Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,620 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It is as expected”

Helpful Report

Posted 7 years ago

Hi Colin Thank you for sharing your experience, I am pleased we could match your expectations but if there is anything else we can do to assist, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 7 years ago

“I didn't seem to get an email to remind me my renewal was due and didn't know the premium had been taken out of my account until I saw it later. I would have still used Performance as the cost of the insurance is still very reasonable.”

Helpful Report

Posted 7 years ago

Hi Keith Thank you for sharing your feedback with Performance Direct and apologies that you have not received your renewal invitation. Please do get in touch with us and we can confirm that your contact details are up-to-date. Please visit www.performancedirect.co.uk/existing-customers/contact-us.aspx to find the most appropriate way to let us know. Regards Emma Performance Direct

Posted 7 years ago

“Had to phone for better price after receiving quotes from internet”

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Posted 7 years ago

Hi Gary Thank you for sharing your feedback. If this is regarding a renewal, our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“While they seem to find good cover I find that their ability to track details on my insurance is highly random. Every renewal I seem to have to fix details they either knew about and have forgotten, entered incorrectly, or not updated when corrected last time. It is a frustrating waste of time. They also seem to think they can use email to send legal contracts and documents, but if I send them a statement they need a phone call or other validation. Good for goose but not gander.”

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Posted 7 years ago

Hi Thank you for sharing your feedback. Your comments will be taken on board and passed onto the relevant department, however, if you would like me to investigate this further for you please don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“Good price first year but then at renewal price goes up. Admin fees are doubled. If you call in yo query then these costs are flexible, and can make a difference Still a big on expensive side by comparison Not having to use their services it’s unfsir to comment on overall performance Keep sending me Thankyous for renewing after confirming that policy is not being renewed”

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Posted 7 years ago

Hi Hugh Thank you for taking the time to leave us feedback and apologies that you feel this way. If you would like me to look into anything please let me know. Regards Emma Performance Direct

Posted 7 years ago

“Would have liked Performance Direct to pre search for cheaper policies without me phoning for a better deal.”

Helpful Report

Posted 7 years ago

Hi Thank you for sharing your renewal experience with us. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“I'm not quite sure spending more money on insurance can make me happy. I still find that having a increase in cost does not justify the work you've put in does not warrant it.”

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Posted 7 years ago

Hi Tim Thank you for sharing your feedback. Apologies that you feel this way, if you would like me to look into anything for you please don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“It’s ok but I don’t like filling in these things”

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Posted 7 years ago

“Had to phone up for an improved offer.”

Helpful Report

Posted 7 years ago

Hi Roger Thank you for sharing your feedback. With regards to renewing a policy, as a broker we offer the insurance provider's renewal quotation on an automatic basis. However, if contacted by the client, we can then access our panel of insurers to search for more appropriate cover. I hope the above helps to explain why this takes place but if you have any further questions, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“Offered a good price but be warned, the administration fees are a little high compared to other insurers I have used. I also sold my motorbike part way through the policy and the cost to cancel was nothing short of extortion. Not only was there a high exit fee, but they would also claim 25% of any refund due to you, as well. In the end I got a new bike and just had to pay a crazy admin fee to swap bikes. I was also harassed at the start of the policy, I bought online, provided NCB proof via email yet would receive around 5 missed calls per day for at least two weeks - I couldn't answer due to my working commitments, then I got a voicemail saying they had cancelled my policy. Eventually had to make time to call, then they reinstated my policy after me basically giving them everything I already had online. Felt like they were looking for an opportunity to make the policy more expensive somehow. Good annual price but poor elsewhere.”

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(Motorbike Insurance) - Posted 7 years ago

“Everything was good but the £70 cancellation fee is rediculous!”

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(Car Insurance) - Posted 10 years ago

“Just really expensive to change any information in insurance when you don't even get a paper copy of insurance.and no mircat toy....not to mention compare the marker.com displayed cheaper car insurance for me in same day so got ripped off for neatly £50...”

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(Car Insurance) - Posted 10 years ago

“could not complete purchase on line . a lengthy phone call was also included the price then went up another lengthy phone call the price went back down. To be fair , I was pleased once the price hike was sorted . they also sorted documents super fast . .”

Helpful Report

(Car Insurance) - Posted 10 years ago

Performance Direct is rated 4.5 based on 2,620 reviews