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Homeprotect Reviews

4.4 Rating 2,945 Reviews
89 %
of reviewers recommend Homeprotect
4.4
Based on 2,945 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .
Homeprotect 5 star review on 21st December 2021
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Posted 3 years ago
Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.
Posted 3 years ago
So far so good. The policy has just started and hopefully I won't need to make a claim. As previously reviewed, I had good experience purchasing insurance from AXA Homeprotect. Needed to use the Chat facility to ask questions and make some on-the-fly changes to the quote which worked really well. Saved over 20% on same quote thanks to Discounts for Teachers website as my wife is a teacher.
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Posted 1 day ago
Great customer service easy to use the web site, fantastic price very professional.
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Posted 2 days ago
Thank you for the positive feedback, Roger! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 2 days ago
Cheapest price by far I could get for my renewal with the high level of cover I wanted so well pleased
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Posted 2 days ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 2 days ago
Excellent value
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Posted 3 days ago
That's what we like to hear David! Thank you for your 5 star review. The Homeprotect Team.
Posted 3 days ago
All good thanks
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Posted 4 days ago
Thanks for your positive review. The Homeprotect Team.
Posted 4 days ago
I have been a customer a few years now, this year however my policy had increased and it saddened me having never claimed on this property in over 23 years. So i called you up and asked if it was possible to make my charge, cheaper. The polite lady talked me all through my policy in detail, we tweaked a few things and it made my policy more affordable. I was very thankful for the time the lady took to explain it and nothing was too much trouble for her.
Helpful Report
Posted 6 days ago
Thank you for the positive feedback, Lisa! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 4 days ago
Decent price
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Posted 6 days ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 days ago
Very easy to buy your insurance a good price and everything was correct
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Posted 6 days ago
That's what we like to hear, Margaret! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 days ago
Pleased I have found them. Good price and great contents cover for my work from home business and they cover public liability and saved on my previous insurer. Haven’t given 5 as I can’t comment on claims process and hopefully won’t need to claim.
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Posted 6 days ago
Your feedback made our day, Alison! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 6 days ago
Most renewal letters come with massively hiked up prices. You have to start shopping around all over again. Not so with Homeprotect. It's renewal price wasn't a stretch.
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Posted 1 week ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 6 days ago
Very easy to use website. Gives me the exact policy I needed. Great range of cover and extras.
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Posted 1 week ago
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Posted 6 days ago
The policy was easy to set up. Price was reasonable. Can't speak for the service fully as I haven't yet used the claims procedure.
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Posted 1 week ago
Your 4-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 6 days ago
Great ervice, great price - exactly what I needed!
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Posted 1 week ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 week ago
All good, nice and easy to arrange good cover for a price that beats the competition ! Regards Roy x
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Posted 1 week ago
That's what we like to hear, Roy! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 week ago
I’ve been with Homeprotect for several years and have found the service so far to be very good. The yearly increase has been sensible (as I’ve not made a claim) the cover is what I’ve needed and so happily will continue to stay with them
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Posted 1 week ago
We’re delighted to see your 5-star review Maria! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.
Posted 1 week ago
Always helpful & efficient.
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Posted 1 week ago
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team
Posted 1 week ago
Very easy to use home insurance at a good price
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Posted 1 week ago
That's what we like to hear Daniel! Thank you for your 5 star review. The Homeprotect Team.
Posted 1 week ago
All in all my renewal was really easy, only issue I had was changing bank details the first payment didn’t go through however I’m hopeful all future payments go through smoothly.
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Posted 1 week ago
Thank you for the positive feedback! Just to let you know our customer portal allows you to submit a claim, change your card details amongst other things. We are working hard to improve the portal all the time. Thank you, The Homeprotect Team.
Posted 1 week ago
Sorry it wasn’t bad at all ! The guy was quite helpful and explained everything except he spoke far too quickly and there was noise in the background due to staff training
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Posted 1 week ago
Sorry to hear this Berenice. I have taken your feedback, we'll work on improving this for you. Thanks, The Homeprotect Team.
Posted 1 week ago
Concise information, pleasant staff, quick and prompt service.
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Posted 1 week ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 1 week ago
Homeprotect is rated 4.4 based on 2,945 reviews