Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,698 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great guy we dealt with Joseph, great sense of humour, nothing was a problem”

Helpful Report

Posted 3 weeks ago

Hi Kenneth, Thank you so much for your awesome 5-star review! We’re thrilled to hear that you enjoyed working with Joseph and appreciated his sense of humor. It’s our pleasure to make your experience enjoyable, and your compliments mean a lot to us! Kind wishes, Molly Performance Direct

Posted 3 weeks ago

“All very easy to setup and manage my classic car insurance”

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Posted 4 weeks ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found the setup and management of your classic car insurance easy. We strive to provide a smooth experience for all our customers, and your feedback means the world to us. Kind Regards, Jess Performance Direct.

Posted 3 weeks ago

“First class service by all staff at Performance direct.”

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Posted 4 weeks ago

Hi Arthur, Thank you for your fantastic 5-star review! We're delighted to hear that you experienced first-class service from our team at Performance Direct. Your kind words inspire us to keep delivering exceptional experiences for all our customers. Best wishes, Molly Performance Direct

Posted 4 weeks ago

“They are OK.”

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Posted 4 weeks ago

Hi Ronald, Thank you for sharing your thoughts! We appreciate your feedback and are glad to know that you find us to be okay. If there's anything specific we can do to improve your experience, please don't hesitate to reach out. Kind regards, Molly Performance Direct

Posted 4 weeks ago

“Excellent service to date.”

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Posted 1 month ago

Hi Simon, Thank you so much for your excellent 5-star review! We’re thrilled to hear that you've had a great experience with our service so far. Your satisfaction is incredibly important to us, and we’re always here to help with anything you need moving forward. Warm wishes, Molly Performance Direct

Posted 1 month ago

“Excelllent”

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Posted 1 month ago

Hi there, Thank you for your wonderful 5-star review! We’re thrilled to hear that you had an excellent experience with us. Your satisfaction means the world to us, and we're here to assist you whenever needed. Warm wishes, Molly Performance Direct

Posted 1 month ago

“Very helpful for changeover of vehicle”

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to know that we were able to assist you with your vehicle changeover. Your feedback is incredibly valuable to us, and we’re always here to help with any future needs you may have. Kind wishes, Molly Performance Direct

Posted 1 month ago

“Have always been offered a good honest deal.”

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Posted 1 month ago

Hi Ian, Thank you for your amazing 5-star review! We’re delighted to hear that you feel you’ve received a good honest deal with us. Your trust and satisfaction are our top priorities, and we're here to keep delivering great experiences. If there's anything else we can do for you, please don’t hesitate to reach out! Kind regards, Molly Performance Direct

Posted 1 month ago

“Great servicr”

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Posted 1 month ago

Hi John, Thank you for your great 5-star review! We’re so pleased to hear you enjoyed our service. Your satisfaction is what drives us to keep improving. If there’s anything else we can assist you with, don’t hesitate to reach out! Kind wishes, Molly Performance Direct

Posted 1 month ago

“Always easy to deal with great company”

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Posted 1 month ago

Hi Rex, Thank you for your fantastic 5-star review! It’s wonderful to hear that you find us easy to deal with. Your support means a lot to us and encourages our team to keep providing top-notch service. If there's anything more you need, just let us know! Kind regards, Molly Performance Direct

Posted 1 month ago

“Brilliant company. 10/10. Would highly recommend”

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Posted 1 month ago

Hi Karen, Thank you for your brilliant 5-star review! We're thrilled to hear you think so highly of us. Your recommendation truly means a lot and motivates us to continue delivering exceptional service. If you ever need assistance in the future, we’re here for you! Kind wishes, Molly Performance Direct

Posted 1 month ago

“Straight to the point told me the price and what it covered me for made it very simple thank you”

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Posted 1 month ago

Hi Gladys, Thank you for your excellent 5-star review! We're so glad to hear that you found our pricing clear and straightforward. Making things simple for you is what we strive for, and your appreciation truly motivates us. If you have any further questions or need assistance, we're here to help! Kind regards, Molly Performance Direct

Posted 1 month ago

“Very helpful, Very good. Totally impressed.”

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Posted 1 month ago

Hi Roy, Thank you for your amazing 5-star review! We're delighted to hear that you found our service helpful and that you were totally impressed. Your satisfaction is our top priority, and your feedback inspires us to keep up the great work! If you need anything further, don't hesitate to get in touch. Kind wishes, Molly Performance Direct

Posted 1 month ago

“cheaper to go through a cost compare site than accept you offer for extension of the previous insurance period”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing this review with us, we have looked into the concerns regarding the pricing differences between renewal and new policies in your review. We can see that the reason the new policy you took through a comparison site is cheaper is because you have 9000 less miles than on the renewal we offered you. The new policy also has a higher excess so this reduces the premium also. We want to be clear that we do not charge customers more money for a renewal than we would to start a new policy, as that is improper practice. If you have any further queries or would like to discuss it further please contact us via our website. Kind regards, Jess Performance Direct.

Posted 1 month ago

“The person I spoke to (Joseph) was very helpful & made sure I understood what he was telling me and that I was getting the right cover. I would recommend Performance Direct.”

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that Joseph was so helpful and made sure you understood everything about your cover. Your recommendation means the world to us and inspires our team to keep delivering excellent service. If you ever need assistance again, we're just a call away! Kind regards, Molly Performance Direct

Posted 1 month ago

“Customer service has been good so far.”

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Posted 1 month ago

Hi Keith, Thank you for your positive 4-star review! We're pleased to hear that you've had a good experience with our customer service so far. Your feedback motivates us to keep improving and ensuring that we meet your expectations. If there's anything further we can assist you with, please don't hesitate to reach out! Kind Regards, Jess Performance Direct.

Posted 1 month ago

“The agent was very helpful”

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Posted 1 month ago

Hi there, Thank you for your wonderful 5-star review! We're so glad to hear that our agent was able to assist you effectively. Your appreciation fuels our commitment to providing the best support possible. We’re always here to help! Kind Regards, Jess Performance Direct.

Posted 1 month ago

“Was a bit apprehensive as our quote required a tracker from a 3rd party. In practice it all went extremely well. The process from quotation, to payment, to receiving the documentation was very good. Thank you.”

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Posted 1 month ago

Hi Margaret, Thank you for your wonderful 5-star review! We’re delighted to hear that your experience with the quotation, payment, and documentation went so smoothly. Your confidence in our process truly means a lot to us. We're always here to make everything as seamless as possible! Kind Regards, Jess Performance Direct.

Posted 1 month ago

“They have always been there for me. Never let me down.”

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Posted 1 month ago

Hi Christine, Thank you for your incredible 5-star review! We truly appreciate your trust and loyalty to us. Knowing you feel supported and that we haven’t let you down is the greatest compliment we could receive. We're always here for you! Kind Regards, Jess Performance Direct.

Posted 1 month ago

“Just brilliant to deal with”

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Posted 1 month ago

Hi John, Thank you for your fantastic 5-star review! We're thrilled to hear that you found dealing with us to be so brilliant. Your kind words motivate us to keep providing the best possible service. We look forward to assisting you again soon! Kind regards, Molly Performance Direct

Posted 1 month ago

Performance Direct is rated 4.6 based on 2,698 reviews