Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.47

4.5 Rating 3,776 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,776 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 4 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“I needed to review my Buildings & Contents cover, my needs being more complicated than an be satisfied by a quick comparison site quote, and Homeprotect spent a lot of time with me analysing my requirements and coming up with a competitive quote.”

Helpful Report

Posted 21 hours ago

Thank you so much for your amazing review, Denis! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 20 hours ago

“Competitive pricing. Clear renewal process”

Helpful Report

Posted 1 day ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 20 hours ago

“Quick booking service with clear explanations.”

Helpful Report

Posted 1 day ago

We’re delighted to see your 5-star review, Louise! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 20 hours ago

“Can only comment on the price as only just taken out insurance but came out as the cheapest that covered everything we needed it to cover.”

Helpful Report

Posted 3 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 20 hours ago

“Your chat staff are clearly not insurance experts as you describe them. It can take over an hour to get a correct and sensible answer. Just look at the chats I had.”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your feedback. We’re sorry to hear that you are dissatisfied with your experience. We understand how important this matter is to you. I’ve already logged the formal feedback for you. Thank you for giving us the chance to resolve this. The Homeprotect Team.

Posted 20 hours ago

“Had no issues finding a quote, easy to work”

Helpful Report

Posted 3 days ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 20 hours ago

“Easy renewals process, fair price.”

Helpful Report

Posted 4 days ago

That's what we like to hear, JP! Thank you for your 5 Star review. The Homeprotect Team.

Posted 4 days ago

“The lovely lady who spoke to me was patient and calm when answering all of my questions. She gave me different quotes relating to the amount of compulsory excess I ‘d be happy to pay, so I could compare them before reaching my decision. I would be happy to recommend Homeprotect because of the service I received.”

Helpful Report

Posted 5 days ago

We’re delighted to see your 5-star review, Nicola! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 4 days ago

“Title: A Refreshingly Easy Home Insurance Experience After being with Halifax Home Insurance for some time, I was disappointed to see my premiums increase substantially despite having a no-claims history. I decided to look around for a better option and chose Home Protect. I was pleasantly surprised by how straightforward the whole online process was. Insurance questionnaires can often be tiresome and complicated, with lots of questions that make getting a quote feel like a chore. With Home Protect, I found the online application relatively easy to understand and complete, which made the whole experience much less stressful. The process was quick, clear and convenient, and I appreciated being able to arrange my new home insurance online without unnecessary hassle. So far, I'm very pleased with my decision to move to Home Protect and hope the good experience continues throughout the policy. Overall, a much more straightforward experience than I had expected from arranging home insurance online. I would definitely recommend giving Home Protect a look if you're reviewing your home insurance options.”

Helpful Report

Posted 5 days ago

Thank you so much for your amazing review, Paul! We're thrilled to hear that you had a great experience with us. We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 4 days ago

“I was looking for building insurance for my late sister’s property . The solicitors who were dealing with her estate messed up -Arun Lopez Palmers Solicitors Kingston upon Thames - therefore there was no insurance on the property for over two years . Homeprotect gave me immediate cover today . My mind is at peace .”

Helpful Report

Posted 6 days ago

Thank you for your review. We're pleased to hear that you received excellent service during a difficult time. We're committed to continuing to exceed your expectations. Thanks, The Homeprotect Team.

Posted 4 days ago

“Simple ad easy to start the policy. Price was reasonable and cover is good.”

Helpful Report

Posted 6 days ago

Your 5-star feedback made our day, Mohammed! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 6 days ago

“Easy to renew”

Helpful Report

Posted 6 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 6 days ago

“Easy to process online. Explanations where needed so that you can make an informed decision. Price was very competitive. And the DD option and charge is more manageable.”

Helpful Report

Posted 6 days ago

Your 5-star feedback made our day, Carolyn! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 6 days ago

“Provides what I want at a competitive price”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 6 days ago

“Outstanding service you can truly rely on I’ve been with Homeprotect for a while now, and I can honestly say they’ve consistently exceeded my expectations. From the moment I first signed up, the process was simple, transparent, and stress-free — exactly what you want when it comes to protecting your home. What really stands out is how easy everything is to manage. Renewing my policy was quick and hassle-free, with clear communication every step of the way. It’s reassuring to know there are no hidden surprises — just straightforward, reliable cover. Customer service has also been excellent. Any time I’ve had a question, the team has been friendly, professional, and genuinely helpful. It feels like they actually care about their customers, which is rare these days. Most importantly, Homeprotect gives me real peace of mind. Knowing my home and belongings are protected by a company I trust makes a huge difference. I wouldn’t hesitate to recommend Homeprotect to anyone looking for dependable, easy-to-manage home insurance backed by great service.”

Helpful Report

Posted 1 week ago

We’re delighted to see your 5-star review, Ross! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 week ago

“We have been using Homeprotect for a few years now and haven't had any issues... although we haven't had to claim so can't comment on how they deal with that...renewal is straightforward and competitive”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“Good price against my previous insurer who increased my premium every year.”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day, George! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“I signed up but the terms and conditions meant my policy be became invalid very easily so I did not bother keeping it.”

Helpful Report

Posted 1 week ago

I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us

Posted 6 days ago

“Homeprotect sorted out my buildings insurance from scratch very quickly and professionally, double-checking where necessary and reminding me of all the key terms and conditions. I'm happy with the cover and the cost.”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 6 days ago

“Renewed home insurance and was pleasantly surprised to see that this years cost was 25% less than last year :)”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

Homeprotect is rated 4.5 based on 3,776 reviews