Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,976 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,976 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Homeprotect 5 star review on 21st December 2021

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“I spoke to 2 different employees on the phone & both were friendly & helpful. The second one also knew a bit about locks, which was useful in determining what locks we have. Both were very pleasant and conscientious.”

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Posted 5 hours ago

“Simple, quick, convenient, friendly, helpful and fair!”

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Posted 10 hours ago

“Very good customer service on the phone when I needed advice on building and contents insurance quotes.”

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Posted 12 hours ago

“Homeprotect reminded us that our renewal was due. Renewing was straightforward and relatively simple. Paperwork was sent out as promised. Ideal!”

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Posted 16 hours ago

“Customer service is excellent, I was able to speak to an agent regarding one or two points of clarification immediately. He was very friendly and was able to put my mind at rest. Although the cost of renewal had increased, it remained very competitive.”

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Posted 1 day ago

“Easy to use, good value for money, efficient and timely”

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Posted 1 day ago

“Homeprotect have proved to me that they are reliable and transparent in all their correspondence relating to the policy. They have kept the premiums steady over a period of 10 years. I have confidence in dealing with the company.”

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Posted 2 days ago

“Easy from start to finish the agent explained all aspects of the policy and listened to what was required”

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Posted 4 days ago

Thank you for the positive feedback, Lil! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 days ago

“I needed cover quickly and Homeprotect delivered. I was took through all stages of purchasing the cover expertly in a friendly and inclusive manner and everything pertinent explained in non jargonistic language. All in all a great service.”

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Posted 4 days ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 3 days ago

“Renewal quote was good so I stayed with Homeprotect. I've been pleased with all aspects of my policy.”

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Posted 4 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 3 days ago

“I've been with Home Protect for nearly 10 years and haven't found any need to renew elsewhere. The premium is roughly the same every year and fortunately I have never had to make a claim for my property or my contents. I like it when the renewal documents are posted to me and I also get an email reminder shortly before.”

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Posted 4 days ago

Your 5-star feedback made our day, Paul! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 4 days ago

“When I called to insure an empty property, the customer service team dealt with my queries very professionally and put me at ease. I would recommend Homeprotect to other people.”

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Posted 4 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“Really great and comprehensive service - needed to speak with them and I was able to converse with a real live person who knew what they were doing - a far cry from my previous insurer and a major reason why I chose Homeprotect - hope that I don’t need to speak with them again but how reassuring to know that they are at the end of the phone!”

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Posted 5 days ago

Your 5-star feedback made our day, Gareth! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 4 days ago

“Great customer service”

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Posted 5 days ago

That's what we like to hear, David! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“Easy to set up and use , great website”

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Posted 5 days ago

We’re delighted to see your 5-star review, Emma! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 4 days ago

“Easy Web to navigate and great price”

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Posted 6 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“Good price compared to other insurance companies. I assume a UK customer service center as I have not called as of yet " fingers crossed" but so far so good.”

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Posted 6 days ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 4 days ago

“Was struggling to find the right cover I for my unoccupied home insurance ( whilst waiting on a sale) then came across Homeprotect who offered everything I needed for a sensible price !”

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Posted 6 days ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 6 days ago

“I’ve had a great experience using the homeprotect website. The layout is clean and easy to navigate, making it simple to compare policies and get a quote. The information provided is clear and helpful, and the application process was straightforward. Customer service was responsive and answered my questions quickly. The only reason I’m not giving 5 stars is that some details about coverage options could be explained a bit more clearly upfront. Still, overall, it’s a reliable and user-friendly site that I would recommend to others looking for home insurance.”

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Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 6 days ago

“Excellent, comprehensive coverage at a great price. What’s not to like!”

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Posted 1 week ago

Your 5-star feedback made our day, Jonathan! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 6 days ago

Homeprotect is rated 4.4 based on 2,976 reviews