“Right hand doesn`t know what the left hand is doing. Charged twice, still waiting for refund for their mistake ! Also told I was on automatic RENEW , I have never been. I have insured through P. Direct for the last 4/5 years But after all the Mistakes this year, I will not be using them again. Where is my refund ????”
Hi Delia
Thank you for bringing this to our attention.
I am sorry to hear you are unhappy with the service that has been provided, I will look into the concerns you have raised.
In the meantime if there is anything else I can do to assist, please don't hesitate to let me know.
Regards
Emma
Performance Direct
“Very friendly fast and efficient service, no need to chase up as the renewals come through automatically and they do a great job of finding the right level of insurance that meets your needs.”
Hi Stewart
Thank you for sharing your feedback, I'm glad that our renewal offer met your expectations.
If there is anything else you require assistance with, please don't hesitate to let us know.
Regards
Emma
Performance Direct
“Performance Direct have been my preferred insurer for a number of years now; efficient, friendly, professional and most importantly - great value! Thank you.”
Hi Bekim
Thank you for taking the time to review your experience with Performance Direct, it's great to know that you have consistently renewed with us, your loyalty is appreciated.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
“Why is my renewal more expensive than last years payment? Another extra year's no claims. And the obvious depreciating value of the car.
Please explain.”
“Great insurance my second year only problem I have being , I pay mine monthly and I feel I am being ripped off slightly. Because I am paying monthly there’s quite a bit extra add on , I understand you pay a little extra which I have no problem with. But I feel it is definitely on the strong side. Will think about moving on next year !!”
“It was affordable insurance for me at a time when everyone else's quote was out of reach.
The customer service in the beginning was quite good. It does seem as though the admin teams are quite divided when you are calling to sort things.
In the end I left because I found a more affordable insurer, with better customer service!”
“Reliable and helpful.
Only one complaint : it would be more professional and honest to contact me before taking payment from my account well before the renew date. I can imagine most people are unaware of this process you use!”
Hi Stephen
Thank you for sharing your feedback, your comments are appreciated.
We email or write to clients up to 21 days prior to their renewal date to advise new renewal terms and for those on automatic renewal, we take payment to ensure that there is no break in cover.
If you would like to discuss this further, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
Hi David
Thank you for the 5 star feedback, it's good to read that our staff were helpful.
For any further assistance, please don't hesitate to contact us.
Kind regards
Emma
Performance Direct
“Competitive car insurance with all the options. Easy to use website. Not needed to contact them yet for anything and this is my second year. Very happy with their service and will be considering them seriously when my other policies are due for renewal.”
Hi Adrian
Thank you for the great review, it's good to hear you're considering us for your other policies. When the time is right, don't hesitate to contact us, or visit our website where you will find a Live Chat facility with operators waiting to assist.
Kind regards
Emma
Performance Direct
“Didn't receive notification that my car insurance was expiring, or what the new premium was to be. The first I knew about you AUTOMATICALLY renewing my policy was when a large amount was taken from my bank account! I phoned to complain, and because I was one day into the new policy, was told I could cancel, but only if I was prepared to be charged an exorbitant sum. You had me over a barrel, but I promise you, I shall seek insurance elsewhere next year.”
Hi Gary
Thank you for sharing your feedback regarding your motorcycle insurance. It's good to know that you would recommend us.
For any further assistance, please don't hesitate to get in touch.
Kind regards
Emma
Performance Direct
