“Absolutely terrible, Worst Insurance Company I have ever dealt with. They bombarded me with e-mails telling me to contact them "URGENTLY" but every time i called, I was on hold for sometimes more then an hour. I e-mailed the Customer Services but never got a reply, then you cancelled my Insurance and still have not refunded me. Appalling, unprofessional and un-helpful.”
I have sent multiple emails requesting proof of NCD relative to my now expired policy. No response or acknowledgement received.
I called your company and spoke with one of your team. I provided an alternative email address and I was promised that the NCD would be emailed to both of my email addresses and posted out. Again.....nothing!
I have had to call my current insurer to have the deadline for exhibiting the NCD extended as they are threatening to cancel my insurance and also charge me for their administration in doing so.
All of this is completely unnecessary had Performance Direct met their obligations to release the proof of NCD. The lack of attention to this is quite simply shocking and I cannot understand why this is apparently so difficult.”
“Had to ring to 'validate' details. No other insurance company insists on this. That's why people do it online instead on by phone. Only thing is, you ring and get put on hold forever. The guy I spoke to sounded like it was his last day at the company. Also you get threatened with cancellation (with a fee) if you don't validate it by phone. 6 phone calls in total, with me eventually hanging up. Just when I thought it was done, a random payment of £90 came out, against my "outstanding debt". I haven't got the will to ring the work placement lad working from a stationary cupboard which they call customer service. I agreed to pay £20 a month for van insurance. That was my contract. I will never use this company again. It's been a pure ballache. I have made a complaint with the Financial Ombudsman, and also to the relevant comparison sites. Apart from that though, yeah, spot on.”