Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 2,742 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,742 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“Offered a good price but be warned, the administration fees are a little high compared to other insurers I have used. I also sold my motorbike part way through the policy and the cost to cancel was nothing short of extortion. Not only was there a high exit fee, but they would also claim 25% of any refund due to you, as well. In the end I got a new bike and just had to pay a crazy admin fee to swap bikes. I was also harassed at the start of the policy, I bought online, provided NCB proof via email yet would receive around 5 missed calls per day for at least two weeks - I couldn't answer due to my working commitments, then I got a voicemail saying they had cancelled my policy. Eventually had to make time to call, then they reinstated my policy after me basically giving them everything I already had online. Felt like they were looking for an opportunity to make the policy more expensive somehow. Good annual price but poor elsewhere.”

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(Motorbike Insurance) - Posted 8 years ago

“Wished I had read some of the reviews before I used them, as when I wanted to change my insurance to another vehicle they quoted me an additional £158 for the remaining term which is about 8 months or £50 to cancel. I told them it was daylight robbery and canceled, I went on line and got 12 months insurance for £182. Do not use this insurance company.”

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Posted 8 years ago

“Very argumentative and unhelpful staff. Very rude and made a lot of charges that I eventually argued down to a smaller figure. Not at all happy with their service. Avoid at all costs.”

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Posted 8 years ago

“I didn't have a problem, just answer all questions correctly. I have received documents via e-mail by return on confirming by telephone exactly as required. Very helpful young lady on phone a credit to them. I can understand some customers being upset if the quote changes upon speaking with them, but did they tell the information correctly. Most insurers would give a get out without a penalty charge of some £50, however I was happy plus the company I'm insured with is a division of L & V who I have had other cars with in the past.”

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Posted 8 years ago

“Gave me a great price on my Porsche 911 and seemto be all ok but asyet have not needed them for anything only a quote for my everyday car and that wasnt at all competetive”

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(Car Insurance) - Posted 8 years ago

“Never been with these before and found them to be ok.”

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(Car Insurance) - Posted 8 years ago

“Absolutely disgraceful company, they are cheap but like anything it's when there are issues that you find out what a monumental mistake you made having insurance with Performance Direct. My advice is AVOID LIKE THE PLAGUE.”

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Posted 8 years ago

“Most un-professional insurance company. It is quite clear that the staff are on very low commissions otherwise they would take the job more seriously. Staff tell blatant lies. Beware as you may end up having your insurance policy cancelled due to their incompetence.”

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Posted 8 years ago

“Having sent all the information requested, they failed to read it properly. Insurance cancelled.”

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Posted 8 years ago

“AVOID AT ALL COST Performance Direct increased the initial quote by more than £200. Once purchased we moved to a different postcode and PD wanted additional £200. we cancelled the policy expecting a refund of at least £170 (which included deduction of admin fees and 20% off premium , which is a rip off in itself) but were told by Emma (extremely rude individual) that as it is a classic car, the underwriter is keeping the full premium. This is not stated anywhere in Performance Direct T&Cs which were issued to us. Performance Direct agreed to refund £13 which is a joke. AVOID, AVOID, AVOID. Bunch of cowboys and scavengers.”

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Posted 8 years ago

“Straight forward but some what difficult process to follow as my car was a classic car i think that is to be expected , but very helpful and explained everything”

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(Car Insurance) - Posted 8 years ago

“I did an online quotation, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle. No problem, I thought, the risk has not even begun yet. However, after talking to them, I am being forced to either pay £60 for a non-Classic Car policy, or a £55 cancellation fee! Rip off!”

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Posted 9 years ago

“I found performance direct complicated and difficult to deal with. Changes are hard to make and will incur huge fees the customer service was long winded and not friendly or helpful. I will not be using these again, Hastings direct who I was previously with for several years I found to be excellent in all the areas performance direct are terrible I would recommend them instead.”

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(Car Insurance) - Posted 9 years ago

“did not stick to original quote. refused to acknowledge my level of no claims and consequently increased my premium. the service and price i ended up with was not what was originally offered.”

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(Car Insurance) - Posted 9 years ago

“They have recently cancelled two policies now I'm stuck with two debts by default which I don't need. After selling one car they wouldn't cancel my policy and so I was left with the remainder of the balance to pay off, really helpful!! This has happened in succession and being out of work currently this has put me in an awkward position, in future I'll go elsewhere for my classic car insurance, I'd rather pay more than be stuck with a policy I no longer need, they really adhere to the customers needs, NOT. I've used them on and off for years no loyalty for returning customers what so ever really angry right now, that's an understatement. The customer relations officer was useless and she achieved nothing I will escalate this matter further, I remain unsatisfied. I've just found they have blocked me on Twitter how childish the truth hurts does it? I noticed on here I'm not the only one who has been left liable for the remainder of the policy how disgusting!!! I'm going to highlight this further it's wrong to rip so many people off. Im not the only person this has happened to, look at the review sites and google the company this is widespread and you could be next...”

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Posted 9 years ago

“I would like to make an official complaint. I am incredibly disappointed with your customer service. As your client I trusted you and your offer but I lost all my discounts for a year, as a result of the bankruptcy of the insurance company. This is my first insurance for this car and now I have to pay a higher insurance for a next year. Another outrageous thing it's your offer of the new insurance for me. My previous insurance was £600, however you offer me £1700 or above that. I wish to emphasize that insurance on moneysupermarket.com oscillate around £600.”

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Posted 9 years ago

“the policy taken out with performance direct was made very easy by the staff they were a pleasure to deal with nothing was to much bother for the staff to deal with i wish i had heard of performance direct years ago”

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(Van Insurance) - Posted 9 years ago

“I have been a customer of performance direct for the past year. I receved a really good price and the staff were friendly and polite. No problems so far, keep up the good work.”

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Posted 9 years ago

“i would not use them again !”

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(Car Insurance) - Posted 10 years ago

Hi; Thank you for taking the time to review your experience with us. I'm sorry to hear that it hasn't been the most positive, if there is anything that I can do to be of assistance with this matter, please let me know as I'd be happy to help. Regards; Lauryn Performance Direct

Posted 10 years ago

“I wanted to insure my 'leased' van. I received quote via comparethemarket.com- performance direct was my second choice. Details given to performance direct were as per details given to comparethemarket.com. My first choice, returned my deposit as they did not have a cover for leased van for short term. My second choice, performance direct, based on the same material fact given to comparethemarket.com and to the first choice, also couldn't start a policy due to the 'lease' aspect, but decided to clear my bank account for their fraudulent claim for cancellation and admin fees! That was done some 10 minutes after my online payment as deposit AND before even a policy was written or set up! It took just that 10 minutes for them to steal my money! Needless to say that the matter is in the hands of Financial Ombudsman now! Performance Direct and your parent company Grove& Dean, your are fraudsters and theives!”

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Posted 10 years ago

Performance Direct is rated 4.6 based on 2,742 reviews