“Great insurance my second year only problem I have being , I pay mine monthly and I feel I am being ripped off slightly. Because I am paying monthly there’s quite a bit extra add on , I understand you pay a little extra which I have no problem with. But I feel it is definitely on the strong side. Will think about moving on next year !!”
Hi Richard
Thank you for sharing your feedback, all comments are reviewed and taken on board.
I'm pleased that your renewal was very good however, it is disappointing to read that your new car insurance quote did not meet your expectations. If you would like me to look into this further for you, please don't hesitate to let me know.
Regards
Emma
Performance Direct
“Good service and pricing. Only complaint is we had a minor accident with another car with a different insurer and even before the claim was sorted out, we were called and our premium increased considerably due the accident with the other vehicle. Bit strange, but there you go.”
Hi
Thank you for taking the time to share your experience.
All comments are taken on board and are fed back to the appropriate teams.
However, if you would like me to look into this further for you, please don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Marie
Thank you for sharing your experience.
If you require any further assistance, please don't hesitate to visit our Existing Customer pages on www.performancedirect.co.uk where you'll find plenty of helpful information.
Regards
Emma
Performance Direct
Hi Colin
Thank you for sharing your experience, I am pleased we could match your expectations but if there is anything else we can do to assist, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
“I didn't seem to get an email to remind me my renewal was due and didn't know the premium had been taken out of my account until I saw it later.
I would have still used Performance as the cost of the insurance is still very reasonable.”
Hi Keith
Thank you for sharing your feedback with Performance Direct and apologies that you have not received your renewal invitation.
Please do get in touch with us and we can confirm that your contact details are up-to-date.
Please visit www.performancedirect.co.uk/existing-customers/contact-us.aspx to find the most appropriate way to let us know.
Regards
Emma
Performance Direct
Hi Gary
Thank you for sharing your feedback.
If this is regarding a renewal, our renewal invitations are sent automatically and are issued under your current insurer.
Once a customer contacts us, we can then search the market and various insurers to find you the best deal.
I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know.
Regards
Emma
Performance Direct
“While they seem to find good cover I find that their ability to track details on my insurance is highly random. Every renewal I seem to have to fix details they either knew about and have forgotten, entered incorrectly, or not updated when corrected last time. It is a frustrating waste of time. They also seem to think they can use email to send legal contracts and documents, but if I send them a statement they need a phone call or other validation. Good for goose but not gander.”
Hi
Thank you for sharing your feedback.
Your comments will be taken on board and passed onto the relevant department, however, if you would like me to investigate this further for you please don't hesitate to let me know.
Regards
Emma
Performance Direct
“Good price first year but then at renewal price goes up. Admin fees are doubled. If you call in yo query then these costs are flexible, and can make a difference Still a big on expensive side by comparison
Not having to use their services it’s unfsir to comment on overall performance
Keep sending me Thankyous for renewing after confirming that policy is not being renewed”
Hi Hugh
Thank you for taking the time to leave us feedback and apologies that you feel this way.
If you would like me to look into anything please let me know.
Regards
Emma
Performance Direct
Hi
Thank you for sharing your renewal experience with us.
Our renewal invitations are sent automatically and are issued under your current insurer.
Once a customer contacts us, we can then search the market and various insurers to find you the best deal.
I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know.
Regards
Emma
Performance Direct
“I'm not quite sure spending more money on insurance can make me happy. I still find that having a increase in cost does not justify the work you've put in does not warrant it.”
Hi Tim
Thank you for sharing your feedback.
Apologies that you feel this way, if you would like me to look into anything for you please don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Roger
Thank you for sharing your feedback.
With regards to renewing a policy, as a broker we offer the insurance provider's renewal quotation on an automatic basis. However, if contacted by the client, we can then access our panel of insurers to search for more appropriate cover.
I hope the above helps to explain why this takes place but if you have any further questions, please don't hesitate to let me know.
Regards
Emma
Performance Direct
“Offered a good price but be warned, the administration fees are a little high compared to other insurers I have used.
I also sold my motorbike part way through the policy and the cost to cancel was nothing short of extortion. Not only was there a high exit fee, but they would also claim 25% of any refund due to you, as well. In the end I got a new bike and just had to pay a crazy admin fee to swap bikes.
I was also harassed at the start of the policy, I bought online, provided NCB proof via email yet would receive around 5 missed calls per day for at least two weeks - I couldn't answer due to my working commitments, then I got a voicemail saying they had cancelled my policy. Eventually had to make time to call, then they reinstated my policy after me basically giving them everything I already had online. Felt like they were looking for an opportunity to make the policy more expensive somehow.
Good annual price but poor elsewhere.”
“Just really expensive to change any information in insurance when you don't even get a paper copy of insurance.and no mircat toy....not to mention compare the marker.com displayed cheaper car insurance for me in same day so got ripped off for neatly £50...”
“could not complete purchase on line .
a lengthy phone call was also included
the price then went up
another lengthy phone call
the price went back down.
To be fair , I was pleased once the price hike was sorted .
they also sorted documents super fast .
.”
English