“I've been asked to write a review of performance of this motor insurance company, surely the best review I could give would be at the end of my insurance contract, because I did everything else, I've had absolutely no contact with anyone what so ever from performance, so please feel free to send this next January”
Hi,
Thank you for sharing your review with us, your feedback is appreciated, and your comments have been passed onto the relevant department managers.
Kind regards,
Jon
Performance Direct
Hi,
Thank you for sharing your review with us, feedback is appreciated. We apologise for any negative experience you have had when renewing with us and can confirm your your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
“I was very disappointed to be charged nearly £488. Nearly double of what l paid last year. Having been a client for several years, and never claimed, l felt that maybe l would get a better deal.”
Hi,
Thank you for sharing your review with us, feedback is appreciated. We can confirm your your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
“Re-insurance rate was much higher than last year. Should it rise again as much next year I will shop around, despite the ease of leaving it to the broker.”
“When I contacted Performance Direct to discuss my increased premium on a classic car in a collection of 5 others that do not do any mileage, my attempt at any conversation was virtually disregarded and the phone call was a waste of time. I certainly did not feel valued as a customer.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
Hi,
Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers.
Kind regards,
Molly
Performance Direct
Hi,
Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service.
Kind regards,
Molly
Performance Direct
Hi,
Thank you, we appreciate the time taken to leave us a review and are happy to hear you are pleased with the premiums we offer. We are apologise for any call waiting experienced due to an unexpected high level of calls.
Kind regards,
jess
Performance Direct
Hi,
Thank you for sharing your review with us, we apologise for any problems encountered, For any assistance please call in on 01708925059 or contact us via livechat or Whatsapp.
Kind regards,
Jess
Performance Direct
“Although I was fully insured through Performance Direct I was recently stopped by the police as my insurance did NOT show on the insurance data base.
The police have the power to take any vehicle that is shown as NO INSURANCE.
I contacted Performance Direct the following day and they admitted to making a mistake.
A mistake like that could cost dearly.”
Hi,
We apologise for any problems encountered, I can see the vehicle is now showing on the MID database. If you have any further issues please contact our live chat team and an agent will assist.
Kind regards,
Jess
Performance Direct.
“Decent price on insurance. Person on phone when sorting it very nice and professional. My only grievance is how many times l have to send certain documents when you already have them either through on line when filling insurance in or on phone.”
Hi,
We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
“After 2 phone calls from different people asking questions I felt as though you thought I was telling lies about my application, I also explained at the time I was very poorly in hospital but I was still pressured by the callers.
I will think very carefully if I renew with you in 12 months time.”
Hi,
We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
Hi,
We are happy you are pleased with the service but are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
Hi,
We are sorry you feel this way and can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Performance Direct
English