regards, jess Performance Direct

Posted 1 year ago

“Nothing works on Web site.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, we apologise for any problems encountered, For any assistance please call in on 01708925059 or contact us via livechat or Whatsapp. Kind regards, Jess Performance Direct

Posted 1 year ago

“Although I was fully insured through Performance Direct I was recently stopped by the police as my insurance did NOT show on the insurance data base. The police have the power to take any vehicle that is shown as NO INSURANCE. I contacted Performance Direct the following day and they admitted to making a mistake. A mistake like that could cost dearly.”

Helpful Report

Posted 1 year ago

Hi, We apologise for any problems encountered, I can see the vehicle is now showing on the MID database. If you have any further issues please contact our live chat team and an agent will assist. Kind regards, Jess Performance Direct.

Posted 1 year ago

“Decent price on insurance. Person on phone when sorting it very nice and professional. My only grievance is how many times l have to send certain documents when you already have them either through on line when filling insurance in or on phone.”

Helpful Report

Posted 2 years ago

Hi, We apologise for any problems encountered but are happy you are pleased with the service from our agents. Kind regards, Molly Grove & Dean

Posted 2 years ago

“I thought the premium quite high and deducted 3 weeks before policy began.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 2 years ago

“After 2 phone calls from different people asking questions I felt as though you thought I was telling lies about my application, I also explained at the time I was very poorly in hospital but I was still pressured by the callers. I will think very carefully if I renew with you in 12 months time.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 2 years ago

“Happy with the overall service which is provided. Insurance quote doubled over the year, no accidents so not sure why the major hike.”

Helpful Report

Posted 2 years ago

Hi, We are happy you are pleased with the service but are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 2 years ago

“i still prefer somebody talks on the phone”

Helpful Report

Posted 2 years ago

Hi, We are sorry you feel this way and can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 2 years ago

“Unreasonable renewal quote; expensive to cancel. Pretty standard for car insurance companies though i guess.”

Helpful Report

Posted 2 years ago

"Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct"

Posted 2 years ago

“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”

Helpful Report

Posted 3 years ago

“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”

Helpful Report

Posted 3 years ago

Performance Direct is rated 4.5 based on 2,620 reviews