Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,277 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Great service, price and efficiency”

Helpful Report

Posted 17 hours ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 11 hours ago

“Very easy process and a competitive price.”

Helpful Report

Posted 17 hours ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 11 hours ago

“Would appreciate a copy of my policy, number L02/1103343 starting on November 2nd.”

Helpful Report

Posted 1 day ago

We’re sorry to hear about this. Please reach out to us via webchat at the following link: https://www.homeprotect.co.uk/contact-us, or by contacting our phone support at 0330 660 3694. Our opening hours are Monday to Friday, 9 am to 8 pm, and Saturday, 9 am to 1 pm, and we’ll help you with this right away. Thanks, The Homeprotect Team.

Posted 11 hours ago

“Home Protect provided a competitive price to my cover for another year. Timely, courteous and a quality service thank you. What more could you ask for- even entered into a prize draw for feedback”

Helpful Report

Posted 1 day ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 11 hours ago

“We have remained with One Call for several years, renewal quotes are very reasonable, no huge increases. Staff are helpful and pleasant. Very competitive rates when compared to other providers.”

Helpful Report

Posted 2 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 day ago

“Awful service and high cost for renewing your policy. Do not use this company. Realised after 2 years was being charged well above new customers with the same requirements as me. Was promised one renewal amount verbally which would be confirmed by email with 24-48 hours. Email never arrived. Was promised a call back at a certain time twice and these never happened either. Mandy the manager / team leader (who I was told is also know as Anita?!) seems helpful when you talk to her on the phone but is in fact totally unreliable and does not follow up as promised.”

Helpful Report

Posted 2 days ago

We’re sorry to hear about your experience. Please reach out to us via webchat at the following link: https://www.homeprotect.co.uk/contact-us, or by contacting our phone support at 0330 660 3694. Our opening hours are Monday to Friday, 9 am to 8 pm, and Saturday, 9 am to 1 pm, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 11 hours ago

“Just taken out a new policy with easy to understand instructions thoughout the application form. Too early to comment further!”

Helpful Report

Posted 3 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 day ago

“Susan was the best advisor I’ve ever spoken to she took her time firstly listening to what I needed then explaining everything . Even ringing me back when we got cut off”

Helpful Report

Posted 3 days ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 day ago

“A very straightforward process to get contents cover.Fairly priced”

Helpful Report

Posted 4 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 day ago

“First day and so far so good. All electronic but looks effective. Proof of the pudding will be if and when we require to speak to an operative. Hopefully this will never happen. Recommend on limited experience.”

Helpful Report

Posted 4 days ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 days ago

“I was struggling to find a tailor made house insurance policy and when I rang Homeprotect just for a chat I found them helpful informative and just right for my needs. I'm a new customer but I'm sure I will remain with them as they are competitive and efficient.”

Helpful Report

Posted 6 days ago

That's what we like to hear. Thank you for your 5 star review. The Homeprotect Team.

Posted 2 days ago

“I had been very anxious about house insurance as I live in a listed property and previous insurers not very keen to continue to insure listed properties despite not having made a claim for years. I had been recommended Homeprotect by a few friends and I was delighted with the service. I spoke to a really helpful and efficient member of staff and the price of the insurance was very competitive. I feel like a weight has been taken off my shoulders. Thankyou Homeprotect.”

Helpful Report

Posted 1 week ago

Thank you for your review, Karen! We're so pleased we could help ease your concerns and provide the right cover for your listed property. It's great to hear our team was helpful and the price competitive. The Homeprotect Team.

Posted 1 week ago

“Homeprotect policy was simple to buy and a very competitive price.”

Helpful Report

Posted 1 week ago

Thanks for your feedback, Aileen! We're glad you found the policy simple to buy and competitively priced. That’s exactly what we aim to deliver! The Homeprotect Team.

Posted 1 week ago

“Very easy to sign up, great cover and a really great price. Very happy indeed.”

Helpful Report

Posted 1 week ago

Thanks for the lovely feedback, James! We're so glad signing up was easy and that you're happy with the cover and price. The Homeprotect Team.

Posted 1 week ago

“Website easy to use & information is clear”

Helpful Report

Posted 1 week ago

Thanks for your feedback, Ruth! We're glad you found the website easy to use and the information clear. The Homeprotect Team.

Posted 1 week ago

“I changed my insurance company three years ago and after researching online I found Homeprotect which matched my requirements perfectly. on the two occasions I have spoken to an adviser (to renew my policy) I have been attended to courtiously and efficiently. I am well satisfied with the service I get from Homeprotect”

Helpful Report

Posted 1 week ago

Thank you for your continued trust over the past three years, Philip! We're so pleased Homeprotect matched your needs and that our advisers provided courteous and efficient service. The Homeprotect Team.

Posted 1 week ago

“Found the whole experience great, filled in all the questions needed then revived our quote. Then straight through to payment no problems at all.”

Helpful Report

Posted 1 week ago

Thanks for the great feedback, Carol! We're glad the process was smooth from filling in the details to receiving your quote and completing payment. That’s exactly the experience we aim to deliver! The Homeprotect Team.

Posted 1 week ago

“Hi. We cover our home buildings and contents with Homeprotect. We find Homeprotect very good to deal with, so far no need for claims. I am giving a low score because we then enquired (sales) about covering another property. More business for Homeprotect ! We are due for renewal with our current provider in November. Sales told us not possible, but I wasn't confident in the respondent (uncertain), so I went through Chat. There our property info was assessed, taken and reviewed by another, with the conclusion Homeprotect would cover us (transcript). Confusing. I have emailed the service number (twice) for a call back to clarify but no response. Not sure how to assess Homeprotect. Happy to reassess if we can clarify this. Thanks.”

Helpful Report

Posted 1 week ago

Thank you for your honest and detailed feedback. We're glad to hear you've had a positive experience with your current Homeprotect policy, and we appreciate your interest in extending coverage to another property. We’re very sorry for the confusion and lack of follow-up regarding your enquiry. That’s not the level of service we aim to provide, and we understand how frustrating it must be to receive mixed messages and no response after reaching out. A feedback on this has been logged internally. Homeprotect do provides cover for the properties having business use and we need to assess the circumstances before providing the cover. Request you to contact us live so that we can check the circumstances to provide the coverage. Thank you, The Homeprotect Team. You can call us on 0330 660 3694 (9am-8pm weekdays, 9am-1pm Saturdays) or chat with us via webchat by visiting https://www.homeprotect.co.uk/contact-us (8am-8pm weekdays, 9am-6pm Saturdays, and 9am-6pm

Posted 1 week ago

“Price excellent and cover provided is exactly what we needed.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Gerard! We're delighted to hear that the price was excellent and the cover matched your needs perfectly. Providing great value and tailored protection is what we strive for, so it’s fantastic to know we delivered on that. The Homeprotect Team.

Posted 1 week ago

“Changed from Halifax. Better policy for us”

Helpful Report

Posted 1 week ago

Thank you for your feedback!, Michael We're glad to hear that switching from Halifax worked out well and that our policy better suits your needs. We’re here to make insurance straightforward and tailored to each customer. The Homeprotect Team.

Posted 1 week ago

Homeprotect is rated 4.4 based on 3,277 reviews