Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.54

4.5 Rating 2,626 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Anonymous

Anonymous // 01/01/2019

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English

“exceptional service”

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Posted 3 years ago

Helo Mustafa, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the exceptional service provided. All the best, Issy Performance Direct

Posted 3 years ago

“Competitively priced, professional and friendly service. Easy and straightforward.”

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Posted 3 years ago

Hello Lisa, Thank you for leaving us a 5-star review. I'm delighted to hear that you are satisfied with the professional service provided. Many thanks, Issy Performance Direct

Posted 3 years ago

“Easy to insure on line”

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Posted 3 years ago

Hi Michael, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the easy service provided. Kind regards, Issy Performance Direct

Posted 3 years ago

“Brilliant professional best insurance company have been with for years”

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Posted 3 years ago

“Have been with P D many years. Always straightforward to deal with”

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Posted 3 years ago

“Very help full”

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Posted 3 years ago

“Waste of time, never answered my emails, charged me £150 for a mistake when l bought the car, l explained the reason, but they literally told me the computer says no... Then they charged me £55 for cancelling the contract that didn't even started. They took 5 days to return the £150 fees for the mistake, and still charged me £55 for cancelling the contract. Very bad and stressful experience”

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Posted 3 years ago

“Good value for money, easy to deal with, good discount”

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Posted 3 years ago

“Cheap for classic car insurance. Value for money.”

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Posted 3 years ago

“Good price and great service.”

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Posted 3 years ago

“Efficient, good rates, courteous but very techy. for senior clients.”

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Posted 3 years ago

“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”

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Posted 3 years ago

“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”

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Posted 3 years ago

“I was dealt with very efficiently”

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Posted 3 years ago

“Really seemed to know what they are doing I had stack of other deals 2 cheaper but decided to go with yourselfs”

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Posted 3 years ago

“I have been with Hastings for a number of years but no way could they match the price of Performance Direct”

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Posted 3 years ago

“Dreadful customer service. Cancelled after 1 month”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“A very good company to deal with quick and easy”

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Posted 3 years ago

“Hello, I received an email on the 7th of October advising that I would shortly get my insurance policy. I'M still waiting. Not impressed. Andrew Hamill”

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Posted 3 years ago

Performance Direct is rated 4.5 based on 2,626 reviews