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Performance Direct Reviews

4.5 Rating 2,503 Reviews
89 %
of reviewers recommend Performance Direct
Company Reviews Metrics
4.5
Based on 2,503 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Performance Direct Reviews
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Anonymous
Verified Buyer
“Would have liked Performance Direct to pre search for cheaper policies without me phoning for a better deal.”
Helpful Report
Posted 6 years ago
Hi Thank you for sharing your renewal experience with us. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Performance Direct
Posted 6 years ago
Tim Holmes
Verified Buyer
“I'm not quite sure spending more money on insurance can make me happy. I still find that having a increase in cost does not justify the work you've put in does not warrant it.”
Helpful Report
Posted 6 years ago
Hi Tim Thank you for sharing your feedback. Apologies that you feel this way, if you would like me to look into anything for you please don't hesitate to let me know. Regards Emma Performance Direct
Posted 6 years ago
Peter Hayter
Verified Buyer
“It’s ok but I don’t like filling in these things”
Helpful Report
Posted 6 years ago
Roger Walker
Verified Buyer
“Had to phone up for an improved offer.”
Helpful Report
Posted 6 years ago
Hi Roger Thank you for sharing your feedback. With regards to renewing a policy, as a broker we offer the insurance provider's renewal quotation on an automatic basis. However, if contacted by the client, we can then access our panel of insurers to search for more appropriate cover. I hope the above helps to explain why this takes place but if you have any further questions, please don't hesitate to let me know. Regards Emma Performance Direct
Posted 6 years ago
Anonymous
Verified Reviewer
“Offered a good price but be warned, the administration fees are a little high compared to other insurers I have used. I also sold my motorbike part way through the policy and the cost to cancel was nothing short of extortion. Not only was there a high exit fee, but they would also claim 25% of any refund due to you, as well. In the end I got a new bike and just had to pay a crazy admin fee to swap bikes. I was also harassed at the start of the policy, I bought online, provided NCB proof via email yet would receive around 5 missed calls per day for at least two weeks - I couldn't answer due to my working commitments, then I got a voicemail saying they had cancelled my policy. Eventually had to make time to call, then they reinstated my policy after me basically giving them everything I already had online. Felt like they were looking for an opportunity to make the policy more expensive somehow. Good annual price but poor elsewhere.”
Helpful Report
(Motorbike Insurance) - Posted 7 years ago
Timothy
Verified Buyer
“Everything was good but the £70 cancellation fee is rediculous!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Tim
Verified Buyer
“Just really expensive to change any information in insurance when you don't even get a paper copy of insurance.and no mircat toy....not to mention compare the marker.com displayed cheaper car insurance for me in same day so got ripped off for neatly £50...”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“could not complete purchase on line . a lengthy phone call was also included the price then went up another lengthy phone call the price went back down. To be fair , I was pleased once the price hike was sorted . they also sorted documents super fast . .”
Helpful Report
(Car Insurance) - Posted 10 years ago
Performance Direct is rated 4.5 based on 2,503 reviews
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